Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: richywilts on April 05, 2012, 11:56:57 pm
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whilst my so called great staff member was on honeymoon i went out working and recieved six complaints about standards of work and now iv had two cancel thru website about pure water streaking,been having a few problems last few months with this guys attitude and im wanting to really make a go of things this year and draw a line under last years crap
what are your views sit down talk and try and retrain or move on do work myself and try some one else out part time until i have enough work for two of us again
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whilst my so called great staff member was on honeymoon i went out working and recieved six complaints about standards of work and now iv had two cancel thru website about pure water streaking,been having a few problems last few months with this guys attitude and im wanting to really make a go of things this year and draw a line under last years crap
what are your views sit down talk and try and retrain or move on do work myself and try some one else out part time until i have enough work for two of us again
I thought your guy was the best thing since sliced bread? He was turning over £300+ a day on his own ???
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yeah he still is but not turning out to be that great now as ive not really seen customers face to face for a while im only just finding things out
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Maybe he was finding it difficult to keep up with your expectations. Can you hit £300 per day by yourself? If so, have you proved it to him over a reasonable period of time to show it can be sustained?
I don't (want to) know how much you pay him for this level of output, but have you asked yourself how you would feel if you were the employee and your boss expected this output from you every day, to line his pockets while you worked yourself into an early grave?
If he is getting fed up, ask yourself (and him) why. If he has half a brain cell he will quickly work out that he can set up on his own and make many times more £ than you are paying him.
John
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Richy, if it's not too personel, how old are you? I think you need a mentor!
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im 31 steve, yeah i can do 300 a day but difference is im very thorough 300 would be a long day for me not every day is 300 he did 348 today and was done at 4 ive never expected him to do this much he just does it but obviously i think hes rushing and not doing job properly now, im using a mentor at the minute. iv got a constant 30 day cycle of 200+ quid days which would be a decent income for myself this is why im at a crossroads at minute
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Sound like he's rushing you need to talk to him and give him a warning you can't let him go, without going through the process of warnings I'm writing ect, join the FSB and get free legal advice if your thinking of terminating a employee
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Richy,sorry to say but you are going to get a lot of negativity over this posting.
Thought this remaining guy was the answer to all your problems?
You just seem to be totally rudderless - what exactly is your mentor doing?
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Easy answer get out working with him and you can resolve quality issues
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whilst my so called great staff member was on honeymoon i went out working and recieved six complaints about standards of work and now iv had two cancel thru website about pure water streaking,been having a few problems last few months with this guys attitude and im wanting to really make a go of things this year and draw a line under last years crap
what are your views sit down talk and try and retrain or move on do work myself and try some one else out part time until i have enough work for two of us again
Ritchy...i would just like to thank you as i know bank holidays can be a bore sometimes....but knowing that you are going to get some right stick over this may just brighten it up a bit.... ;D
My views on you running your business are very basic really....
1).....give up and go and get another job...(although i wouldn't become a business advisor if i was you..as they are commission based)
2).....Get off your arse and go and do the work yourself and stop trying to be something that you are clearly not capable of being....just be happy with running a small business that supports itself without all the drama that you seem to incur/cause...
You are probably a really nice chap but clearly a snag short of a barbie... ;D ;D
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Sounds to me like he's missing some houses altogether if he's hitting those figures. Is he on a bonus? If not then he's as thick as two short planks if he's genuinely working that hard. You'll need a good reason to sack him surely?
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Easy answer get out working with him and you can resolve quality issues
what he said, i think we all knew this anyway, when you say you can only do £200 a day in the past but he can do £300
didnt that make you want to see it for yourself its either quantity or quality,and if you pay him 80-100 quid a day thats seems ok to me but to him knowing how much hes cleaning and you arnt doing much in the way of actual work he proberly will get a peed off and get an attitude,id talk to him and set him less of a target and go out with him or get rid and do it yourself
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So thoughts you should consider before you lend your ears out.
Who is your mentor and what is your relationship with him/her?
Is your mentor qualified to be a mentor and if he is what are you doing on this forum discussing and listening to people who have no idea of the intricate needs of your business.
These might be pointer to your problems try to answer them as see if they could help.
Do you pay your worker a commission or is his income based on production? If so has this not made him speed up and loose the standard of work you should have expected of him and conveyed to him. You would have had to have worked to set this pace and standard.
To get rid of a worker is a failing on your management skills.
You will need to make sure you cannot resolve the quality of his work by reducing his work load but if his income is dependent on his volume of work,you would have been part of the problem.
There is just to many mentors involved that you listen to you are not in control and cannot make a good decision based on all these point of view.
Just a pointers that might help you.
You need to stop listening to so many different views as many are based on an unformed view of your problems.These views take no responsibly for the results they cause to your business.
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DW your advice is clearly the best on this thread.We as the rest are just being polite. But you have hit the nail on the head and is just the short answer. ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D hahahahah hhhhaahahahahahahahahhh very intertaining.you make my day ;D ;D ;D ;D ;D
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I love the Richy Wilts show!
