[daniel worgan]

I spoke to veolia (my supplier) yesterday and they said there was no hose pipe ban in my area (clacton) as the water they draw is from underground sources,but 5 miles up the road in colchester there will be a hose pipe ban as the water comes from ardleigh reservoir.
I suppose veolia have differant regulations for the differant areas that they run....

https://east.veoliawater.co.uk/at-home.aspx

[Lee GLS]

My brother is with Essex and Suffolk water and they have no ban in place  at the moment, so I can get him do it.

If I was in your situation, I would carry on, and go down the heals and safety line i the ionics link, if I got question.

There was a guy who worked for the water companies on the radio yesterday and according to him, no one has ever been fined for using a hose pipe during a ban

[johnwillan]

Veolia Central Water state clearly on web site that WFP is restricted (although could be fought under health and safety according to the exception listed). I have spoken in some length and await written confirmation stating clearly that commercial or mixed (commercial/domestic) water users are not restricted and can continue to use WFP on any property commercial or domestic. The web site applies to those who use water at domestic sites rather than water drawn from a commercial/mixed source.

My understanding is that if using WFP you should be rated as a commercial user (if operating from a commercial site) or a mixed user if operating from a domestic site. I imagine most would be classified as mixed users. Costs would increase by the appropriate cubic metre rate (assessed if non metered) plus the whole bill would be subject to VAT (even the original domestic element) I would estimate a cost of around £400 per user however this would be offset against tax.

We are currently at level 3, they will escalate this to level 4 in August if we have insufficient rainfall, this would affect/restrict commercial/mixed users including WFP, at that point its ladders out or we all do a rain dance )

Hope this helps.

Ps. We have six vans, 99.9% domestic, classified as a mixed user and will continue to operate WFP during the level 3 restriction.

[Lee GLS]

Are you saying that you are on a different tariff to a standard domestic usage being a mixed user?

[gary999]

purify water into ibc from ibc to barrels no hose, problem solved

Er no according to Violia you can not use wfp Suggest you ring them... doesnt matter if you purify via fixed plumbing then transfer into tank can not use on domestic properties!

Who said it wont effect wfp

have no need im in a severn trent area my water comes from wales

[johnwillan]

No, the tariff remains the same, just charged for the cubic metre used, in our case we use around 200 cubic metres per year per operator. The additional tarriff's are for mid 3000+ or large 50,000+ cubic metre users and therefore cheaper than the standard rate.

[Lee GLS]

So as a domestic customer can we be classed as mixed users?

Let us know when you get a reply from violia

[mike roberts]

Thats different from what they have told me   They stated we can not even transfer purified water from a static purified tank to vehicle tank as it will be used via wfp. Doesnt matter if its domestic or commercial. Seems they are giving out conflicting advice will request written clarification.
I can't see how HS is going to help surely their point is windows dont need to be cleaned ??
Obviously at a cost to us!



Email response to pressure washing - in effect stopped altogether both Domestic and Commercial

Hello Donna (my partner!)

Thank you for your quick response.  Having read through the restrictions unfortunately we would not be able to grant you a licence for any cleaning works for driveways (both domestic and commercial properties), patios and roofs of domestic properties.  This falls under the restricted activity of cleaning other artificial outdoor surfaces using a hosepipe.  It mentions that this activity would not be allowed regardless who is undertaking the cleaning and whether they are domestic or commercial.

Full details including the restrictions and definitions can be found on our drought webpage following this link https://central.veoliawater.co.uk/drought.aspx  If you have licences with neighbouring water companies it would be advisable to contact them also as we are one of 6 companies in the South East having to take these measures.

If you have any questions please do not hesitate to contact me.

Regards, Kay

Kay Lewin
Hydrant Enforcement Team
___________________________________________
Veolia Water
Tamblin Way, Hatfield, Herts, AL10 9EZ
DD:    +44 (0)1707 398605 (Ext: 6605)
www.veoliawater.co.uk/central

[johnwillan]

I have been speaking with a lady called Sheila, I believe she is handling/is in charge of the restriction issues for Veolia Central. She advised today that they have/will amend the guidelines to clearly state that as a business drawing water from your own location (not your clients domestic residence) you are not restricted in using WFP to clean domestic and or commercial properties. I was advised you should be classified as a mixed user (commercial/domestic) which means you will have VAT applied to the whole bill, however I have since seen documentation covering another area that would negate this.

