[Dave Anderson]

I have liked WCP since I started using it....if they don't update it that's ok with me...sure I have a list as long as your arm of things I would like...but hey thats life.

As long as I know I can get a fresh install in a reasonable time after a pc crash, rebuild, etc...then happy days..

Will I pay 25 quid per month...not a chance....

Could this all have been handled better... absolutely!!! we rely on this data and the ability to use it...if they appears to be threatend..YES I AM SCARED.

Cheers
Dave.

[ianhannaford]

I have liked WCP since I started using it....if they don't update it that's ok with me...sure I have a list as long as your arm of things I would like...but hey thats life.

As long as I know I can get a fresh install in a reasonable time after a pc crash, rebuild, etc...then happy days..

Will I pay 25 quid per month...not a chance....

Could this all have been handled better... absolutely!!! we rely on this data and the ability to use it...if they appears to be threatend..YES I AM SCARED.

Cheers
Dave.

Hi Dave,

We agree it could have been handled better and again we apologise for that. Our first statement was not as clear as it could have been and certainly did not have the reaction that we wanted. Coupled with comments from other posters it caused a panic that could have been avoided. We have certainly learned a lesson and so won't happen again in the future.

Cheers

- Ian

[Clive McDonald]

so does that mean all the added stuff that was said will be deleveped for wcp when you where launching it will now not happen like dept list for wcplite the ability to text customers from it etc if so have to say i feel a bit robbed as these are the reasons i purchased it a, for what it already did and b, for the promised updates.
or the bottom line will there ever be updates for wcp again
paul

During our end of year review Window Cleaner Pro made a loss ... it was financially supported by our other projects that we are involved with. Our FA advised us to cease trading which we expected would be the advise, we chose to look at another option which enabled us to support our existing client base.

This meant we had to change the business model to ensure a revenue stream to enable us to progress development rather than close the business and leave all WCP users with no support at all..

Developing WCP was not a cost effective option as the features required would have to be 'shoe-horned' into it, surely better to create a new, purpose built product that will satisfy a customers requirements??

If you are still using Windows 3.1 then i have no argument!! Software evolves and so must we as a company...or we cease to exist.

 

Is this the sort of unhelpfull comment you mean Ian? when ceasing trading is clearly stated.In another post mention is made of fighting tooth and nail to keep wcpro.And then you wonder that people like me are scared !

I notice that in the bullet proof version no mention is made of an end to free support.Or even a review of free support.What's that all about? I thought that waa the purpose of the communication because revenues would not allow it.

I don't want to keep making negative posts Ian, and am very happy with wcpro.I don't care about the updates.I do care that i will still have a business.

I'm quite impressed with your integrity for coming on here, just don't drop us in it.

[concept]

Brad/Ian,

If Compass fails, and you guys decide enoug his enough and move on to different things, which we have to be realistic about here, as we all would do the same thing, what will happen to users of BOTH systems?

As I can see it, if I decide to buy a new PC or my current one has a problem, I am stuffed.

Please can you clarify in laymans terms if something is available or will be available that will protect my business?

This issue over the new system has just highlighted it for me as a WCP user, and a fan.

Cheers

[john tomkins]

we are not going to go bust.

BR's
Brad

There you go concept, straight from the horses mouth.... You're safe as houses.

Then again....

• Compass180 is not an upgrade to WCP and is a brand new product

• Compass180 will be a natural successor to WCP for businesses that feel they have ‘out-grown’ WCP

Best regards
Ian and Brad

A natural successor to WCP is surely an upgrade, otherwise why bother

[BradMonks]

In reply to recent posts since Ian's...

Slumpbuster, in hindsight i have 'over-egged the pudding' in the post you highlighted and for that i apologise, i let emotion overtake and that is not acceptable. Regarding support, Ian and i have always been immensley flexible on support so we have now laid out exactly what we see a support role as from here-on-in. You state 'I don't want to keep making negative posts Ian, and am very happy with wcpro.I don't care about the updates.I do care that i will still have a business' and if this is the case then may i suggest the negative comments desist as they help no-one, i understand your concerns but we can do no more than give you our assurances that we have absolutely no intention at all of 'dropping you in it'

Concept, we have a strategy in place that will mean no-one will be hindered by software access issues in the event that anything happens to Ian and myself or the software businesses. Again we understand you concerns and that is why we have gone to great lengths to ensure your worries are unfounded.

