He's answered Pete, it was a very much tongue in cheek comment.
Well, with all due respect, no he didn't.
He made a sarcastic comment about cleaning warehouse, basically saying that the solution to the OP's problem was to buy from him instead, when in actual fact he would have done exactly the same thing! (Or at least, that is what we are led to believe since he won't answer the question.)
That's not a 'tongue in cheek" situation, no matter how much he would like to play it down. That's a "trying to take advantage of someone moaning about a competitor" situation. Bad form!
And as if to prove the point perfectly, he has since deleted his comment.
So just for the record Mike of Facelift/window cleaning warehouse, (are you there?) see if you can answer now it's the 3rd time asking: If elinor had purchased from you instead, and called saying that the product was faulty, would you have required that he return it before you issued a refund or offered a replacement?
Its a simple YES or NO answer.
To help you answer this question, I found this on Window Cleaning Warehouse's website
here:
Faulty Items
Any faulty goods must be returned to WCW before we send out a replacement. The carriage for this is at the customer’s expense and proof of delivery is required. Once evaluated, the replacement item, if in stock, will be sent out at the customer’s expense.
Well...?