Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: GB Window Cleaning on October 24, 2011, 12:33:16 pm
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so today i was doing some paint removal for a new custy and ive scratched two lines about 12 inches and one about 6 inches in an old patio door glass >:(
after inspection i realised the glass is "toughened" my blade was rust free and clean
so what would you lot do
its one damn thing after another isnt it ::) ;D
oh well not the end of the world i suppose, any advice welcome!
GB
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go back after dark and put a brick through the glass, they'll never see the scratch then ::)
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go back after dark and put a brick through the glass, they'll never see the scratch then ::)
good idea ;D
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im a bit worried its gonna cost a furtune if they want it replacing though :-[
anyone any ideas how much?
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Tell them it was a accident and a risk you have to take when removing paint.offer to try and remove the scratches free of charge as a good will gesture.
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Tell them it was a accident and a risk you have to take when removing paint.offer to try and remove the scratches free of charge as a good will gesture.
how do you remove scratches kev?
thanks, george
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Tell them it was a accident and a risk you have to take when removing paint.offer to try and remove the scratches free of charge as a good will gesture.
how do you remove scratches kev?
thanks, george
Colgate toothpaste does the job m8.failing that t.cut.
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Tell them it was a accident and a risk you have to take when removing paint.offer to try and remove the scratches free of charge as a good will gesture.
how do you remove scratches kev?
thanks, george
Colgate toothpaste does the job m8.failing that t.cut.
oh right ok, thats good to know mate. thanks
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But practice on a spare piece of glass first (or even your own) before you make the situation any worse.
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But practice on a spare piece of glass first (or even your own) before you make the situation any worse.
yeah ok, good thinking
thankyou
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does anyone use celulose thinners for glass paint removal to avoid scratching?
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does anyone use celulose thinners for glass paint removal to avoid scratching?
your best to wet the glass and use a scraper!
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does anyone use celulose thinners for glass paint removal to avoid scratching?
your best to wet the glass and use a scraper!
ok
the glass was very well soaped up before i bladed it and the blade was very clean
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does anyone use celulose thinners for glass paint removal to avoid scratching?
your best to wet the glass and use a scraper!
ok
the glass was very well soaped up before i bladed it and the blade was very clean
never tried celloulose thinners m8!i do need some though pal for my bouncy castles!
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im gonna have to phone them tonight to let them know whats happened!
:-[ hope i dont end up having to fork out :(
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okay so i finally plucked up the courage and phoned the custy.
she was actually okay with it :o :o :o
i took kev@cleanerbrights advice really in the end and said
"hi hello i was unable to remove the paint from your patio window because its to old and to long ingrained and ive also scratched the glass. i didnt want to say that its scratched due to my inexperince and i shouldnt have used blades on toughened/tempered glass :-[ :-[ :-[
and i said i would do the next clean for free and try and remove the scratched. and she said "okay thankyou" ;D :o ;D
RESULT HEY ;D
so my plan is to toothpaste the scratch and use cellulose thinners to get the paint off the frame and glass then tell her ive got some better chemicals and done the paint removal in the end and hopefully i will gt the scratch out too! and she should be overjoyed
i know its a bit dishonest and i do feel bad, but i cant really afford to replace the glass without skinting myself and its a lesson learned and the patio door is very old too :-[
what do you guys recon then?
george
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Are you insured?
Bit late now I know, but well worth it if not
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okay so i finally plucked up the courage and phoned the custy.
she was actually okay with it :o :o :o
i took kev@cleanerbrights advice really in the end and said
"hi hello i was unable to remove the paint from your patio window because its to old and to long ingrained and ive also scratched the glass. i didnt want to say that its scratched due to my inexperince and i shouldnt have used blades on toughened/tempered glass :-[ :-[ :-[
and i said i would do the next clean for free and try and remove the scratched. and she said "okay thankyou" ;D :o ;D
RESULT HEY ;D
so my plan is to toothpaste the scratch and use cellulose thinners to get the paint off the frame and glass then tell her ive got some better chemicals and done the paint removal in the end and hopefully i will gt the scratch out too! and she should be overjoyed
i know its a bit dishonest and i do feel bad, but i cant really afford to replace the glass without skinting myself and its a lesson learned and the patio door is very old too :-[
what do you guys recon then?
george
Don't want to burst your bubble but there is no way in hell you are going to get scratches out of glass with toothpaste. I borrowed a kit that attached to my drill from a friend. It came with pads and two grades of powder (cerium oxide, not toothpaste) which I used to get the scratch out. It does work but took some doing. You might want to look on ebay for a kit. Item number 110762522216 is the kinda thing I mean.