Makes Clean It Up all worth while. Bring it on!
I don't know who's funnier Richy or Barry Mallet ;D
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the soap opera goes on ........ Your last thread was how to keep track of staff holidays! ???
sorry Richy im not picking on you and please dont stop posting . ;D
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me thinks this chaps posts are all about getting attention,sad really :(
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me thinks this chaps posts are all about getting attention,sad really :(
Something doesn't quite add up.
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I think this is all a big plot by Mike Boxall to start charging to use this forum.
Get a few comedians in and get us hooked - then start charging.
I've been window cleaning for twenty years and have always remained a sole trader. Although I have got a lot better over the last year, I know my stress management capabilities aren't what I would like them to be. Therefore, I have focused on maximising my income as a sole trader. Nothing wrong with that if stress is tricky. Nothing wrong with expanding a business and taking on employees if OK with stress. BUT - taking on employees and struggling with stress management - potentially lethal.
To Ritchy I would like to say that you haven't got a business problem IMO. The problem seems to be more about knowing yourself.
I've never forgotten where stress once took me.
Never again, thank you.
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IMO I think you should all get off his back, he is trying to do something a little different in the way he runs his business.
DO YOU want to be on the glass till you retire?
What happens when you retire, sell up for a bit of cash or let others run it and still take a wage? (what richy is trying in my eyes)
I personally think you are trying to do this a little to early richy. For you to make a nice living from others working the glass for you will certainly take more than 1 van.
The lad working for you will be fed up of doing all this work to hand the majority over to you. Not taking his time to clean properly because he is fed up and also trying to earn as much as he can if he is on a bonus scheme??
Spend a day away from everything and have a real good think of where you want to take your business write it down on paper and put a date on when you want to achieve it. Then work out all the little steps you are going to have to take to reach it. Rome wasnt built in a day!
I have a goal for mine that is as far ahead as 2015 and some that are for this sunday.
IMO If your lad is as good as you say you should try and keep him, I would give him less work to do for the same money. Results = He is happier and his standard of work can be raised with your help. BUT it means you will have to be back on the glass more.
Hope this helps OR I might of got the situation all wrong. ???
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He loves his job n he admits that I was just asking a question wat others would do,about the complaints I dug deeper today and rang customer he said last three cleans have been terrible this is 8 complaints now in a week or so.
I post on here to get opinions off people I don't know why I'm being ridiculed for asking a question its come as a shock obviously some customers don't like to complain but I'm losing original customers I've had from when I started out.
One month everyone suggests go it alone so when I consider it I get abuse. I had a plan but it was screwed up last year now I'm split whether to follow the dream or go it alone and have nice steady round
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this is what happens when you get greedy expecting him to clean £300 plus a day. problems will happen full stop...
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whilst my so called great staff member was on honeymoon i went out working and recieved six complaints about standards of work and now iv had two cancel thru website about pure water streaking,been having a few problems last few months with this guys attitude and im wanting to really make a go of things this year and draw a line under last years crap
what are your views sit down talk and try and retrain or move on do work myself and try some one else out part time until i have enough work for two of us again
Ritchy...i would just like to thank you as i know bank holidays can be a bore sometimes....but knowing that you are going to get some right stick over this may just brighten it up a bit.... ;D
My views on you running your business are very basic really....
1).....give up and go and get another job...(although i wouldn't become a business advisor if i was you..as they are commission based)
2).....Get off your arse and go and do the work yourself and stop trying to be something that you are clearly not capable of being....just be happy with running a small business that supports itself without all the drama that you seem to incur/cause...
You are probably a really nice chap but clearly a snag short of a barbie... ;D ;D
+1
Art
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this is what happens when you get greedy expecting him to clean £300 plus a day. problems will happen full stop...
I don't know what the problem is 300 a day is roughly 21-22 jobs a day with my prices aren't you allowed to expect a good days work from staff I have stated in other posts most days its 2-250
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Not having a go, but in all honesty do you really expect to rely on this guy doing all your work until the end of time, for less than a third of what he is bringing in, without the penny dropping sooner or later that he is losing £200 every day because he is working to line your pockets?
If you are not happy with him, you have to make the changes to make your business what you want it to be. You have to decide what those changes are, and you have to implement those changes.
John
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I expect half the complaints have been left as answer-phone messages (or is it just a coincidence that a complaints thread and non-pickup of answer messages coincide). But you onviously don't monitor you're phone (it's been 3 weeks since you checked it according to you) and think the fault is simply someone else's. You're a poor manager Richy, there's no two ways about it, your employee has probably cottoned on to that, it would be perfectly expected that his standards will subsequently slip. Why should he deliver when you don't?
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IMO I think you should all get off his back, he is trying to do something a little different in the way he runs his business.
DO YOU want to be on the glass till you retire?
