[cleewindows]

just cleaned 6 new custys,all looked good,the 2nd one called me 20 mins later saying dont i shammy the windows dry?
i said no its pure water i leave to dry.
i said why?
she said my windows are smeared.
i said i will come back and sort them out.
she says no dont bother and i dont want them doing again.
i went back to look she says there smeared but they were crystal clear
then said it was a back one
wouldnt let me look.
she said thank you but i dont want them doing again.
i said ok bye!

they were fine i presume she doesnt like the idea of leaving the glass wet?

[Milltown Cleaning]

some people!!!!  :

[daz1977]

just wanted them done and didnt want to say it was a one off

[dmlservices]

did you explain wfp, or give them a letter , so that they know what to expect, ie windows left wet?

daz

[cleewindows]

maybe but to be honest they were clean before,look like they were cleaned in the last month
she was really friendly when i roilled up,offered me a drink.

just wanted them done and didnt want to say it was a one off

[daz1977]

maybe but to be honest they were clean before,look like they were cleaned in the last month
she was really friendly when i roilled up,offered me a drink.

just wanted them done and didnt want to say it was a one off

they are usually the worst type, all nice and then stab you in the back lol

[cleewindows]

cheers bud,feel a bit better now
was a bit gutted at the time!
onwards and upwards

maybe but to be honest they were clean before,look like they were cleaned in the last month
she was really friendly when i roilled up,offered me a drink.

just wanted them done and didnt want to say it was a one off

they are usually the worst type, all nice and then stab you in the back lol

[cleewindows]

no,i don't bother,its on my leaflets,i do tell some but not many.
if they dont read my leaflets thats there fault.
imo its much better finish than ladders!

did you explain wfp, or give them a letter , so that they know what to expect, ie windows left wet?

daz

[jonnyald]

i would try and get her back on board , otherwise she will sing like a hot canary . offer to do it trad

[dmlservices]

when taking on a new customer , i give them an introduction letter, it has a q &a section on wfp , give it to them before starting clean , never had a problem,

daz

[cleewindows]

not a bad idea m8.
will look into that pal.
any chance of looking what you pu on your letter please?
email me lcfcwin@hotmail.com
cheers

when taking on a new customer , i give them an introduction letter, it has a q &a section on wfp , give it to them before starting clean , never had a problem,

daz

[Murdie window cleaning]

when taking on a new customer , i give them an introduction letter, it has a q &a section on wfp , give it to them before starting clean , never had a problem,

daz

Actualy a very good idea, will look at getting one of these made up.

[lozsing]

sent you a copy of letter i gave to every customer

[AuRavelling79]

I do a close with 5 houses and I clean 4 out of the five. One of them HATES wfp. Her windows are upvc, as are her doors and they come up spotless every time.

She even said to me "You're the best window cleaner I've ever had but I hate that brush thing!"  :

Anyway - she's been a custy for five years now and yesterday she saw me with my gate ladder going into her neighbours and she came out looking all hopeful and said: "Ooooh are you using ladders now?"

"No" says I "I just use it to open (your neighbour's) gate when she's not home."

She literally stamped her foot and said "Oh, I was hoping you'd gone back to doing it the proper way!"

I grinned and asked her why on earth I would do that when if I did I could fall off and/or leave her frames less than gleaming and her glass not so shiny.

She gestured like a poof shutting an up and over garage door and said "I know, I know! I just hate that thing!" pointing to my wfp.

Her hubby just stood behind her rolling his eyes and grinned.

Gotta laff!

[Gav Camm lammy 283]

when taking on a new customer , i give them an introduction letter, it has a q &a section on wfp , give it to them before starting clean , never had a problem,

daz

av u got a copy of that i cud look at lad ?
scootergav@msn.com thanks again

[AuRavelling79]

Here's my letter:-

Dear Luddite,

I am going over to WFP, like it or lump it.

Yours respectfully,





Goldilocks.

[lozsing]

Lammy sent you an email

[tom2009]

when taking on a new customer , i give them an introduction letter, it has a q &a section on wfp , give it to them before starting clean , never had a problem,

daz

any chance you could send me a copy too daz? tomgreen@uwclub.net

cheers

Tom

[tom2009]

Here's my letter:-

Dear Luddite,

I am going over to WFP, like it or lump it.

Yours respectfully,





Goldilocks.

give me more pleasure to give out this version though

[sgibsoncleaning]

i would try and get her back on board , otherwise she will sing like a hot canary . offer to do it trad

never!
how far do you go to keep a winge bag customer. then all the rest want you to do it trad. i had one like this. she just wanted something  moan about. i offered to check and remedy any problem she still moaned, i just left it saying there is no more i can do to make you a happy customer. later the next door customer said she was why they lose window cleaners