£16,000! bejesus! What where you cleaning?
See, if there was away of knowing who the scumbag customers are before booking them in!! i.e. a customer black list site that I keep on badgering on about!
Cash is king as they say, BACs is also good but you need to trust the person has transfered the money and you only know that once your home or via your phone but the person has to bank at the same bank as you for it to be instant. I think thats correct?
Only ever been ripped off once, this horrible bitch from Kirkliston when I very first started. I was booked to clean her hall way and lounge carpets. When I got there she wanted me to clean a staircase, bedrooms etc. Anyway I told her how much it would be and she ok'ed it. Then she buggered off and left me in the house with two small kids!! She said she'd be back in 15 minutes. By the time I had finished she was still not back, she told me on the phone if I could pass round tomorrow for payment.
I called the next day to ask what time was good for her, she then went beserk at me on the phone saying that I had wetted her carpet!! No poo sherlock! The silly moo thought I was going to dry clean her carpets or something, yeah thats why you seen me fill up my steampro with several buckets of water before you left!
So she basicly said F you, your not getting any money and her husband said if I went round there he'd sort me out

I wont mention happend to thier lovely red mini cooper or thier windows, or thier grass on a public forum but I will say revenge is best served after about a year

It would have been alot eaiser for them to have paid me my £160.
That job taught me alot of lessons about "the customer". You need to have your wits about you, there's alot of bellends around.