What happens when you retire, sell up for a bit of cash or let others run it and still take a wage? (what richy is trying in my eyes)
I personally think you are trying to do this a little to early richy. For you to make a nice living from others working the glass for you will certainly take more than 1 van.
The lad working for you will be fed up of doing all this work to hand the majority over to you. Not taking his time to clean properly because he is fed up and also trying to earn as much as he can if he is on a bonus scheme??
Spend a day away from everything and have a real good think of where you want to take your business write it down on paper and put a date on when you want to achieve it. Then work out all the little steps you are going to have to take to reach it. Rome wasnt built in a day!
I have a goal for mine that is as far ahead as 2015 and some that are for this sunday.
IMO If your lad is as good as you say you should try and keep him, I would give him less work to do for the same money. Results = He is happier and his standard of work can be raised with your help. BUT it means you will have to be back on the glass more.
Hope this helps OR I might of got the situation all wrong. ???
KENT........will you be my mentor?
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Not having a go, but in all honesty do you really expect to rely on this guy doing all your work until the end of time, for less than a third of what he is bringing in, without the penny dropping sooner or later that he is losing £200 every day because he is working to line your pockets?
I was an employee for a long time and thats just they way it is if you work for someone else, you're working to line your bosses pockets. If the £300/day employee was managed correctly, given incentives to succeed, fined or given penalties for failure (complaints), given feedback and challenged, I reckon, although he may not go on to the end of time working for you, the time he is working with you could be more rewarding for you both. You've got the systems and skills needed to enable you to clean windows, all you need now is to learn some staff managment stuff (or pay an external HR company) and you're sorted
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Sorry,
I can't resist,
Thanks to gav lammy and dave morris for their input.
http://bit.ly/HnL8Bg
I've also got issues with my business like we all have but its a weekend off so let's all chill and enjoy it.
Dean.
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Its a bit out of order this I've known rich since we were kids everything he's posted on this site is true the majority of u knock him for trying to better him self he's paying this lad 8 pound an hour to do a job go find that in the job centre it doesn't matter if he's 300 pound or 3 pound a day it should be done properly I'd be sacking him the amount of complaints he's had
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Richy,sack your guy coz I have tons of work for a motivated individual and he won't get mucked around with me-see if he wants to relocate to Kent, coz it sounds like he's wasted on you
You need to ask yourself some bloody tough questions and I really want you to find the answers but you are not going to get them on CIU
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Not having a go, but in all honesty do you really expect to rely on this guy doing all your work until the end of time, for less than a third of what he is bringing in, without the penny dropping sooner or later that he is losing £200 every day because he is working to line your pockets?
I was an employee for a long time and thats just they way it is if you work for someone else, you're working to line your bosses pockets. If the £300/day employee was managed correctly, given incentives to succeed, fined or given penalties for failure (complaints), given feedback and challenged, I reckon, although he may not go on to the end of time working for you, the time he is working with you could be more rewarding for you both. You've got the systems and skills needed to enable you to clean windows, all you need now is to learn some staff managment stuff (or pay an external HR company) and you're sorted
I agree with you, but in this game the real rewards are there for those who are willing to be their own boss.
I have had helpers in the past and always led from the front, never expecting from others what I wouldn't or hadn't done myself. Maybe Richie could do this or I feel that sooner or later he will become the chief without the indian.
John
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Its a bit out of order this I've known rich since we were kids everything he's posted on this site is true the majority of u knock him for trying to better him self he's paying this lad 8 pound an hour to do a job go find that in the job centre it doesn't matter if he's 300 pound or 3 pound a day it should be done properly I'd be sacking him the amount of complaints he's had
He's only paying him £8 per hour? :o
And how many hours a day does he have to work to bring in £300 for his boss? Ask yourself if you would work under these conditions. If you are his mate, why don't you help him out.
Nobody is knocking him for trying to better himself. He unfortunately seems to have no idea on how to go about it.
John
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Its a bit out of order this I've known rich since we were kids everything he's posted on this site is true the majority of u knock him for trying to better him self he's paying this lad 8 pound an hour to do a job go find that in the job centre it doesn't matter if he's 300 pound or 3 pound a day it should be done properly I'd be sacking him the amount of complaints he's had
I'm certainly not dissing richy,
I know the score myself about how things can go wrong.
I reckon that you are richy anyway so its all good fun.
Windows can be very distressing at times.
Dean.
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Not having a go, but in all honesty do you really expect to rely on this guy doing all your work until the end of time, for less than a third of what he is bringing in, without the penny dropping sooner or later that he is losing £200 every day because he is working to line your pockets?
I was an employee for a long time and thats just they way it is if you work for someone else, you're working to line your bosses pockets. If the £300/day employee was managed correctly, given incentives to succeed, fined or given penalties for failure (complaints), given feedback and challenged, I reckon, although he may not go on to the end of time working for you, the time he is working with you could be more rewarding for you both. You've got the systems and skills needed to enable you to clean windows, all you need now is to learn some staff managment stuff (or pay an external HR company) and you're sorted
I agree with you, but in this game the real rewards are there for those who are willing to be their own boss.
