[EandM]

this lad just doesnt seem to take on board any type of instruction hes they type of know it all i can do better than anyone else people.

I bet some people could describe you as being exactly the same.  Funny that innit?

When I dealt with problem soldiers, I'd ask them to be put on a three-month-warning order (I didn't have the authority to do that myself).  Once they were on one, they had three months to rectify the problem they had around their working life.  If the problem wasn't sorted within three months, they could be discharged.

I'd gave them weekly interviews - some friendly feedback - "That was a good week", or "You need to improve in these areas".  It would all be formally documented and this would continue for the full three months.

In the few occassions I've had to do this, the problems were always rectified satisfactory on all sides.

And if these guys are your employees, they're your employees.  Don't make them your friends; they don't want to see their boss drunk in a pub acting like a tit (for example); keep a little distance - you can still be friendly, but you don't have to be their friend. 

Mr Tosh - I sense that you possess much calmness.

[Tom White]

Mr Tosh - I sense that you possess much calmness.

Nope, just human, but I have an interest in humans.

Look at it from the employee's side of things.  He's just been thrown around like he's a bit of poo, in front of others.  I sense some bad feelings brewing.  Don't you?  Could there be further negative repercussions?  Possibly.

What about the other employees, what are they thinking?  Do you think they think, "Hey, my boss is really cool!", or do you think they think, "My boss is right tit!"

I know what I'd think if I saw a boss get on like that.

Would you want to bust a gut for a tit?  (Metaphorically speaking; breasts are nice; I'm using the word 'tit' as a metaphor for 'idiot').

[EandM]

Mr Tosh - I sense that you possess much calmness.

Nope, just human, but I have an interest in humans.

Look at it from the employee's side of things.  He's just been thrown around like he's a bit of poo, in front of others.  I sense some bad feelings brewing.  Don't you?  Could there be further negative repercussions?  Possibly.

What about the other employees, what are they thinking?  Do you think they think, "Hey, my boss is really cool!", or do you think they think, "My boss is right tit!"

I know what I'd think if I saw a boss get on like that.

Would you want to bust a gut for a tit?  (Metaphorically speaking; breasts are nice; I'm using the word 'tit' as a metaphor for 'idiot').

Sound Advice

[richard jagger]

Tosh you are a moderator not a mediator and were in the military not in Richie shoe. I agree with you Richie I don`t think you meant to get violent, just got angry with a friend that you expected more from as you helped him out and gave he a job.Just try to control yourself. I think you have full right to stalk him. Its easy in hind sight to  be wise. Give he a warning in writing and tell him he is dragging others into his pit and you are aware of his attertude towards his job and you expect better of him and will not tolerate his laying to you.Let him dig the hole and them get rid. 

[dave0123]

Should have spoke to him privately in your unit or when other staff have gone home.

I have been asked for jobs by friends family even my brother.. and i always say no..... it just doesn't work because your to close to these persons! staff you should be acting very differently as a friend in front of them.. not saying don't be friendly.. but not as a mate.

[paul13]

When I first employed I always treated staff like mates, Go carting, pub,
barbecue's, result arguments, fall out's and bitching any of them still
mates no : and there's been loads over the years.
Family is worse in my experience
The guys who work for me now are not mates but I do respect the hard work
they do cleaning windows because there quick and always make a good
job which is why I pay a good hourly rate
My top tip for you richy is from the minute they start work to they finish
they should be cleaning windows not at greggs or at the unit or canvissing,
and pricing jobs ect.
Good luck richy may the window cleaning gods be with you

[shina]

Not really a mate if all he seems to do is take a joke out of most things you do. Its your business not his, I would just tell him that things arent really working out, if asks why then I would tell him.

[dazmond]

seen as though when God was handing out common sense he missed you out richy id go on a man management course if i were you.it ll pay dividends in your future business.


best wishes



dazmond

[richywilts]

seen as though when God was handing out common sense he missed you out richy id go on a man management course if i were you.it ll pay dividends in your future business.


best wishes



dazmond

daz i think they need to design a course on how to man manage this one individual the other two are fine to be fair, i have had my ups and downs with some cleaners in the past and posted on here about it but to be fair some have turned out to be d*cks its starts good and then slowly happens into a nightmare, sumtimes after training up and that you tink its easier to persevere

i hear what a few are saying on this thread and ive decided to cut there hours and keep it strictly window cleaning now im too easy to try and help them out financially and ask them to do other things to benefit them.but im thinking of the business and the bottom line from now on.

ive put 2012 behind me now and thats why i got upset coz he can see ive been putting in loads of hours and trying to turn it around

[Tom White]

Richy,

This is what I would do:

1.  Apologise to the guy I abused and apologise to anyone who witnessed it.  If you abused him in public you should apologise in public.  This may seem counter intuitive, but it'll win back the respect you've lost.  There's more to being strong than being able to use physical force.

2.  Have a private chat with the offender; explain to him he is on a 3 month warning with weekly interviews to speak about his performance, and if it's still below par or that he has shown that he can't be trusted at the three month point, sack him.

Be firm, be fair, be friendly; encourage the good behaviour, and try to give your staff a good reputation to live up to.

[Tom White]

im too easy to try and help them out financially and ask them to do other things to benefit them.but im thinking of the business and the bottom line from now on.

