[sparkleglass]

got one lad collects the money and says the customer has not paid so puts them in debt book next time round I go and collect and customer says she has paid and the lad says she didn't,,, has anyone else been through this and how do you keep there hands off your money   ( no proof )  cheers 

[bobplum]

signed receipts for customer ?

[Aqua Power Solutions]

This could just be, a genuine mistake by either party. You unfortunately will have to write it off. You could always go down the paper trail route ie Bacs , stading order ect. However it is always nice to have cash flow ! Ed

[deeege]

I wouldn't be letting staff deal with cash, wrong for a number of reasons but that doesn't really answer your question.

[PoleKing]

I used to deal with a lot of cash for my gaffer.
Side with your lad. But remember it. Let the customer off.
2 or 3 times-bin him.

[paul13]

I take a signature off every cust'y when they pay, makes it
hard for boys to pocket the money and stops the custy saying Im sure
I paid last time when there due from last clean.

[Total shine cleaning services]

hi mate, if possible take online payments or or cheques, have you a business account?

Graham

[robertphil]

whatever you do, dont let your staff have access to seeing a list of customers.   because if they leave they can use the list  to poach your customers or  use it to get a toehold some other way 

 tother year i had a proper rogue work for me and after he left he poached several of my customers,thank christ he never saw the list of customers cos i believe he would have devastated me big time

  keep a gap in their knowledge  is my tip

[Ben wood]

If you can't let your staff see you work sheets and not collect money while working they should not be working for you. It's all about trust at the end of  the day. And that's why your ferrying a load of wasters about cleaning when realistically they should be out cleaning and collecting while you are in a other van with some one cleaning and max the days earning

[H20cleaning]

The signature is a great idea!

[Susan Dean (1stclean)]

got one lad collects the money and says the customer has not paid so puts them in debt book next time round I go and collect and customer says she has paid and the lad says she didn't,,, has anyone else been through this and how do you keep there hands off your money   ( no proof )  cheers 

cant say to much for legal reasons but its happened to us to the turn of over 2k , but if in you own mind you don't trust him get rid of him asap no ifs no buts hes got to go

[steve rix]

whatever you do, dont let your staff have access to seeing a list of customers.   because if they leave they can use the list  to poach your customers or  use it to get a toehold some other way 

 tother year i had a proper rogue work for me and after he left he poached several of my customers,thank christ he never saw the list of customers cos i believe he would have devastated me big time

  keep a gap in their knowledge  is my tip

Just put a restraint of trade clause in their contracts

[C o z y]

I take a signature off every cust'y when they pay, makes it
hard for boys to pocket the money and stops the custy saying Im sure
I paid last time when there due from last clean.

We've been doing that now for over a year. Got the idea off someone on here. Saves all the arguments. We all have these problems with custies claiming to have paid etc. This solution is what we found best. Thanks to whoever it was, or was it you Paul13? 

[paul13]

I take a signature off every cust'y when they pay, makes it
hard for boys to pocket the money and stops the custy saying Im sure
I paid last time when there due from last clean.

We've been doing that now for over a year. Got the idea off someone on here. Saves all the arguments. We all have these problems with custies claiming to have paid etc. This solution is what we found best. Thanks to whoever it was, or was it you Paul13? 

I have been doing this for years, I started it back in the good old days when
we where trad and our employee turn over was pretty high
If anybody interested I can email work sheets we use, simple stuff but works well
if your sending guys out on there own.

[Soupy]

Try not to employ people you don't trust. Not easy.

Get as many as you can paying via internet banking / card payments / direct debit. Again, not easy.

Go and collect the money yourself?

Signed paperwork will only stop an 'honest' thief. If someone wants to fleece you they probably can, especially if they are handling cash. Signed paper work will mean that thievery will eventually be caught out but probably not straight away.

[sparkleglass]

hi paul13 could you email work sheets over cheers......shaunbrowne100@gmail.com

[paul13]

hi paul13 could you email work sheets over cheers......shaunbrowne100@gmail.com

Done, any questions just ask

[PAUL JAMES]

Paul, could I also have a copy please?
pauliejames@ntlworld.com

Cheers
 

[koopmaster]

me to please paul.  drewwindow@gmail.com

[paul13]

Paul, could I also have a copy please?
pauliejames@ntlworld.com

Cheers
 

Done