Quote from: AuRavelling79 on September 01, 2025, 02:13:28 pm

Quote from: Tam1872 on September 01, 2025, 12:31:14 pm

I smashed my van the other yesr and the insurance company took over 3 months to decide if the vehicle was a write off or not. Without me having a courtesy vehicle in the meantime.

Ended up taking them to the Ombudsman and getting a few grand compensation.

Well done!

Did it end up being written off?

Yeah, they had lost my van, they didn't have snap clue where they had put it. All the time telling me ofcourse they know where it is.

I done a subject access request for my calls. I'm on hold and some womans phoning departments in one of them saying how could we have lost his vehicle, then coming back onto the call telling lies saying yip it's at x y or z etc.

I knew it would be written off and after 2 weeks getting nowhere with them I went and got anothrt van anyway indeed of waiting for the insuramce first.

At the end of the claim I told them to give me £300 as that was the cost of a hire vehicle for a few days, told them it's obvious there's been mistakes on your end but cover that and il not escalate it any further.  The guy on the phone told me that seemed reasonable. A manager called me back telling me they weren't paying it.

I told them that unless there trying to tell me a typical insuramce claim takes 3 months to assess the damage of a vehicle then there's been mistakes made. Told them I wasn't bluffing and was willing to take them to the Ombudsman. I think alot of people wouldn't bother as it takes a bit of time.

I emailed the manager when it got settled thanking her for rejecting my £300 claim, as today £3600 landed in my account instead of the £300 they could have originally paid.

I wouldn't be surprised if the VAT level is decreased to £50-60k maybe less as the government are squeezing everybody right now.