If you're too task orientated, you'll p your staff off.  If you're too staff orientated, they'll not get the job done.  Try to find a balance between getting the job done and looking after your staff. 

It's called the X Y Theory of Management:

http://en.wikipedia.org/wiki/Theory_X_and_Theory_Y

Also have a look at Maslow's Theory; money is not the sole motivator of humans.  It could play a large part, but it's not the only reason why people work.

[formb]

Richy, all these people are offering advice on a situation that they know very little about. None of them can possibly understand fully the relationship you have with this guy.

Handing out 3 month warnings is all very well, this method may or may not be suitable for your particular situation, only you will know. I have used similar things in the past to great effect; other times it has been a complete waste of time.

As for not employing friends / family, I agree it can be difficult but don't write it off completely. My best mate has worked for me for over 12 years, he is by far my best earner and he does not take the p. I have employed pretty much all my friends over the years and yes I have lost a couple along the way, but hey who hasn't.

The main problem that I see is that you may have lost the respect of this guy, that being the case you need to address it and right away. I would avoid the 'quiet word' approach because if it goes tits up, even if you were being more than fair towards him he will tell everyone that you weren't. I would have a staff meeting in front of every one and apologise for losing the rag, explain to him why his actions are unacceptable and give him a chance to justify himself, but that's me not you.

It amazes me how some people on here claim to know the right way to do everything, no matter what they say I know one thing for a fact: It is not nearly as easy as they make out. Good luck.

[richywilts]

Richy, all these people are offering advice on a situation that they know very little about. None of them can possibly understand fully the relationship you have with this guy.

Handing out 3 month warnings is all very well, this method may or may not be suitable for your particular situation, only you will know. I have used similar things in the past to great effect; other times it has been a complete waste of time.

As for not employing friends / family, I agree it can be difficult but don't write it off completely. My best mate has worked for me for over 12 years, he is by far my best earner and he does not take the p. I have employed pretty much all my friends over the years and yes I have lost a couple along the way, but hey who hasn't.

The main problem that I see is that you may have lost the respect of this guy, that being the case you need to address it and right away. I would avoid the 'quiet word' approach because if it goes tits up, even if you were being more than fair towards him he will tell everyone that you weren't. I would have a staff meeting in front of every one and apologise for losing the rag, explain to him why his actions are unacceptable and give him a chance to justify himself, but that's me not you.

It amazes me how some people on here claim to know the right way to do everything, no matter what they say I know one thing for a fact: It is not nearly as easy as they make out. Good luck.

i agree with this to be honest all individuals respond different this lads acts tough guy to the others etc he very awkward strange character to be honest if it was the other two i caught id of brought them in and spoke to them but this lad is like a negative disease and i think by acting a little physical with him it shows the other i can lose my rag occasionally if i think im being walked over.i will be having a meeting on monday to be honest how you have said it is pretty much how i see it

[Dave Willis]

Just imagine if your workers found this site - I bet they'd be really impressed.

In fact what if your customers Google your name?

[andyM]

Just imagine if your workers found this site - I bet they'd be really impressed.

In fact what if your customers Google your name?

Link deleted; it wrecked the post!!!

[Tom White]

Richy, all these people are offering advice on a situation that they know very little about. None of them can possibly understand fully the relationship you have with this guy.

Handing out 3 month warnings is all very well, this method may or may not be suitable for your particular situation, only you will know. I have used similar things in the past to great effect; other times it has been a complete waste of time.

As for not employing friends / family, I agree it can be difficult but don't write it off completely. My best mate has worked for me for over 12 years, he is by far my best earner and he does not take the p. I have employed pretty much all my friends over the years and yes I have lost a couple along the way, but hey who hasn't.

The main problem that I see is that you may have lost the respect of this guy, that being the case you need to address it and right away. I would avoid the 'quiet word' approach because if it goes tits up, even if you were being more than fair towards him he will tell everyone that you weren't. I would have a staff meeting in front of every one and apologise for losing the rag, explain to him why his actions are unacceptable and give him a chance to justify himself, but that's me not you.

It amazes me how some people on here claim to know the right way to do everything, no matter what they say I know one thing for a fact: It is not nearly as easy as they make out. Good luck.

i agree with this to be honest all individuals respond different this lads acts tough guy to the others etc he very awkward strange character to be honest if it was the other two i caught id of brought them in and spoke to them but this lad is like a negative disease and i think by acting a little physical with him it shows the other i can lose my rag occasionally if i think im being walked over.i will be having a meeting on monday to be honest how you have said it is pretty much how i see it

Funny, I read Soapy's post as that the lad has lost respect for you because you 'threw him around', which then runs contrary to what you've just posted, where you're justifying your 'acting a little physical with him'.

I could be wrong though; it is a bit ambiguous. 

[Ben wood]

Dazmond your post is a bit stupid realy, your hardly a shining example are you just remember you post about what a tool you used to be every other day, at the end of the day from what i see richy has a good window cleaning company that has a few problems like any other company I think he is quite brave by posting about them, then some smart arse trys to kick him when down with stupid comments like yours

[richywilts]

wat did dazmond say?

[Ben wood]

seen as though when God was handing out common sense he missed you out richy id go on a man management course.


Jelousy come to mind as he prob dont have the balls to do what you have

[richywilts]

haha cheers for sticking up for me they all know they dont get too me on here each to there own opinion!!!