I have had helpers in the past and always led from the front, never expecting from others what I wouldn't or hadn't done myself. Maybe Richie could do this or I feel that sooner or later he will become the chief without the indian.
John
a lot of folks like the idea of being their own boss, employees are always talking about how they'll make it big one day with one scheme or another. Most though aren't willing or bold enough to work for themselves and rely properly on their own efforts to pay the mortgage and put food on the table
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Sorry,
I can't resist,
Thanks to gav lammy and dave morris for their input.
http://bit.ly/HnL8Bg
I've also got issues with my business like we all have but its a weekend off so let's all chill and enjoy it.
Dean.
is this available as a ring tone
;D
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Its a bit out of order this I've known rich since we were kids everything he's posted on this site is true the majority of u knock him for trying to better him self he's paying this lad 8 pound an hour to do a job go find that in the job centre it doesn't matter if he's 300 pound or 3 pound a day it should be done properly I'd be sacking him the amount of complaints he's had
I'm certainly not dissing richy,
I know the score myself about how things can go wrong.
I reckon that you are richy anyway so its all good fun.
Windows can be very distressing at times.
Dean.
Dean it ain't me its lee fitzsimons Ian101 will vouch for him coz he was going to buy work from him
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richy why dont you work with him for a few weeks that way you can see what he's doing plus it might help you speed up for if you get rid of him.
Paul
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I don't understand why some think 8 quid an hour is bad why pay more why should they take a third my dad works at Asda does he get a third of what he takes nah there an employee why should they take a cut of profits
I've not gone deep into the problems I've had nothing major and certainly things I can iron out etc since two others left its been strange time I had to put database no on computer for three weeks then last month he was getting married takin lots of time off half days etc yet I still paid him a full wage yet I've been gettin lots of complaints so I feeling a little peer off
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Its a bit out of order this I've known rich since we were kids everything he's posted on this site is true the majority of u knock him for trying to better him self he's paying this lad 8 pound an hour to do a job go find that in the job centre it doesn't matter if he's 300 pound or 3 pound a day it should be done properly I'd be sacking him the amount of complaints he's had
Yup. Sack him because no matter how small the wage paid and how good the profit is for the boss, the employee should still work like a robot day in day out. It works like that doesn't it? Especially when the job the employee does reflects directly on the boss's profits.
Motivation, morale and financial incentive obviously have no place in your work place.
Apart from that, £300+ worth of work a day, and complaints about a shoddy job from customers..... let me see, this is a hard one to work out. Dunno. I give up. Why is the employee doing a bad job?
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hi rich just wondering where about in cheshire you clean?
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I don't understand why some think 8 quid an hour is bad why pay more why should they take a third my dad works at Asda does he get a third of what he takes nah there an employee why should they take a cut of profits
I've not gone deep into the problems I've had nothing major and certainly things I can iron out etc since two others left its been strange time I had to put database no on computer for three weeks then last month he was getting married takin lots of time off half days etc yet I still paid him a full wage yet I've been gettin lots of complaints so I feeling a little peer off
Your dad is not the only person who works for Asda is he, so he isn't going to earn a third of their turnover is he!
If you think £8 her hour is enough to pay someone who earns you £300 per day, keep on dreaming that he will do a perfect job day in, day out, year in, year out.
Don't dream for too long though, as you may very soon find yourself without an employee or a business, or both.
John
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hi rich just wondering where about in cheshire you clean?
What you going to do go canvass his work ;D ;D ;D ;D
Or
have you aready had some of his customers ;D ;D ;D
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Richy, Richy, Richy ...
I believe that if your employee was doing £200 a day (day in and day out) on domestics and was costing you - including wages, bonuses, n.i.. fuel, insurances, bits and bobs etc a day plus use of a van etc so an all up £150; well then I reckon you should kiss the ground he walks on and thank him for the £250 pw he is lining your pockets with.
If you are paying a £100 a day (including van fuel etc) and he is only getting £64 (8 x 8 ) and you are expecting £300 a day - day in and day out then you are seriously deluded. It means you are hoping for £1000 pw gross profit per week from a turnover of £1500 gross per week from one man.
Cloud cuckoo land.
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Hi All,
Cant understand, why people think £8 an hour isn't enough ???
it's a good wage in my opinion.
Why is this guy getting such a hard time? think he's asked
a reasonable question. Must admit £300 a day that's good work
200-250 more realistic but not many can keep that up 5 days a
week.
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ritchie
Well done for having a pair of the big hairy things for 1. having a vision 2. employing somone 3. coming on here and being open regarding your problems and seeking advice ( not ridicule ) how to solve the the issue..
