[wayne zabel]

Had a call from a job I did about 3 weeks ago,Asain lady saying that all of family have had an allergic reaction to something and all are itching - at first I thought she meant their feet were itching(they walk about bare foot) but she now says its all over their bodies.

She says that shes changed washing powders ect but still have the itching.Shes now saying that it could be because of having the carpets cleaned,does this hold any credensce?

I cant remember for the life of me what I used to clean these carpets but I know they were BW and I tried to extract as quick as possible for obvious reasons.If I have not fully extracted the prespray could this be causing the problem?

Would you go back and do the job again to make sure I have done everything I can?

[Shaun_Ashmore]

Wayne you HWE with plain water and rinse out what ever may be in the carpet (if anything at all) have they asked for their money back by any chance?

Shaun

[wayne zabel]

No not asked for any money back as yet

[colin thomas]

tut tut shaun,     

[wynne jones]

I had one saying it had bleached the soles of her feet. 

[Shaun_Ashmore]

Colin bgger off

The reason I ask is that when you get one person getting their money back they all want it.

Shaun

[Simon Moat]

Hi Wayne,

With the absolute respect to you I would give up carpet cleaning as at every turn you seem to find trouble.

Look over your posts and see for yourself, honestly do not want to seem negative but I don't know how you sleep at night.

Maybe try going 'up market' if you can, and walk away from anything that your not 100% on, get more training, if not give up.

Simon.

[creighton foyle]

yes their probably related to the last ones you posted about, give em their money back to keep em happy i guarantee you will get loads more work ( large famillies lol) and loads of call backs too or am i a pesemist?

[Shaun_Ashmore]

I disagree I think Wayne's problem is he has too much of a conscience and lacks experience with customer service and dealing with it! and that's just a learning curve.

I would try not giving the customer chance to complain, when you leave the job don't say, "if there are any problems please call me" because they will, complete the job and show them and take the money if there's a genuine call back then deal with it don't offer money back, offer a solution.

Money back isn't the answer to everything it's the final answer when all else fails.

Shaun

[wynne jones]

Wayne

Stick with it mate, just learn from every job, not just the technical but sizing people up.  

[Simon Moat]

Gentlemen,

I don't see the point in turning up to a job of work thinking 'blimey what's this complaint going to be'.

Wayne's post's are all about negative feedback (and there's plenty of them), I honestly want all us guy's making a living from CC to be healthy, wealthy and wise, but not everyone is pulling up tree's and sometimes you have to take a good hard look.

Simon.

[wynne jones]

Most people post about a problem they have, it's like working in a companys complaints department and thinking every customer has a problem.

In reality most jobs go smooth, easy and well paid but you wouldn't post every one of those. Give the guy a break anyway, his confidence is a bit low as it is, it doesn't need someone kicking him in the teeth when he's already in the guter.

[creighton foyle]

i think wayne said in a previous post that they would represent about 60% of his work so he has to find a way of dealing with these problems, the two posts i have read would not lead me to think he was at fault but i think the customers are trying it on and whilst the more confident and experienced among you would know how to deal with these problems wayne obviously does'nt  so he needs practical advice from the more experienced on here and encouragement from all.

[wayne zabel]

Hi Wayne,

With the absolute respect to you I would give up carpet cleaning as at every turn you seem to find trouble.

Look over your posts and see for yourself, honestly do not want to seem negative but I don't know how you sleep at night.

Maybe try going 'up market' if you can, and walk away from anything that your not 100% on, get more training, if not give up.

Simon.

Thanks for your help mate but.How would more training stop a problem like this?For gods sake anyone would think I have ballsed up every job ive done.I have a person probably clutching at straws to find an answer to her problems here.

I have had 2 or 3  problems that i have made public in the hope of finding advise,and i get nonsense posted back like this from you.


I have had just 2 call backs in almost 9 months of CC,be it part time or full time and on just one of these occasions I have held up my hand and said I  was wrong and made a mistake.Why would I want to give up CC.

