Paul i am sure you will have days like that, i have met so many nice people doing this job and it's one of the best parts of this type of work.
Mike under normal circumstances i would agree i have been careful with their precious piece of furniture, but he was well and truly p...d off with me, said his wife would be furious, that i had wasted their time, to be fair to them they said i should have noticed this on the quote i did. maybe they have a point but this is something i do before i clean it on the day, like a dye bleed test.
This is the first time i have come across a mark like this if it were a regular thing then yes of course i would look every time i do a quote, i also forgot to add that this guy phoned the day before i had the job booked the first time last week, he wanted to re-schedule for today.
There was just something about them that made me uncomfortable, maybe the insurance thing i don't know maybe something else