My advice now would be say no more on here and seek some private advice... away from prying eyes..
as a start .. re the complaints ... take him out show the standards .. show him the requirements.. make him feel valued... explain your vision.. explain he is an important prt of tha vision as a valued member of your business... and reward success accordingly .. give him a sense of worth belonging and responsibility and monitor and assess progress and development...review it together come up with plans listen to his ideas.. involve him in your precesses (or look as though you are)... this will make him feel valued .. feel responsilble and blah blah... and in turn you should reap the rewards through his motivation and productivity... but there must be some reward / incentive..( that could be in 5 years time i see myself as having x amount of vans on the road and if i do you'll have been part of that success and growth you'll be team leader / manager etc.. whatever.. if you catch the drift..YOU MUST VALUE OR SHOW TO VALUE HIS INPUT / WORK... and firstly do that by showing interest .. setting standards explaining expectations do's & donts so you BOTH know the goal posts..
good luck just ask if you need anything else... ive managed in a previous life and this transformational approach is very IN IN IN .. in all business and works very well
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you ever thought of doing the rounds together . maybe get through the work quicker and keep the standards to your liking . lead from the front . whinge at him at his mistakes . see where he's cutting corners . show him what you expect. it might work better for your business richy. get back to basics
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theres alot of newbies on this post for some reason ;D ;D ;D ;D
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ritchie
Well done for having a pair of the big hairy things for 1. having a vision 2. employing somone 3. coming on here and being open regarding your problems and seeking advice ( not ridicule ) how to solve the the issue..
My advice now would be say no more on here and seek some private advice... away from prying eyes..
as a start .. re the complaints ... take him out show the standards .. show him the requirements.. make him feel valued... explain your vision.. explain he is an important prt of tha vision as a valued member of your business... and reward success accordingly .. give him a sense of worth belonging and responsibility and monitor and assess progress and development...review it together come up with plans listen to his ideas.. involve him in your precesses (or look as though you are)... this will make him feel valued .. feel responsilble and blah blah... and in turn you should reap the rewards through his motivation and productivity... but there must be some reward / incentive..( that could be in 5 years time i see myself as having x amount of vans on the road and if i do you'll have been part of that success and growth you'll be team leader / manager etc.. whatever.. if you catch the drift..YOU MUST VALUE OR SHOW TO VALUE HIS INPUT / WORK... and firstly do that by showing interest .. setting standards explaining expectations do's & donts so you BOTH know the goal posts..
good luck just ask if you need anything else... ive managed in a previous life and this transformational approach is very IN IN IN .. in all business and works very well
i think you should mentor ritchie...seriously you sound like a chap who could help him..and
he does need help he lacks the skills and knowledge of managing people. glad im not in that game
anymore.
you have given him the best piece of advice about saying no more on here and getting
some serious private advice and even though i amongst others find his posts amusing
i hope he takes your advice seriously.
excellent post :)
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richy pass him his p45 m8
g
you got me number ill clean em ya
80/20 split ;D ;D ;D
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Richy, if he's earning £300 a day for you then I'd say he's being asked to do too much. In such an instance something has to give, in your case it appears to be quality.
If the only issue with your man is quality then I suggest you sit down with him and have a frank and honest chat. Ask him about his issues and concerns, I bet you any money he says too much work for the time he has.
Be sensible with work allocation and this guy may turn out to be a real asset. Go the other way and you'll be about where you are now.
Have you considered another guy, maybe working as part of a two man team. Two men might not work as fast as one but at the margins you seem to be taliking about you'd still be quids in and heading in a better direction than now.
You just need to be realistic in your expectations. Your day to day man-management might not actually be that bad, as your guy is still with you. I'd say your issue is resource planning. The other area you need to improve is Customer Services. Why have you only just found out? Regular contact is essential, especially when you yourself are not carrying out the work.
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Hi All,
Cant understand, why people think £8 an hour isn't enough ???
it's a good wage in my opinion.
Why is this guy getting such a hard time? think he's asked
a reasonable question. Must admit £300 a day that's good work
200-250 more realistic but not many can keep that up 5 days a
week.
I don't think it's a bad basic if at the end of the week/month you've got a bonus coming for hitting an achieveable target and doing a proper (no complaints) job.
If thats your money flat and you're being asked to clean 300/day 5 days/week then it's not so good.
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theres alot of newbies on this post for some reason ;D ;D ;D ;D
Who's the newbies?
10 years service ;)
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you ever thought of doing the rounds together . maybe get through the work quicker and keep the standards to your liking . lead from the front .
Don't think he can mate. He's got a lot to sort out doing the customer databases, manning the phone and i think he's going VAT registered soon so he's got all that to sort out too. Its a pretty poor show when you can't get a lad to go clean £300 a day for ya. Makes ya wonder what some of them want, there's supposed to be a reccesion on so you'd think he'd be gratefull for the job.