Were are my other posts that you have posted about that, give negative feed back?I use this forum to ask a few questions and learn from them.Going on a hundred courses wouldnt stop a problem like this.

I asked this question to gauge reaction as to whether I should go back to solve a problem that in all probability isnt of my my making as a goodwill gesture and I get crap posted like yours.


.

[Colin Day]

Give up What a demeaning suggestion, the difference between Wayne and a lot of other (negative) posters on here is, he has the balls to come on an open forum every time he has a problem or question. How many of us have looked at some of these "Blips" other people have made and thought "Oh, I'll avoid that situation!" or even offered advice, because you've suffered the same "Blip"?

Wayne should be commended  for risking ridicule for when things go wrong and posting them on here, I don't tend to post my problems as much on here any more thanks to the know it all, condescending (and I'm happy to say) minority of members who are quick to pick fault and rub salt in open wounds....

My advice Wayne... Keep Calm and Carry On mate... You'll go far in this business

[mallie]

We all learn by our mistakes,but solving the problems is what makes us professional cc.

[Ben Lugg]

What Colin said is totally my thinking on this topic.
Wayne, having a conscience is admirable because it shows you care greatly about the service you provide, it will get easier as you get more experienced. I'm only in my second year but i believe you learn and get wiser from every single job.
Good luck.

Ben.

[Helen]

Had a call from a job I did about 3 weeks ago,Asain lady saying that all of family have had an allergic reaction to something and all are itching - at first I thought she meant their feet were itching(they walk about bare foot) but she now says its all over their bodies.

She says that shes changed washing powders ect but still have the itching.Shes now saying that it could be because of having the carpets cleaned,does this hold any credensce?

I would think not she is just going through a list of possibilities

I cant remember for the life of me what I used to clean these carpets but I know they were BW and I tried to extract as quick as possible for obvious reasons.If I have not fully extracted the prespray could this be causing the problem?

For the future....make a note of what you use on each job on your database, never mind callbcaks you have the info to hand when you next clean for them

Would you go back and do the job again to make sure I have done everything I can?

No unless you think you could have done more at the time of clean

Have no idea what you have discussed with the custie, but personally I would have said that "it is highly unlikely that any solution I use has had an adverse effect and have not had any other customers report such. "

Have they asked you to go back? If not, then she was probably just trying to rule out what could have caused it and not blaming you at all.

Just a thought , I believe that you have been full time for only 6 weeks ish! Just take a deep breath, a step backwards and don't panic. It's a totally different ball game when it is your only income and quite easy to just have kneejerk reactions to things.

When you next have a custie, that is well pleased or says something "funny" let us know on here, we enjoy seeing peoples successes

[james roffey]

"Pack it in because all you posts are negative" 

This is when the forums help the most they help the guy with the problem and the guys who are given the chance of avoiding that particular problem happening to them.

I remember cleaning a pure white carpet and i used my envirodri as i was cleaning when i noticed lot of black marks appear it took a little while to work out that dirt was flying off the envirodri because it was not clean, i had never noticed this before because this was the first white carpet i had done by that time.
 Got it home and soaked the brushes now keep them much cleaner, i went on the forum that night and warned anyone else using the envirodri to watch out.
Just one example of a negative turning into a positive for someone else.
I have spoken to Wayne a couple of times and had very long chats with him he is very conscientious and professional, i believe this will serve him well in the future

[garry22]

Wayne,

This has come up before on a forum (I think it may have been Clean Talk because I think John Bolton answered it. I may be wrong though).

He suggested that the cleaner approach it like this...

"It is true, that very occasionally, in a handful of cases wordwide, that some sensitive people may be affected by something in the cleaning process.

This will show as a topical type rash ie Only on the parts that have contacted the carpet such as hands or feet.

If it is anywhere else, then you will find the problem has originated somewhere else".

I'm not sure word for word and apologies if it was someone other than John.

In other words, you are taking them seriously and helping but ruling yourself out of the equation.

I hope that helps,

Garry