[wynne jones]

She's the boss and you put him in a position where he's going to get some stick so he was venting on you. Not your problem though.   

[Doug Holloway]

Hi Guys

Could be my problem if she rings around

Cheers

Doug

[james roffey]

Hi Guys

Could be my problem if she rings around

Cheers

Doug

If she does then you have been warned, dont make it look too obvious like walking straight in and inspecting inside the cushions, drag it out a bit at least it's in Thorpe Bay Doug your recognise the Guy hes probably got a bruise or two

[peter maybury]

Are you certain it was marker, it is very common for upholsterers to use bright yellow wax crayons to mark foams and fabrics. Any resposible manufacturer will ban felts pens from the production floor. This is a very well known fact and basic common sense in the manufacturing industry.

Peter

[clinton]

Dont wory about this job now james.

You will still get another job in to replace this one that you turned down.

I would have done the same .

Nice one

[benny d]

I has something similar last week.

Small job one room, local, so £55-00. She was an older lady I guess, and quite abrubt/rude on the phone. ( On my paperwork I put Be Wary, to remind myself)

The day before the job I called to say i'll be along late morning, and again she was quite abrubt, and without saying goodby, she put the phone down. I put the phone down, and thought about it. Decided to call her, tell her that I didnt like her attitude, and even though I know I will do a top job, I didnt think I could make her happy so I will not be doing the job. £55 wont make or break me.

My instict was keep well clear so I followed it, you did the same, and im sure you did the right thing.  At times, "You just know", whats the right thing for you to do. Always follow that intuition.

[Steve Gunn]

I think if your honest with your customers they thank you for being honest and return year after year.

[Hilton]

I am genuinly surprised at the amount of you that would have turned down the job and also that you do not appreciate someone asking about your insurance.

In some of our bumf we encourage the customer to ask for proof of insurance cover and if it can not be provided then recommend them not to use that cleaner.Your insurance should be part of your marketing in my opinion certainly not to take offence at if some has the audacity to ask if you have any.

Taking apart the fact that this couple  sound like a couple of right numpty's and it was in all probability the right decision not to work for them, which is something that we as cleaners can only judge on first impressions, I still do not agree that the job should have been turned down for the problem upholstery markings, which can be solved if they are indeed a problem at all.

Taking Mike's scenario as being the cleaner known as the one who ruined their upholstery,you could just as easily be known as the cleaner who took it on when others had turned it down, and gained a reputation as the man to call when a professional cleaner is required.

Depends which perspective you take I guess....

[Kinver_Clean]

There's ways of asking about insurance and there other ways of asking. You can be curious or aggressive. I had some one keep asking whether I would shrink a carpet - I suggested that if she did not trust me she should get someone who she did trust. On to the next one...

A while ago it took me around 3 hrs to clean a sitting room. The little old lady was telling me about her building spitfires at West Bromwich during the war. Had me in stitches about the pranks on night shift.

[james roffey]

I am genuinly surprised at the amount of you that would have turned down the job and also that you do not appreciate someone asking about your insurance.

In some of our bumf we encourage the customer to ask for proof of insurance cover and if it can not be provided then recommend them not to use that cleaner.Your insurance should be part of your marketing in my opinion certainly not to take offence at if some has the audacity to ask if you have any.

Taking apart the fact that this couple  sound like a couple of right numpty's and it was in all probability the right decision not to work for them, which is something that we as cleaners can only judge on first impressions, I still do not agree that the job should have been turned down for the problem upholstery markings, which can be solved if they are indeed a problem at all.

Taking Mike's scenario as being the cleaner known as the one who ruined their upholstery,you could just as easily be known as the cleaner who took it on when others had turned it down, and gained a reputation as the man to call when a professional cleaner is required.

Depends which perspective you take I guess....

Hilton lets say that they call someone else to clean their suite which is quite likely, the guy cleans it with no problems also quite likely. will they think he is a better carpet cleaner or that he was just lucky because he didn't even notice that  upholsterers mark. i wonder whether they will warn the next guy of this possible problem, they are in a win win situation they either get a new suite or a clean one.
Of course it was unlikely that it would have bled through they said it had been cleaned before ? but how foolish would it have been to clean that suite knowing what i know and been on the receiving end of a £3000 insurance claim, because i am absolutely certain they would have claimed.
I do not agree that any subsequent cleaner would be seen as a "professional" when no one can really know what the result would be of cleaning it until the problem arises. reckless would be how i would describe it he may get away with it i might have.
But what would have been the consensus of opinion  on here if i had gone ahead with it, probably LUCKY. and i don't like relying on luck when its my livelihood

[Doug Holloway]

Hi Guys

Well she hasn't rung me but I have definitely had jobs where I have taken a risk because I needed the money, not sure I would know!

Jim is right becuase he went with his conviction.

Cheers

Doug