I bought some work a couple of years back. prices were not good but I was able to make it pay. had one or two bad payers, I gave them every oportunity but finaly dumped them once I had my cash.
This week I recieved this....
Hello there,
My name is *** ****and I live at ***** *** ***** .
Historically since taking over the window cleaning round from **** you have cleaned our house windows - my wife has then paid you by paying the money direct into your bank account.
For some reason we have not had our windows cleaned for some weeks - I have checked with the owner of the bungalow opposite who also has you to clean his properties windows - he tells me that you have been coming and cleaning his windows but he had noticed that you had stopped doing our house.
I'm not sure whether you have had a change in employees and we have simply been missed out of late or whether it has been an over-site!
Could I please ask you to drop me an email back to confirm that you will resume the cleaning of our windows once you have read this email or come back to me if there are any problems.
Many thanks for your help...
Kindest regards,
***** ***** I replied with.....
Dear Mr ********
Thank you for your email.
I can confirm that we did indeed used to clean your windows, your account was put on suspension due to lack of payment. During the period between July 2009 and October 2010 we cleaned your windows 15 times, however we only received payment on 4 separate occasions, twice by cash, once by credit transfer and finally the last payment was a cheque for £35 which was for 7 months cleaning.
I run a small company and my lads all expect to be paid each week which is why I ask for payment to be made within 7 days of cleaning, I felt 7 months was excessive. Despite putting a bill through your door after each clean I had to resort to invoices and letters.
If all my customers took 7 months before settling their account I would be out of business. After looking closely I realised that by giving you credit It was actually costing me more to clean than you were paying so I felt it best to stop.
If you wish us to resume cleaning the cost would have to increase to £8 and I would ask for payment to be made regularly. I realise that for many folk window cleaning is not high on their list of priorities when it comes to bill payments so it can easily be forgotten which is why I introduced standing orders. Many customers now use this and can forget about us knowing we will always maintain the property and we will be paid on time allowing us to stay in business.
Kind regards.
I am still awating a reply