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To be insured would be the best answer - if it's not deep then a glass polshing kit may work - but it's not going
to be a quick fix
Tell them it was a accident and a risk you have to take when removing paint.offer to try and remove the scratches free of charge as a good will gesture.
sorry - but what rubbish - if you failed to warn the customer of the possible damage and did not get them to sign a scratch
waiver it's entirely your fault regardless of the age of the door.
weather it's a freebee or not you have presented yourself as the 'professional' and should have done the job correctly
we all make mistakes and have to learn by them
Darran
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:-[ im very bad, but i will learn big from this! i promise it will never happen again!!!
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back street glaziers can soon knock up a new and fit it.
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i think from now on im not gonna blade anything other than normal (float) glass,
if i see a mark in the corner that says anything other than the brand im gonna use thinners to remove paint and not touch it with a blade?!?
what do you lot recon?
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Not that i have much experiene, but the last few ive done with paint on i just used warm water with plenty of Ungers sprayed on and used 000 wire wool and it came up a treat without scratches, have i just been lucky, and is toughened and tempered glass alway marked, and should you never use a blade on it.
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okay so i finally plucked up the courage and phoned the custy.
she was actually okay with it :o :o :o
i took kev@cleanerbrights advice really in the end and said
"hi hello i was unable to remove the paint from your patio window because its to old and to long ingrained and ive also scratched the glass. i didnt want to say that its scratched due to my inexperince and i shouldnt have used blades on toughened/tempered glass :-[ :-[ :-[
and i said i would do the next clean for free and try and remove the scratched. and she said "okay thankyou" ;D :o ;D
RESULT HEY ;D
so my plan is to toothpaste the scratch and use cellulose thinners to get the paint off the frame and glass then tell her ive got some better chemicals and done the paint removal in the end and hopefully i will gt the scratch out too! and she should be overjoyed
i know its a bit dishonest and i do feel bad, but i cant really afford to replace the glass without skinting myself and its a lesson learned and the patio door is very old too :-[
what do you guys recon then?
george
nice one m8!
try the colgate or tcut or cutting compound! m8 it works rubbing circular motion or you could get a small buffer/polisher,slightly wet it first,i used to have a car detailing company and used many a buffer on glass to get scratches and gauges out!
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i think from now on im not gonna blade anything other than normal (float) glass,
if i see a mark in the corner that says anything other than the brand im gonna use thinners to remove paint and not touch it with a blade?!?
what do you lot recon?
Toughened has the same surface as float, only difference is the process it has gone through to make it toughened. So if your going to scratch toughened glass with your scraper, you will do the same with float glass. Obviously you do not want to use a blade on externally coated glass like self cleaning ect. Also, you will only get very very light surface scratches out by polishing with Toothpaste or T Cut. Ive used Brasso for light scrathes before , but if you can get a fingernail in the scratch, you will have to use something like Cerium Oxide with a buffing wheel. But, depending on how deep they are they can take anything from 45 mins upwards to polish out, and you would really need to know what you are doing, or practise on some old glass before doing it for a customer. Sometimes it can be more cost effective to replace the sealed unit than mess about with polishing if its really bad.
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Head over to www.detailingworld.co.uk and ask for some help there. There are quite a few glass guys on there and it might be possible to polish out, if you're looking at paying for a new one I'd certainly call a glass man in first.
A new Patio door unit installed will not come cheap I'm sorry to say :(
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i think from now on im not gonna blade anything other than normal (float) glass,
if i see a mark in the corner that says anything other than the brand im gonna use thinners to remove paint and not touch it with a blade?!?
what do you lot recon?
Toughened has the same surface as float, only difference is the process it has gone through to make it toughened. So if your going to scratch toughened glass with your scraper, you will do the same with float glass. Obviously you do not want to use a blade on externally coated glass like self cleaning ect. Also, you will only get very very light surface scratches out by polishing with Toothpaste or T Cut. