Have a business model. Decide upon it. Stick to it. (You can always change it should the need arise).

Some customers will fall within the parameters of this model, some wont.

This is life. Whatever your business model, there is no one business in the world that can entertain every potenial customer that approaches you.

If youre a high-end business the oiks wont want to pay your rates and if you’re a low end supplier the oiks will want you but the snooty ones won’t want your wagon on their drive.

Don’t be hesitant in deciding which ones are appropriate for this model and which ones aren’t.


My missus thinks Im too intolerant in my approach to how i interact with potential customers. I look at her and just say ‘whos business is this, theres or mine?.

I feel it's important to note you are able to provide more to customers if you have help or employees. So things like working around the gate giving Her a time bracket even going back to the street later on just to fit her in. It's not you going back it's your colleague who's getting paid regardless the only thing that will matter in that instance is if the business is in profit for the extra mile you have decided to do.


This customer doesn't want to play ball and it's difficult one not to take this a little bit personally
Because you're putting a lot of unpaid work into this job for your customers and responsible for the cleaning and the admin
So 9 out of 10 customers are happy to open the gate or give you the key this one clearly doesn't want to

When you are self-employed working alone going home doing your water repairing your van checking out your route chasing debt creating invoices texting customers and you have a load of customers which are playing ball the way you want them to considering all the working hours associated with the job outside of actual window cleaning I think for the person working totally alone being responsible for the above and more.
Has the right not to increase his working hours unnecessarily. So I think your message is reasonable and hopefully the customer will understand it's the way you work and you have lots to think about rather than driving back specifically and wedging yourself in. I think you couldn't be fairer you gave her the options that suit your business give you a key or have your front cleaned or unlock your gate. If you want to go out of your way half an hour that would mean an extra half an hour when you go home sorting out your vehicle doing your admin.
The ball is in her court now.

I had the same problem. Some of my windys friends using domestic estates or suv and I was thinking to do the same. After few jobs and few gutter cleans my car start to looks dirty messy and I was feeling it's going to ended up selling for dole money.  Personally I think if you got one car to do everything that means car would be soon to nothing

Hi All. I have a Levigator 650 Top Veraible speed for sale with planatry hrad and a full set of kgs dianonds

The machine has done about 5 jobs max

Collection from Cambridge

I have an offer for £3000 would like £3800