[blacksheep]

hi all,hope your all busy out there, I am having a problem finding the right wording for my cleaning service agreement. i wonder if anyone would be kind enough to guide me in the layout or wording kind regards

[Pristine_Cleaning]

Hi there,

I would also be interested in getting a copy of a service agreement should anyone have one that they can part with.

Regards

John

[martin19842]

hi there,

service level agreements, can be a licence for the client to print money.

clients wishing to have an SLA are looking for strict performance levels, that if not adhered to will usually invoke a financial penalty.

be very careful how you word any agreement, and also make sure that you always move the level into your favour.

regards

martin

[blacksheep]

hi martain,i just need someone to help on this one with wording/layout. I thought before i took a job on office/factorys i had to get the client to sign an agreement to say i was doing the work for the company,is this not the case?

[Musicman]

You don't need a signed contract - but it helps if you have one. Should you ever need to go to Court over an issue nothing beats signatures on a contract.

You could still win a Court case without one though.

Why don't you put what you have already drafted on here and then the rest of us can chip in with help.

What many of us resent is people who ask us to do all of their work for them. I'm waiting for the day when the topic 'Will somebody do the cleaning for me' appears...

[blacksheep]

hi musicman,i see what you mean ,i must be giving the impression that im lazy but im not. im just a crazy irish woman whose words dont come out the right way, on paper or out of my mouth.

[blacksheep]

hi all trying to follow some sort of structurebut not happening looks crap!

          A KIS CLEANING COMPANY

Please can you sign below to indicate your acceptance of the terms and conditions of this cleaning contract. i acknowledge that i have read, understood and accepted the contants of this statement,which superseads all other statements and if not happy with service  within 3 months can feel free to terminate contract.

place of site:

hours fo work:


regards blacksheep

[Simon H]

Hi There

Try something like this
                                              Contract

Client details........
                        
Date:
Re: Daily regular cleaning to be carried out (Mon to Fri) to the office area and deep clean every 10 weeks, as agreed between Clean A Services Ltd  and ......

at: the above address

Cleaning machinery & materials:
Clean A Services Ltd will provide cloths, disinfectant, mops, buckets, vacuum, sundries and all other materials required for the cleaning (toilet rolls, refuse sacks, washing up liquid, light bulbs, soap etc can be provided if required at an additional charge)

Contract Commencement:

Staff:
 
Any Clean A Services Ltd staff introduced to yourselves is not to be employed by you whilst still employed by us or for a period of six months after their termination of employment with us.

Price:
 
The price has been quoted on a 52 weeks basis at......... + VAT per month.

Price Review:

An annual price review will take place 1st June each year.

Payment terms:

Strictly 14 days.( works sometimes)

Holidays:

All Bank and public holidays are charged at current rates.
Termination:

Twelve weeks notice is required in writing by either party after expiry of    
contract.

Security:

Although Clean A Services Ltd make every effort to ensure alarms and doors etc are locked security is ultimately the responsibility of the client.

Clean A Services Ltd

Signature:   ___________________      Date:   _____________

Print Name:   ___________________         

Signature:   ___________________      Date:   _____________

Print Name:   ___________________

Regards

Simon

[Spiceman]

Hi Blacksheep,
I have a contract that includes all the what happens if sort of senarios i could think of an print it on the reverse side of the quotation.
The quotation has both mine and the clients signatures on as well as the price and the terms of payment. This is produced in duplicate, one for the client and one for me.
The terms and conditions cover things like damage to property, time allowed for complaints, etc.
Hope this helps,
regards
John
ps, musicman is spot on, why don't you put a draft of one on here and get comments based on that!!

[blacksheep]

 hi spiceman & simon what other senarios could there be, if the client is not happy ,they will terminate? I read what simon posted , some of this i have in my t & c but the fool i am have gone right down the wrong track big time!. I thought i had to do was some form of agreement on  my letter headed paper to say i am going to do the work for them,so let me get this right.I go back to the drawing board wright a short version of my t & c and get them to sign two copys. Spice man i don't mean to be dull but why would you put all senarios on the reverse side, by doing this ,would this not give them bullets to fire? I don't want to give them reason to give me a financial penalty.Although theres nothing like learning the hard way lol

[Jan K]

Hi Blacksheep......don't forget to include information on your public/employers liability insurance....such as exclusions.

I would love to be able to give you a copy of mine, but it's on my laptop and I don't have the means to get it onto the pc at the mo (without going too technical usb ports on motherboard are shot!!)

Mine is 1 full side of A4 and lists all insurance exclusions; full payment terms and penalties for late payment; what supplies we supply and what we need customer to suppy; cancellation terms both if by us and if by customer.

I found one on the internet and adapted it to suit me!

Jan

[blacksheep]

hi jan no insurance yet just doing the final bit and picec to put in place. It looks like a service agreement is my t & c but cut down, i cant beleve i got it so wrong thank god for this forum, i dont want to look like a one man band

   regards all

[Simon H]

Blacksheep

Be very carefull with your wording on a service agreement

We dont use them except for public sector where you have to.

We give the client a specification and cleaning schedule and finally the contract after one months trial.

Service level agreements can cost you money

My advice is dont call it a service agreement

Regards
Simon

[blacksheep]

so Simon,the client only signs confirmation after a trail, on my terms i have put 3 months and within that time they can cancel, i will pick this thread up again after work 1.30 in morning off to work now see yuo all later blacksheep

[Fox]

You don't need to have a separate doc with shortened t & c's - just attach a front sheet which the client fills in with something like

We acknowledge recipt of your quotation and terms and conditions dated .................... which is acceptable to us.

We would like this work to commence on ............................

Then all of the clients details and signature.

Your schedule of works plus contract is in effect your service agreement (like Simon H I don't particularly like that wording!).

The client should have already received all of your information and schedules from your survey when you submitted your quotation.  There is no need to repeat any information unless requested to, keep it simple.

Fox
PS:  Musicman - I have a contract near you - you couldn't just pop across and clean ................................. lol 

[blacksheep]

thanks fox

[Spiceman]

Blacksheep,
When i submit my presentation to the client for consideration, it is in many parts, opening letter advising of the times and staffing levels considered necessarry, a letter of introduction about my company, a detailed specification (i consider this to be the basis of the service agreement) it says what we will do and how often and in what areas, then comes the quotation with the details of cost terms of payment, insurance details, then on the reverse of this i print the t&c.... its on the back because a) it fills a full a4 sheet at 8pts b) the client has no excuse that a copy was not in the pack. Then i include details of the cost of other services and supplies, then a legal note on tupe, wtd, and a proviso stating that if work commences without a signed quotation being returned then our standard t&c apply.... and believe it or not some other bits go in there too.
Hope this answers your question why they are printed on the reverse.
John

[blacksheep]

thank you all for your help on this,very much appreached

[CMS]

Don't forget to include.........................

The Contractor reserves the right to charge £XXXXXX in lieu of notice if the correct notice for termination is not given.

[Just a cleaner.]

That's the best Idea I've seen in a long time CMS
That'll do for me.