John, if you read the information we have recently released you will see that we intend Compass180 to include features that cannot be 'wedged' into the current architectural framework, this is due to technology moving at a very rapid rate in the IT business (was Windows7 an upgrade to Vista or a new, stand alone piece of software?) hence why it is a new system, newframework, running as a web-based system not a desktop system etc.

Best regards
Brad

[erithwc]

Brad or ian 

if i was to but wcp by instalments and you had to close the business down half way through my payment plan what would happen would i be given the full verson or would i be left with unactivated software?

thanks erithwc

[john tomkins]

In reply to recent posts since Ian's...

John, if you read the information we have recently released you will see that we intend Compass180 to include features that cannot be 'wedged' into the current architectural framework, this is due to technology moving at a very rapid rate in the IT business (was Windows7 an upgrade to Vista or a new, stand alone piece of software?) hence why it is a new system, newframework, running as a web-based system not a desktop system etc.

Best regards
Brad

If you want to liken it to an operating system then according to Microsoft, they say "Upgrading from Windows Vista to Windows 7"
http://windows.microsoft.com/en-US/windows7/help/upgrading-from-windows-vista-to-windows-7

So it IS an upgrade

[erithwc]

john tomkins

upgrading means many diffrent things if you had a mondeo and you bought a berlingo van you would say that you have upgraded to a van but the van is totally different to a mondeo 

[rg1]

If you want to liken it to an operating system then according to Microsoft, they say "Upgrading from Windows Vista to Windows 7"
http://windows.microsoft.com/en-US/windows7/help/upgrading-from-windows-vista-to-windows-7

So it IS an upgrade

John, no disrespect but, I think you are trying to make a mountain out of a molehill. Does it really matter if it's an upgrade or not

[BradMonks]

Brad or ian 

if i was to but wcp by instalments and you had to close the business down half way through my payment plan what would happen would i be given the full verson or would i be left with unactivated software?

thanks erithwc

If that did happen (i can say that it is hugely improbable!) then the legal implications are, i would assume, that if the business was under recievership that the outstanding amount would be required by the recievers, either in full or over the agreed term of the subscription. If the sole decision laid with Ian and myself then the fact that we have, always have had, and always will have an ethical and moralistic viewpoint and  integrity then we would release the license fully to you.

Best regards
Brad

[dave.e]

John, no disrespect but, I think you are trying to make a mountain out of a molehill. Does it really matter if it's an upgrade or not

rg1--  it dose matter upgrade or not if you go and buy somthink for £177 whitch  wcp is now to buy and then be told it was going to be upgraded and that was going to cost you another 25/35 pounds a month then it sounds a bit fishy to me.

 ps if you bought a new van/car and it was recalled in for a part to be upgraded and then thay landed you with a big bill what would you think a let me guess

[ianhannaford]

John, no disrespect but, I think you are trying to make a mountain out of a molehill. Does it really matter if it's an upgrade or not

rg1--  it dose matter upgrade or not if you go and buy somthink for £177 whitch  wcp is now to buy and then be told it was going to be upgraded and that was going to cost you another 25/35 pounds a month then it sounds a bit fishy to me.

 ps if you bought a new van/car and it was recalled in for a part to be upgraded and then thay landed you with a big bill what would you think a let me guess

We have stated quite clearly above that Compass180 is NOT an upgrade or update to WCP. Both products will co-exist alongside each other.

- Ian

[Steve CM]

John, no disrespect but, I think you are trying to make a mountain out of a molehill. Does it really matter if it's an upgrade or not

rg1--  it dose matter upgrade or not if you go and buy somthink for £177 whitch  wcp is now to buy and then be told it was going to be upgraded and that was going to cost you another 25/35 pounds a month then it sounds a bit fishy to me.

 ps if you bought a new van/car and it was recalled in for a part to be upgraded and then thay landed you with a big bill what would you think a let me guess

We have stated quite clearly above that Compass180 is NOT an upgrade or update to WCP. Both products will co-exist alongside each other.

- Ian

But compass 180 will have the functions that WCP was gonna have?

[Clive McDonald]

I will stop the negative comments, and i will mention that i have found you very honest and easy to deal with in the past.

I will make one suggestion.That is when users need to swap computers for whatever reason, they are charged an administration fee. I would suggest thirty pounds on each occasion.

I would like to help you get over this, and i apologise if i made an intense situation more intense.This is one of those gerald ratner moments and the pair of you must be gutted.But you do have a great product.