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ritchie
Well done for having a pair of the big hairy things for 1. having a vision 2. employing somone 3. coming on here and being open regarding your problems and seeking advice ( not ridicule ) how to solve the the issue..
My advice now would be say no more on here and seek some private advice... away from prying eyes..
as a start .. re the complaints ... take him out show the standards .. show him the requirements.. make him feel valued... explain your vision.. explain he is an important prt of tha vision as a valued member of your business... and reward success accordingly .. give him a sense of worth belonging and responsibility and monitor and assess progress and development...review it together come up with plans listen to his ideas.. involve him in your precesses (or look as though you are)... this will make him feel valued .. feel responsilble and blah blah... and in turn you should reap the rewards through his motivation and productivity... but there must be some reward / incentive..( that could be in 5 years time i see myself as having x amount of vans on the road and if i do you'll have been part of that success and growth you'll be team leader / manager etc.. whatever.. if you catch the drift..YOU MUST VALUE OR SHOW TO VALUE HIS INPUT / WORK... and firstly do that by showing interest .. setting standards explaining expectations do's & donts so you BOTH know the goal posts..
good luck just ask if you need anything else... ive managed in a previous life and this transformational approach is very IN IN IN .. in all business and works very well
great post, I think some that have posted are posting from emotion or thier own limitations. Value them and their feeling of worth is key.
Keep on keeping on Richy it will all come good ;)
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So that's a great post?
Sounds like the type of worthless crud that managers would come out with when I was an employee years ago.
It sounds great and ticks all the right boxes and is pro active but.......
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Suds NO NO NO you dont need one lol ;D
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hi rich just wondering where about in cheshire you clean?
danny i own cheshire la ;D
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Richy, if he's earning £300 a day for you then I'd say he's being asked to do too much. In such an instance something has to give, in your case it appears to be quality.
If the only issue with your man is quality then I suggest you sit down with him and have a frank and honest chat. Ask him about his issues and concerns, I bet you any money he says too much work for the time he has.
Be sensible with work allocation and this guy may turn out to be a real asset. Go the other way and you'll be about where you are now.
Have you considered another guy, maybe working as part of a two man team. Two men might not work as fast as one but at the margins you seem to be taliking about you'd still be quids in and heading in a better direction than now.
You just need to be realistic in your expectations. Your day to day man-management might not actually be that bad, as your guy is still with you. I'd say your issue is resource planning. The other area you need to improve is Customer Services. Why have you only just found out? Regular contact is essential, especially when you yourself are not carrying out the work.
Thanks Ian good post he does have days that are 300+ but average day is 200-250 now as I've refined the rounds dumped a fair few n had cancellations what's worrying me is customer comments about the work he's had an easy couple of months I've been lenient as just wanted tax year to end!
The customers who are canceling are long established since I started yes everyone is saying if he does 300 for ya he ace but if I'm not being paid for work and sending him to rectify problems wat use is that
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richy pass him his p45 m8
g
you got me number ill clean em ya
80/20 split ;D ;D ;D
We'll work somefin out gav CCC working in partnership with window clean direct!!!!
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I don't understand most pros on here I posted couple of weeks ago saying going to go vat registered n rebuild business got.slagged down for it then I say I'm thinking of going alone get slagged down,get moaned.at for.being lazy not.cleaning but if I didn't.let.Andy do 90% of.work he wouldn't earn enough money to keep.him in the job, I post honestly on here for.honest advice and I listen to a few experienced members n do take on board what people say I'm just really worried about which way to.go grow a bit more or Downsize and have an easy life for couple.of years n get.my head together or sell up
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are you incapeable of doing the round or just dont want to. u have a very profitable bussiness on your hands and the summer is here. get rid of the dipstick working for you. employ someone on a self employed basis as its easier for you. have him 3 days a week and do big days on them days. polish of whats remainig on the 4th day and collect thursday or friday u will end up getting 3 days of a week with no stress and your bussiness being a bussiness and not just a joke. i was in a similar position as u workwise and this is what ive done and it worked great for me.
your either being lazy or stupid but either of these problems can be sorted with kick up the arse pal
all the best
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I don't understand most pros on here I posted couple of weeks ago saying going to go vat registered n rebuild business got.slagged down for it then I say I'm thinking of going alone get slagged down,get moaned.at for.being lazy not.cleaning but if I didn't.let.Andy do 90% of.work he wouldn't earn enough money to keep.him in the job, I post honestly on here for.honest advice and I listen to a few experienced members n do take on board what people say I'm just really worried about which way to.go grow a bit more or Downsize and have an easy life for couple.of years n get.my head together or sell up
Well theres your answer then mate.....
You are paying out (what you call good wages) for someone to do 90% of your workload....wtf is that about...you need your brains testing if you are only doing 10% of the work...you are basically supporting someone else when you could be doing it yourself.
I know some of us have a pop at you,but then you are asking open questions on an open forum,if you want to hear only good stuff then go and ask your mum if she thinks you are doing a good job.
