[Steve Weatherley]

I got this 4 times today and getting pi**ed off with it. Don't want to cut off my nose to spite my face but feel tempted to drop the customer.

This always happens in the winter months

How do others respond - looking for smart and polite answers please!

[Simon Mess]

I hear you mate, but if you need the customers, you just have to take it on the chin. If you dont need them though, drop 'em!

[Steve Weatherley]

You are so right but I'm somewhere in the middle. Looking to increase customers so if I drop them it's like 1 step forward 1 step back!
This is clearly a common issue amongst wc's. Its hard to educate them by telling them that it's affecting your earnings (which is true) because they take it as an insult!

[Steve Weatherley]

Unbelieveable!!!! Just had a customer text exact same thing again. I have replied asking why............

[C o z y]

C'mon guys, how many custies have you got that a few cancellations matter? Get some more customers.

[Steve Weatherley]

Oh great C O Z Y thanks for the super advice!!! Why didn't I think of that? 

[Steve Weatherley]

Have you read Amway success story? What's all that about?

[8weekly]

I had two today. I have had a spate in the last couple of weeks. I dropped them whilst trying not to be annoyed.

[C o z y]

Have you read Amway success story? What's all that about?

Was trying to help mate. Seems logical to me.  If you need help getting customers, type in "getting new customers " in search at the top of the page. Why didn't you think of that?

[HampshireWindowCleaning]

Some people are skint this time of year so they naturally try to save a few quid by cancelling us windies, understandable really if you ask me.
They will probably do it again next year and every winter after aswell so if you're that bothered the only solution is to cut them from the round and replace and hope the replacement can afford you all year around.

[JackieW]

''I fully understand that you feel that way. Unfortunately it is not the service I provide. Thank you for your past custom''

[AuRavelling79]

Oh great C O Z Y thanks for the super advice!!! Why didn't I think of that? 

He's right though Steve.

And like JackieW says - it's not the service you provide.

Canvass/Clean/Cull.

You dump 'em if they won't be trained.

"I'm afraid I don't work on that basis; best of luck with your new window cleaner."

[dazmond]

I've had about 4 not this times in the last 3 months!

How am I going to afford Xmas?never mind pay the bills and put food on the table?

[gary999]

i normally find this happens more in january when everyone is
skint after xmas

thats why i smash in as much work in the autumn saturdays and sunday
aswell and take jan off

the real answer for the majority is what old cozy suggested
more customers

[poleman]

much the same with me had two tonight, I give them three strikes and there out...

How would they like it if they turned up to work and said...no sorry not today lol

[dazmond]

I find it's mainly the opposite!customers are glad to have the windows cleaned for Xmas after the stormy weather we ve had.

The odd one or two that skip can sometimes be a relief if u have a busy workload.I've also got 5 jobs to price up.2 this morning near other work.their not getting cleaned before Xmas though!

[robertphil]

just say ok and move on by finding fresh work with an organized campaign that you can plan over xmas break .   remember to never go back to them no matter what has proves a good way for me

  let the newbies have em !

[Klean07]

I am beginning to agree with you mate!

[deeege]

I agree with Daz, most people are desperate to get their windows cleaned before Xmas. I could have been a very busy idiot doing Christmas 1 offs these last few weeks with the amount if phone calls I've had, luckily I decided early on to take on no new customers until January.

I did have 1 "not today" yesterday though, but he had builders in so acceptable excuse, just move onto the next, no bother.

[colin bird]

I've had a few putting me off until jean,also lost a few leading up to Xmas,I think they are under financial pressure due to Xmas,and they think that by sacking or putting the window cleaner off will ease the pressure,
I'm especially pxxxed off as I added quite a few new customers,in Oct & nov but due to Xmas,I've been pegged back a bit