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sean mcc

  • Posts: 230
1st complaint with WFP
« on: February 11, 2013, 05:07:09 pm »
Hi Everyone
    Just had my 1st complaint with wfp,cleaned large bungalow this afternoon for 1st time,woman had sacked last window cleaner as she was not happy with his work he was trad so i told her i would be cleaning them a different way,anyway cleaned very thoroughly and left as no one was home,got a phone call just now and she said she was not happy with all the water around the house and the water on the sills,what would you do??? ??? ???
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PAUL ERITH

Re: 1st complaint with WFP
« Reply #1 on: February 11, 2013, 05:15:10 pm »
Ask her what she does when it rains  ;D ;D Then dump and replace with two new customers

Paul
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PurefectWindowCleaning

  • Posts: 2303
Re: 1st complaint with WFP
« Reply #2 on: February 11, 2013, 05:20:56 pm »
Like it or lump it love...
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Dave Garrett

  • Posts: 267
Re: 1st complaint with WFP
« Reply #3 on: February 11, 2013, 05:24:36 pm »
get rid
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landy2

  • Posts: 1195
Re: 1st complaint with WFP
« Reply #4 on: February 11, 2013, 05:26:28 pm »
inform her its the future , and if she says it again just blank her it works wonders  ;D
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Gav Camm lammy 283

  • Posts: 7520
Re: 1st complaint with WFP
« Reply #5 on: February 11, 2013, 05:27:31 pm »
youl av a few more yet  ;D ;D ;D
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LET YOUR PANES BE MY PLEASURE

"If CALSBERG did WINDOW CLEANING
 it would be C.C.C  Probably the best WINDOW CLEANERS IN THE WORLD ..........."

bumper

  • Posts: 872
Re: 1st complaint with WFP
« Reply #6 on: February 11, 2013, 05:28:06 pm »
just go round with a rag and wipe zills only take you a min,less hassle
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sean mcc

  • Posts: 230
Re: 1st complaint with WFP
« Reply #7 on: February 11, 2013, 05:31:33 pm »
I think i will try that Bumper as its £17 for 25 mins,it just makes you want to do rolly eyes though ::)roll ::)roll
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PAUL ERITH

Re: 1st complaint with WFP
« Reply #8 on: February 11, 2013, 05:32:01 pm »
Your not meant to use wfp on the insides you plonker   ;D ;D ;D ;D

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sean mcc

  • Posts: 230
Re: 1st complaint with WFP
« Reply #9 on: February 11, 2013, 05:33:24 pm »
Nice One ;D
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Ian101

  • Posts: 7889
Re: 1st complaint with WFP
« Reply #10 on: February 11, 2013, 05:35:02 pm »
if its a bungalow why dont u just trad it ... quicker so more profitable for you and the lady is happy ..... shabang everyones a winner  ;D
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sean mcc

  • Posts: 230
Re: 1st complaint with WFP
« Reply #11 on: February 11, 2013, 05:37:39 pm »
Im not that quick at trad to be honest and it has pointy conservatory on one end and is a bit awkward,plus dont like trad now to be honest :)
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Gav Camm lammy 283

  • Posts: 7520
Re: 1st complaint with WFP
« Reply #12 on: February 11, 2013, 05:38:19 pm »
ian 101 had loadsa complaints when he changed over  ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
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LET YOUR PANES BE MY PLEASURE

"If CALSBERG did WINDOW CLEANING
 it would be C.C.C  Probably the best WINDOW CLEANERS IN THE WORLD ..........."

SherwoodCleaningSe

  • Posts: 2368
Re: 1st complaint with WFP
« Reply #13 on: February 11, 2013, 05:42:09 pm »
You could tell her that you use more water on the first clean so subsequent cleans Wong have ax much water left. However make sure she know that she has the option of leaving if she doesn't like the method. If you change your method to satisfy her you may find that she will never be happy and always finding things to pick on.

Simon.
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Ian101

  • Posts: 7889
Re: 1st complaint with WFP
« Reply #14 on: February 11, 2013, 05:42:18 pm »
Quote from: Gav Camm lammy 283 on February 11, 2013, 05:38:19 pm
ian 101 had loadsa complaints when he changed over  ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D

just the 1 ............ the drips were too noisy  :-\

offered to use soft water but she didnt see the funny side  ;D
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Fin Clearview

  • Posts: 929
Re: 1st complaint with WFP
« Reply #15 on: February 11, 2013, 05:59:27 pm »
Just ask her if she wants her back doors smashed in  :-X
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CLEANCARE WC

  • Posts: 4454
Re: 1st complaint with WFP
« Reply #16 on: February 11, 2013, 06:03:29 pm »
Quote from: Fin Clearview on February 11, 2013, 05:59:27 pm
Just ask her if she wants her back doors smashed in  :-X

the police are still looking for you i would lie low for a while  ;D
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WE CLEAN BY FAITH, NOT BY SIGHT WITH WATER FED POLE WHEN WORKING AT HEIGHT.

Paul H

  • Posts: 878
Re: 1st complaint with WFP
« Reply #17 on: February 11, 2013, 06:08:26 pm »
Quote from: bumper on February 11, 2013, 05:28:06 pm
just go round with a rag and wipe zills only take you a min,less hassle

Same i always wipe frames n sills on ground floor takes a few mins extra if that but worth it IMO
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dazmond

  • Posts: 24450
Re: 1st complaint with WFP
« Reply #18 on: February 11, 2013, 06:15:43 pm »
for fussy customers i always wipe ground floor sills when finishing the job.i certainly wouldnt start wiping frames though!! ;D ;D

if she still complains dump her.some people are just not happy whatever you do!! ;) :) :)
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price higher/work harder!

Paul T

  • Posts: 207
Re: 1st complaint with WFP
« Reply #19 on: February 11, 2013, 06:18:00 pm »
Some people are never happy whatever you do
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