As i said previously (and imo it is even more relevant now i know you are making your bloke do 90% of the work)....get off your arse and do it yourself....it wont be downsizing will it,it will basically mean you are earning all the money for a round that you should be able to cope with anyway.....jesus i thought i was limited in grey matter!!
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So that's a great post?
Sounds like the type of worthless crud that managers would come out with when I was an employee years ago.
It sounds great and ticks all the right boxes and is pro active but.......
HAHAHA... you sound like a worthless crud employee the would be an employers nightmare..opposed to change opposed to ideas opposed to direction opposed to everything everyone above suggested...typical union / barrackroom lawer type.... its tried and tested.. its does work.... having the skill and ability to manage and make it work is different thing... i can talk the talk.... and walk the walk.... can you ;)
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Richie, here's a serious idea which I hope you will consider.
Why not go out and work side by side with him. You should be able to knock out £500 per day between you. Pay him a percentage for work done together (25% for example).
By Friday you will have turned over £2500, your share will be £1875 less your running costs, his will be £625. For that wage you can expect perfection from him and if there are any complaints that are down to him you can put in a system to dock his wages.
John
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gav lammy you wish you owned all of cheshire iv heard that by so many peole over the years lol
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Richie, here's a serious idea which I hope you will consider.
Why not go out and work side by side with him. You should be able to knock out £500 per day between you. Pay him a percentage for work done together (25% for example).
By Friday you will have turned over £2500, your share will be £1875 less your running costs, his will be £625. For that wage you can expect perfection from him and if there are any complaints that are down to him you can put in a system to dock his wages.
John
Good plan that man
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Richie, here's a serious idea which I hope you will consider.
Why not go out and work side by side with him. You should be able to knock out £500 per day between you. Pay him a percentage for work done together (25% for example).
By Friday you will have turned over £2500, your share will be £1875 less your running costs, his will be £625. For that wage you can expect perfection from him and if there are any complaints that are down to him you can put in a system to dock his wages.
John
Good plan that man
The last thing needed here is more pie in the sky talk or the airy fairy pep talk nonsense.FFS.its simple window cleaning.
How about the employee goes out and does a mint job cleaning windows at a sustainable pace,then add that up!Then take 30 days including the setbacks,bad weather etc and add that up,then add the next 30 days,factor in holidays,easy days after getting through a good workload UNEXPECTEDLY!Add that up and get out of cuckoo land FFS.
If the employee does £300 he is not doing a good job and YET is likely working at an unsustainable pace due to the speed involved.So he needs slowing down to average probably £200 over 5 days and he`s worth his bloody weight in gold at that.His gross pay ought to top £400.
So we have 1 guy doing £200,then Richy gets fed up after £180 AS HE HAS SAID, SO THATS UNSUSTAINABLE and this is them on their own.Put them together and the gross total falls so where £500 a day between 2 comes from i cannot fathom.
Anyway the answer to the original post about the employee is again very very simple.
The guy needs to be paid more and asked to do less with a quality control element added.. There is nothing difficult about that.
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Richie, here's a serious idea which I hope you will consider.
Why not go out and work side by side with him. You should be able to knock out £500 per day between you. Pay him a percentage for work done together (25% for example).
By Friday you will have turned over £2500, your share will be £1875 less your running costs, his will be £625. For that wage you can expect perfection from him and if there are any complaints that are down to him you can put in a system to dock his wages.
John
Good plan that man
The last thing needed here is more pie in the sky talk or the airy fairy pep talk nonsense.FFS.its simple window cleaning.
How about the employee goes out and does a mint job cleaning windows at a sustainable pace,then add that up!Then take 30 days including the setbacks,bad weather etc and add that up,then add the next 30 days,factor in holidays,easy days after getting through a good workload UNEXPECTEDLY!Add that up and get out of cuckoo land FFS.
If the employee does £300 he is not doing a good job and YET is likely working at an unsustainable pace due to the speed involved.So he needs slowing down to average probably £200 over 5 days and he`s worth his bloody weight in gold at that.His gross pay ought to top £400.
So we have 1 guy doing £200,then Richy gets fed up after £180 AS HE HAS SAID SO THATS UNSUSTAINABLE and this is them on their own.Put them together and the gross total falls so where £500 a day between 2 comes from i cannot fathom.
Anyway the answer to the original post about the employee is again very very simple.
The guy needs to be paid more and asked to do less with a quality control element added.. There is nothing difficult about that.
The idea of £500 was based around Richie's figures of £300 (x2 if he works with the guy) then knocking off £100 to ease the pressure a little.
Whatever target it set at the end of the day/week, I am suggesting a principle, not a hard and fast rule.
Yes it is simple window cleaning, and it doesn't get any simpler than the way I run my business. ;)
John
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And then get another guy alongside him and look to average £350 a day between them and you hoover around the rest,first cleans,getting customers back in sync etc.,a bit of cherry picking.
