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king marko

whats the best way to approach customers after buying a round??
« on: July 20, 2011, 05:26:27 pm »
hi - just bought about £400 of work off a guy local to me - hes going to introduce me to most of his custys but if we cant meet them face to face, is it wise to send letters? or shall i just turn up when they are due and explain ive bought the round? what if they arent in?  just wondered whats the best way really, dont want people phoning me up after moaning and cancelling if i leave a card after ive cleaned.
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Johnny B

  • Posts: 2385
Re: whats the best way to approach customers after buying a round??
« Reply #1 on: July 20, 2011, 05:36:28 pm »
When I sold part of my business on, I wrote to each customer to explain that I had passed my work on. I named the guy who took over, and gave him an introductory letter to produce to the customers to prove he had legitimately taken over the round.

John.
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Being diplomatic is being able to tell someone to go to hell in such a way that they look forward to the trip.

king marko

Re: whats the best way to approach customers after buying a round??
« Reply #2 on: July 20, 2011, 05:47:36 pm »
Quote from: Johnny B on July 20, 2011, 05:36:28 pm
When I sold part of my business on, I wrote to each customer to explain that I had passed my work on. I named the guy who took over, and gave him an introductory letter to produce to the customers to prove he had legitimately taken over the round.

John.
good idea - ill get one drafted up for both us :)
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R W C™

  • Posts: 1649
Re: whats the best way to approach customers after buying a round??
« Reply #3 on: July 20, 2011, 05:47:59 pm »
When I bought work I got the person I bought it off to write a letter that he printed off and I went to the address a week before cleaning and delivered them myself, so maybe go with him and those who are not in put a letter through.

Friday, 22 August 2008

Dear Customer

I am writing to inform you that as from 01.01.01, we will no longer be able to provide you with a window cleaning service as we are moving away from the area.

We have however found an excellent replacement company whom we thoroughly recommend.

****** window cleaning are an experienced Window Cleaning Company and also based in the local area and like us have a large client base that are extremely happy with the service that they provide.

We would like to take this opportunity to thank you for your support over the last few years and wish you all the best for the future.


Should you have any queries please either contact myself on 07533 ****** or your new Window Cleaner John on 07976 ******


Kind Regards

Bob

Managing Director
***** window cleaning
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the bfg

Re: whats the best way to approach customers after buying a round??
« Reply #4 on: July 20, 2011, 05:57:54 pm »
why not just get him to take you round one evening ?
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Johnny B

  • Posts: 2385
Re: whats the best way to approach customers after buying a round??
« Reply #5 on: July 20, 2011, 06:09:53 pm »
Could be a time issue, depending on how many customers are involved.

I am now in the process of selling off the rest of my business. I will be doing the same as I suggested above, but will have 280 letters to drop!

John
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Being diplomatic is being able to tell someone to go to hell in such a way that they look forward to the trip.

king marko

Re: whats the best way to approach customers after buying a round??
« Reply #6 on: July 20, 2011, 06:24:12 pm »
Quote from: the bfg on July 20, 2011, 05:57:54 pm
why not just get him to take you round one evening ?
we are going round tomorrow evening - you never know though - theres bound to be a few who arent in.
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L.U.K.E

  • Posts: 124
Re: whats the best way to approach customers after buying a round??
« Reply #7 on: July 20, 2011, 06:52:34 pm »
Mark,

I bought a round off someone and we went round together knocking on the doors so i could
be introduced to the customers. For all the ones that were out i posted letters and also
information on the change to WFP.

Thanks,

Zac.
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king marko

Re: whats the best way to approach customers after buying a round??
« Reply #8 on: July 20, 2011, 07:45:36 pm »
Quote from: L.U.K.E on July 20, 2011, 06:52:34 pm
Mark,

I bought a round off someone and we went round together knocking on the doors so i could
be introduced to the customers. For all the ones that were out i posted letters and also
information on the change to WFP.

Thanks,

Zac.
cheers chap appreciate that
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SB Cleaning

  • Posts: 4336
Re: whats the best way to approach customers after buying a round??
« Reply #9 on: July 20, 2011, 08:22:29 pm »
Quote from: L.U.K.E on July 20, 2011, 06:52:34 pm
Mark,

I bought a round off someone and we went round together knocking on the doors so i could
be introduced to the customers. For all the ones that were out i posted letters and also
information on the change to WFP.

Thanks,

Zac.
Hi Luke

did you buy a trad round then convert it to WFP sraight away?

How did it go?
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L.U.K.E

  • Posts: 124
Re: whats the best way to approach customers after buying a round??
« Reply #10 on: July 20, 2011, 09:24:55 pm »
SB

Yes moved a lot of the round to WFP over night so to speak!
Did have one customer complain on the 1st clean, turned out to be dirty inside though.

There are a few Bungalows on the round (older customers) that
did not want me to use WFP so i do them trad.
Luckily only small 2 beds that do not take long.
 :D

Luke..
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