[Marc Stock]

Picked up a customer last year from recomendation.

Big house, obv spent alot of money on it. They have three huge velux windows set into a very shallow slate roof. Signed them up for bi-monthly and did the 1st clean in November, no probs.

Before next clean comes around, i get an e-mail from her saying can we skip this clean as they have builders coming in to finish things on the snag list. No worries i said, i gave her a new date for April.

Just got an e-mail from her saying their velux windows are filthy, and that she doesnt think my "big pole thingy"does a very good job as they are now going green; so she's canceled and booked in a trad window cleaner to go up on the roof and clean them with a squeegie.

I e-mailed her confirming the cancelation, asking her if the 1st clean was ok, she said they were happy with the 1st clean no worries; i pointed out that she skipped a clean and in real terms havent had a clean now in nearly 5 months which is prob why they are looking dirty again. (duur!)

I asked her about the quality of serive was it ok from me, nope all good, she was happy with the service. So i said ok well if you want someone to walk about on your expensive slate tiles, your heading for costly repairs, upto you.

Just dont get people sometimes.. they really baffle my buiscuit.

[Window Lickers]

Fill her gutters with grass seed.

[SeanK]

Marc Iv had a few like that over the years what they are telling you is all a bunch of lies.
What they're are looking for is some mug to come and clean them twice a year usually just when daylight
hours are getting longer and before Christmas.
 

[Ian101]

Marc Iv had a few like that over the years what they are telling you is all a bunch of lies.
What they're are looking for is some mug to come and clean them twice a year usually just when daylight
hours are getting longer and before Christmas.
 

think this is nearer the truth ............... last few weeks anyone new that approached us we charge double on 1st clean ... explain we must cover our time and water - not had an issue yet (not saying you didnt charge correctly btw) ..

[andyM]

Fill her gutters with grass seed.

And jam a slither of bamboo in her expensive door lock.  

[Marc Stock]

Yeah id thought that tbh.

Suffice to say her record has been marked as TIME WASTER on the database so if she does call again i know what to do.

Thats not all though, I had another one too mess me about. wife wanted it done, husband turned me away on the day.. this happened twice to i sent them a bill for wasting my time. And they paid...

[Roy Harding]

Fill her gutters with grass seed.

I like that. 

[Marc Stock]

Fill her gutters with grass seed.

And jam a slither of bamboo in her expensive door lock.  

Banham door lock, turns to Banhamboo. lol

[Marc Stock]

Fill her gutters with grass seed.

I like that. 

That is an fantatic idea, and i have her side gate code so i think that would work.  what seed should i go for, i migh also mix up some egg and smear it on her veluxes.

[Paul Coleman]

Fill her gutters with grass seed.

I like that. 

That is an fantatic idea, and i have her side gate code so i think that would work.  what seed should i go for, i migh also mix up some egg and smear it on her veluxes.

Acorns   <evil grin>

[Geoff]

Fill her gutters with grass seed.

[Geoff]

Fill her gutters with grass seed.

And jam a slither of bamboo in her expensive door lock.  

Even better! 

[Geoff]

Buddleia grows vigorously in gutters and eaves too.  Also, look out for Russian ivy - grows like the clappers.  Ultimately, however, find some Japanese knotweed and plant at base of house hidden away somewhere behind another plant.

Or all three, of course.

[steve123]

Or just forget it and worry about the important things.