[gary999]

these water companies cant lose can they! supplly less and will be able
to cast their net out to engulf more money!

[mike roberts]

these water companies cant lose can they! supplly less and will be able
to cast their net out to engulf more money!

Its crazy they fail to provide then profit from it!

 I have been told by Anglian we can continue to pressure wash as a business (which is good!)  but have to use their standpipes, these are not metered !
So basically we have to pay them to use a standpipe which isnt metered whats the difference from using a domestic tap! (they get extra £400 +  a yr)

[Lee GLS]

I have been speaking with a lady called Sheila, I believe she is handling/is in charge of the restriction issues for Veolia Central. She advised today that they have/will amend the guidelines to clearly state that as a business drawing water from your own location (not your clients domestic residence) you are not restricted in using WFP to clean domestic and or commercial properties. I was advised you should be classified as a mixed user (commercial/domestic) which means you will have VAT applied to the whole bill, however I have since seen documentation covering another area that would negate this.

There is still no change on there website. 

[Londoner]

Lee, although you say you pay your bill to Veola there is a pretty good chance you actually come under Thames Water. Thames Water is the big daddy, Veola is just the billing agent.

Its hard to say but I strongly believe Thames Water has the juristiction. Try this -

1) Search THAMES WATER AREA MAP and see if you are in their area. If you are print it off and keep it

2)  Search THAMES WATER HOSEPIPE BAN and print it off. Then get a highlighter pen and highlight item 3 in the exemptions

This might make you feel a bit better

[mike roberts]

these water companies cant lose can they! supplly less and will be able
to cast their net out to engulf more money!

Its crazy they fail to provide then profit from it!

 I have been told by Anglian we can continue to pressure wash as a business (which is good!)  but have to use their standpipes, these are not metered !
So basically we have to pay them to use a standpipe which isnt metered whats the difference from using a domestic tap! (they get extra £400 +  a yr)

Was told above yesterday by Anglian look at their website states as we are a business can carry on as normal using hose... they havent got a clue!

Veolia still say we cant use their water on domestics and they are applying current law... they are saying Anglian are wrong! F**king crazy

[johnwillan]

Just heard from Veolia, complete u-turn, legal team state we cannot use WFP on domestics in their area even though we are a business. It would appear that they have decided to stand alone and interpret the law to restrict our business. I am still in communication with them.

[lee_dewing]

Thames water.

http://www.thameswater.co.uk/cps/rde/xchg/corp/hs.xsl/15443.htm   

[lee_dewing]

ExemptionsThe following will be exempted from the restriction:

i.using a hosepipe in a garden or for cleaning walls or windows of domestic premises, paths or patios, a private leisure boat or an artificial outdoor surface, where such use is necessary for health and safety reasons.

ii.watering a garden attached to a domestic dwelling or watering plants on domestic premises using a hosepipe, by people with severe mobility problems who hold a current Blue Badge as issued by their local authority.

 
iii.using a hosepipe to clean a private motor vehicle, or walls and windows of domestic premises, where this is done as a service to customers in the course of a business.

 
iv.using a hosepipe to water an area of grass or artificial outdoor surfaces used for sport or recreation, where this is required in connection with a national or international sports event.
v.drip or trickle irrigation watering systems, fitted with a pressure reducing valve and a timer, that are not handheld, that place water drip by drip directly onto the soil surface or beneath the soil surface, without any surface run off or dispersion of water through the air using a jet or mist.

[mac74]

Just heard from Veolia, complete u-turn, legal team state we cannot use WFP on domestics in their area even though we are a business. It would appear that they have decided to stand alone and interpret the law to restrict our business. I am still in communication with them.

john can u check your answer phone, wanted a quick word. cheers m

[dd]

There has been a very large number of new houses built in this region over the last decade or two which means increasing profits for water companies. Problem is it is the driest part of the country. So have they been making new reservoirs to cope with increasing demand from all these new homes?

I don't think so.

[Crystal-clear]

im buying mine from a commerical unit so should be fine but im worried the situation gets worse.. i wish for once it would bloody rain