[JandS]

My balls up yesterday.
Cleaning suite with Hydramaster tool.
Put tool upside down and took a sip of coffee, phone rings
so nip outside and turn machine off.
Finish call and switch pump back on and adjust pressure, no
rise in pressure, mmmm I'm thinking adjusting it up and down
for about 10 seconds. then suddenly dawns on me and switch
pump of rapido.
Left the tool in on position, turned on pump to adjust pressure
and left vacs off till I got right pressure and it ped out all over
the carpet. Luckily lady had popped out to pick Grandkids up and
I was cleaning carpet as well.

John

[Steve Barnett (Carpet Care Plus)]

Yeah been there John !

Always switch my vacs on before the pump when using the Drimaster - just in case 

[JandS]

Yes Steve better still will turn it off now when not in use.

John

[markpowell]

Wayne,
Dont take no notice what some say on here, there is a lot of wind up merchants. Do not consider packing in, i know your passionate about your work and i for one know you will make a success of it, chin up mate
Mark

[gary hall]

Hi Wayne-  I dont go on the forum much as I feel that some times unconstructive feedback ( how ever small) can can have an adverse effect - I will take constructive yep no problem but some of the threads in regards to your situation has been less than productive - i also think that some times the written word does not come across as well as the spoken word. If  need to speak  call me.

From me to you.

CYA - cover your arse
Before I did CC I  used to run a 60 bedded care home so keeping a record of every aspect of a clients on going  requirements was drilled into me ,and is something I have carried on into this industry.
 So what I do now is keep a brief diary on a data base of every aspect of the clean( and the client themselves)  from assessment - right through to the showing the client the dirty water being emptied out of the machine at the end of the clean.

KEEP CALM - DEEP BREATH - KNOW YOUR CLIENT - DONT GIVE UP

Gary

[robert meldrum]

It's highly unlikely that anything you've used has caused a problem especially in an entire family. Interesting that she's told you about changing soap powders. Suggests she's looking at all possibilities and you just happened along at the wrong time.

More likely to be a reaction to something they've all eaten !

I'd avoid any dialogue as you may give her the impression that you have an awareness of possibile reactions to products you use.
Assuming of course you only use the standard products we all use.

Forums are a place to find support and help so keep posting. It's a bit like being in a class or on a course where everyone has questions but sit on their hands rather than " embarrass " themselves.

If you need an answer and everyone does now and again...........ask a question !