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bobplum

  • Posts: 5602
can customers read or understand
« on: April 01, 2014, 11:21:30 pm »
Text message.......(sent)
.Hi Mrs ....
To clean your property on a monthly basis would be £12.00.
This includes washing of all frames, doors, sills etc.
Many thanks
Bob

Text message.......(reply)

Thats fine can you do it every two months

Now call me stupid , im sure some will, but it distinctly says MONTHLY in my text message.............i give up :'(

elite mike

Re: can customers read or understand
« Reply #1 on: April 01, 2014, 11:25:22 pm »
LMAO  ;D ;D ;D ;D ;D

CLEANCARE WC

  • Posts: 4454
Re: can customers read or understand
« Reply #2 on: April 01, 2014, 11:27:21 pm »
straight back on the text... no problem every other month is £17 which service would you like?
WE CLEAN BY FAITH, NOT BY SIGHT WITH WATER FED POLE WHEN WORKING AT HEIGHT.

Ian101

  • Posts: 7889
Re: can customers read or understand
« Reply #3 on: April 02, 2014, 06:49:46 am »
dump em ................ sounds like a proper messer already ............. just reply as follows

I SAID FECKING MONTHLY ARE YOU STOOOOPID ?? YOU MUST BE AND POSSIBLY TOO THICK TO PAY ME ON TIME SO GO FIND ANOTHER NUMPTY TO CLEAN YOUR WINDOWS ON AN AS AND WHEN BASIS AS IM FAR TOO IMPORTANT (LADS ON CIU SAID SO) TO LOWER MYSELF TO CLEAN ON YOUR TERMS. IM OFF TO ANOTHER BREAKFAST MEETING COS IM A PROPER BUSINESS MAN.

 ;)


bobplum

  • Posts: 5602
Re: can customers read or understand
« Reply #4 on: April 02, 2014, 07:02:05 am »
dump em ................ sounds like a proper messer already ............. just reply as follows

I SAID FECKING MONTHLY ARE YOU STOOOOPID ?? YOU MUST BE AND POSSIBLY TOO THICK TO PAY ME ON TIME SO GO FIND ANOTHER NUMPTY TO CLEAN YOUR WINDOWS ON AN AS AND WHEN BASIS AS IM FAR TOO IMPORTANT (LADS ON CIU SAID SO) TO LOWER MYSELF TO CLEAN ON YOUR TERMS. IM OFF TO ANOTHER BREAKFAST MEETING COS IM A PROPER BUSINESS MAN.

 ;)




Might try that one ;D

bobplum

  • Posts: 5602
Re: can customers read or understand
« Reply #5 on: April 02, 2014, 07:04:53 am »
straight back on the text... no problem every other month is £17 which service would you like?


i have...................no reply
 :D

gary999

  • Posts: 8156
Re: can customers read or understand
« Reply #6 on: April 02, 2014, 07:44:40 am »
straight back on the text... no problem every other month is £17 which service would you like?

As above,dont see the issue if they want 8 weekly clean charge more
if they dont want it just move on.Life is to short to get agitated over
minor issues :)

jk999

  • Posts: 2098
Re: can customers read or understand
« Reply #7 on: April 02, 2014, 08:01:29 am »
Just because she asked for 2 monthly doesn't mean she is a messer she might turn out to be one off your best customers , these days window cleaners are popping up everywhere take work when you can

colin purewater

  • Posts: 2282
Re: can customers read or understand
« Reply #8 on: April 02, 2014, 08:24:26 am »
I don't offer bi-monthly any more unless it's over
A £30 job!

They tend to be messers if you get a reply
Like bob just has!

Not worth the hassle 😭
keep it simple

roundbuilder

Re: can customers read or understand
« Reply #9 on: April 02, 2014, 09:08:05 am »
Normally a customer wants it 2 monthly if they cant afford to have it done monthly i find, i dont charge more for 2 monthly myself but respect to th guys that do charge more and get away with it.

lal

  • Posts: 1119
Re: can customers read or understand
« Reply #10 on: April 02, 2014, 09:17:49 am »
Just because she asked for 2 monthly doesn't mean she is a messer she might turn out to be one off your best customers , these days window cleaners are popping up everywhere take work when you can

+1

James Bulton

Re: can customers read or understand
« Reply #11 on: April 02, 2014, 12:53:36 pm »
Remember you are only a window cleaner and therefore the lowish of the low any thing you write is not worth reading.