[wightsurf]

I will stop the negative comments, and i will mention that i have found you very honest and easy to deal with in the past.

I will make one suggestion.That is when users need to swap computers for whatever reason, they are charged an administration fee. I would suggest thirty pounds on each occasion.

I would like to help you get over this, and i apologise if i made an intense situation more intense.This is one of those gerald ratner moments and the pair of you must be gutted.But you do have a great product.

I don't think thats fiar, as we bought the product but it's not our fault if for what ever reason we have to reinstall the product and need it activated by Ian.
Thats forcing us to pay for with holding the license Key.

[rg1]

John, no disrespect but, I think you are trying to make a mountain out of a molehill. Does it really matter if it's an upgrade or not

rg1--  it dose matter upgrade or not if you go and buy somthink for £177 whitch  wcp is now to buy and then be told it was going to be upgraded and that was going to cost you another 25/35 pounds a month then it sounds a bit fishy to me.

 ps if you bought a new van/car and it was recalled in for a part to be upgraded and then thay landed you with a big bill what would you think a let me guess

It doesn't matter to you cos as you've already stated in a previous post, you are a George user

But like some on here, you just decided to jump on the bandwagon and make some nonsensical remarks without knowing the facts.

[ianhannaford]

I will stop the negative comments, and i will mention that i have found you very honest and easy to deal with in the past.

I will make one suggestion.That is when users need to swap computers for whatever reason, they are charged an administration fee. I would suggest thirty pounds on each occasion.

I would like to help you get over this, and i apologise if i made an intense situation more intense.This is one of those gerald ratner moments and the pair of you must be gutted.But you do have a great product.

I don't think thats fiar, as we bought the product but it's not our fault if for what ever reason we have to reinstall the product and need it activated by Ian.
Thats forcing us to pay for with holding the license Key.

Thanks for the suggestion but this is something that we would never do as I agree with wightsurf.

There are a few options available for me to look at in regards to the licensing but this won't be until after I have completed development of compass180

- Ian

[dave.e]

John, no disrespect but, I think you are trying to make a mountain out of a molehill. Does it really matter if it's an upgrade or not

rg1--  it dose matter upgrade or not if you go and buy somthink for £177 whitch  wcp is now to buy and then be told it was going to be upgraded and that was going to cost you another 25/35 pounds a month then it sounds a bit fishy to me.

 ps if you bought a new van/car and it was recalled in for a part to be upgraded and then thay landed you with a big bill what would you think a let me guess

It doesn't matter to you cos as you've already stated in a previous post, you are a George user

But like some on here, you just decided to jump on the bandwagon and make some nonsensical remarks without knowing the facts.

the thing is mate yes you were right i am a george user and buddy proud of it and i count my lucky stars i did not buy wcp. the thing with all the's companys its all about money and no customer service and thay are all out to rip us off. If you take a look at george systems thay charge us £50 and all the updates are FREE and the customer service is second 2 none so when you get wcp come on the scene and trying to make a fast buk then i feel sorry for all the guys that got sucked in. I know the's company have got to make money like us but you do not ripp people off.

[rg1]

John, no disrespect but, I think you are trying to make a mountain out of a molehill. Does it really matter if it's an upgrade or not

rg1--  it dose matter upgrade or not if you go and buy somthink for £177 whitch  wcp is now to buy and then be told it was going to be upgraded and that was going to cost you another 25/35 pounds a month then it sounds a bit fishy to me.

 ps if you bought a new van/car and it was recalled in for a part to be upgraded and then thay landed you with a big bill what would you think a let me guess

It doesn't matter to you cos as you've already stated in a previous post, you are a George user

But like some on here, you just decided to jump on the bandwagon and make some nonsensical remarks without knowing the facts.

the thing is mate yes you were right i am a george user and buddy proud of it and i count my lucky stars i did not buy wcp. the thing with all the's companys its all about money and no customer service and thay are all out to rip us off. If you take a look at george systems thay charge us £50 and all the updates are FREE and the customer service is second 2 none so when you get wcp come on the scene and trying to make a fast buk then i feel sorry for all the guys that got sucked in. I know the's company have got to make money like us but you do not ripp people off.

I take it you have had personal experience of WCP's lack of customer service and ripping people off?   

As for making a fast buck and sucking guys in, I don't think those remarks should be aimed at WCP.