In fact if you CAN keep this bloke then a co-worker is the next step.Ditch the mentor if they are telling you any different and don`t be greedy.
Repeat 5 or 6 times over until you realise that all the hassle is not worth it and a nice compact well priced round done by yourself and a part time helper with a few tax free perks is a far better way to live ;D ;D ;D
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nameless drudge speaking sense. only come to this site when i get a cancellation. this post caught my eye. can't remember posting b4. Gonna regret posting this. So much i wanna ask. The main estion (no on the keyboard), for those who sussed there is no line of people waiting patiently in an orderly fashion? lets begin.
Why on earth post that a bloke earns u x amount a day? to become a window cleaner takes sweet FA. Please stop the nonsense, go on a plumbers forum, or a sparkies or a anything. People do not discuss these things. We are not in middle of recession, we just entering. 1.50 a litre of diesel? this forum is open. your worker probably losing work coz people (custies,chavs) will not tell u how much their credit card bill is each month? feed the kids, pay the council tax or lose the w/c? you are killing a trade. nobody will admit they are losing customers. Get off ur arse. Or learn a trade. x taxman does look, 350 a day off one worker, good luck guys. Know i gonna get stick for posting this, but come on, does the original poster own a window cleaning supply business. Make it an easter resolution, do not respond to the muppet uestions(form an orderly ue) x
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hi richy,
sorry to hear youre having problems again. staff can be really frustrating!!!
only you know the makeup of your rounds and only you know what's realistic or not.
it may well be best to make a clean start and sack him then work the rounds yourself, or with a new min wage helper. then at least you can sort them out and know exactly what is realistic or possible. you can also make sure the quality is there.
with the wage you re paying this guy though he would need to be superman to make him an asset to your business. doesnt sound like he is that though.
good luck. tricky decision.
R
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i would get in a second worker pronto ,to share the load cos if your main man quits you wont cope with the workload alone . find somebody he can laff with
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To be honest there is more work I'd be happy to let go if he went so I cud redu e workload
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To be honest there is more work I'd be happy to let go if he went so I cud redu e workload
I don't want to sound patronising but you've answered your own question about what you need to do?
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Guys, I'm going to lock this post, for tonight only; I'll open it again tomorrow.
Why?
Some of the posts go beyond what I'd call banter.
Now be nice to each other.
Thank you.
:D
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Andy, why reply? nobody else did. uite sure you will think about it over next few days. (don't forget to form an orderly line u ueen). Do urself a favour, don't reply!x
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nameless drudge speaking sense. only come to this site when i get a cancellation. this post caught my eye. can't remember posting b4. Gonna regret posting this. So much i wanna ask. The main estion (no on the keyboard), for those who sussed there is no line of people waiting patiently in an orderly fashion? lets begin.
Why on earth post that a bloke earns u x amount a day? to become a window cleaner takes sweet FA. Please stop the nonsense, go on a plumbers forum, or a sparkies or a anything. People do not discuss these things. We are not in middle of recession, we just entering. 1.50 a litre of diesel? this forum is open. your worker probably losing work coz people (custies,chavs) will not tell u how much their credit card bill is each month? feed the kids, pay the council tax or lose the w/c? you are killing a trade. nobody will admit they are losing customers. Get off ur arse. Or learn a trade. x taxman does look, 350 a day off one worker, good luck guys. Know i gonna get stick for posting this, but come on, does the original poster own a window cleaning supply business. Make it an easter resolution, do not respond to the muppet uestions(form an orderly ue) x
Maybe you should go back to school and learn about spelling and punctuation?
Don't you earn enough to buy a new keyboard? ;)
Andy with comments like that maybe you need to go back and learn some people skills, not everyone is good at written english, sadly comments like yours stop others from posting on here in fear of being ridiculed (probs spelt wrong) but being clever you should understand what I mean.
Now please go and stand in the corner and look at the wall. ;D
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you should be checking his work anyway! by plucking a handful of jobs out per week and driving to them and looking at the quality of the windows... if your not more fool you! a lot of customers dont complain either just cancel or go elsewhere or put up with it... either way its not right... you wont get recomondation from it or good words been passed on to friends and family.
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mixed over this, is 300 to much for a days. ??? like my self theres days i cant do any physical
work, but doesnt mean i aint working. re-calls/pricing/invoicing/research-new products etc etc etc, generally
keeping my finger on the pulse of this vast cleaning industry, doesnt mean i aint earning for the business.
had probs wi lads in the past like richy, F*KN AR*HOL*S, sum of which set themselves up and big them selves up on here, so ive being told.
got to go back to basics richy, show your face around, let customers no you care, promise unsatisfied ex customers YOU WILL do there cleaning from now on. personally £8 ph is good wages over 40 + hrs.
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gav lammy you wish you owned all of cheshire iv heard that by so many peole over the years lol
cheshire is all mine
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apart from the bit I do ;D