C o z y

  • Posts: 7775
Re: can customers read or understand
« Reply #12 on: April 02, 2014, 01:01:26 pm »
Remember, you are only a window cleaner, and therefore the lowest of the low. Anything you write is therefore, not worth reading.

FTFY  Don't want people thinking you're thick do you mate?

Hope that helps.
No still don't understand, I must be thick

Ian101

  • Posts: 7889
Re: can customers read or understand
« Reply #13 on: April 02, 2014, 01:11:49 pm »
I don't offer bi-monthly any more unless it's over
A £30 job!

They tend to be messers if you get a reply
Like bob just has!

Not worth the hassle 😭

good policy

SeanK

Re: can customers read or understand
« Reply #14 on: April 02, 2014, 03:08:48 pm »
Normally a customer wants it 2 monthly if they cant afford to have it done monthly i find, i dont charge more for 2 monthly myself but respect to th guys that do charge more and get away with it.


Same here after the first clean I'm just as quick on 4, 6 and 8 week cleans so don't need to charge extra.
Plus I like the fact if I clean after 8 weeks the customer will notice that the windows have been cleaned
without looking too closely.
Which is good for me as I'm 100% splash and dash. ;D

Tom White

Re: can customers read or understand
« Reply #15 on: April 02, 2014, 03:14:51 pm »
Normally a customer wants it 2 monthly if they cant afford to have it done monthly i find, i dont charge more for 2 monthly myself but respect to th guys that do charge more and get away with it.


Same here after the first clean I'm just as quick on 4, 6 and 8 week cleans so don't need to charge extra.
Plus I like the fact if I clean after 8 weeks the customer will notice that the windows have been cleaned
without looking too closely.
Which is good for me as I'm 100% splash and dash. ;D

I reckon about a third of our work is every-other-month; and we charge extra.  I agree it doesn't take any longer to clean them, but they're worth less to me, so I charge more for them.

I haven't explained that very well; here this may help.

£10 @ once-per-month = £120 a year.

£10 @ every-other-month = £60 a year.

So we charge about 20% more for the every-other-monthers because we can, and if they refuse, well, we've not lost much.

bobplum

  • Posts: 5602
Re: can customers read or understand
« Reply #16 on: April 02, 2014, 04:07:48 pm »
Here is her reply, received this morning

ok, lets start with two monthly and see how it goes
When can you start will have the gate open thanks

alfie11

Re: can customers read or understand
« Reply #17 on: April 02, 2014, 05:10:16 pm »
Here is her reply, received this morning

ok, lets start with two monthly and see how it goes
When can you start will have the gate open thanks

do em 2 weekly ;D

Positivity

  • Posts: 571
Re: can customers read or understand
« Reply #18 on: April 02, 2014, 05:10:50 pm »
Normally a customer wants it 2 monthly if they cant afford to have it done monthly i find, i dont charge more for 2 monthly myself but respect to th guys that do charge more and get away with it.


Same here after the first clean I'm just as quick on 4, 6 and 8 week cleans so don't need to charge extra.
Plus I like the fact if I clean after 8 weeks the customer will notice that the windows have been cleaned
without looking too closely.
Which is good for me as I'm 100% splash and dash. ;D

I reckon about a third of our work is every-other-month; and we charge extra.  I agree it doesn't take any longer to clean them, but they're worth less to me, so I charge more for them.

I haven't explained that very well; here this may help.

£10 @ once-per-month = £120 a year.

£10 @ every-other-month = £60 a year.

So we charge about 20% more for the every-other-monthers because we can, and if they refuse, well, we've not lost much.
Sounds sensible to me especially the ""it doesn't take any longer to clean them, but they're worth less to me, so I charge more for them"".
It can take a bit longer to clean but not a heart breaking amount - the lower value justifies the increase in price rather than the -  'this is going to take twice as long so I'll have to charge at least 50% to 100% more'.
P

Tom White

Re: can customers read or understand
« Reply #19 on: April 02, 2014, 05:11:22 pm »
Here is her reply, received this morning

ok, lets start with two monthly and see how it goes
When can you start will have the gate open thanks

I'd text her back and say something like "We charge extra for longer cleaning frequencies; if you want it every-other-month, then it's £X, regards, Bobplum".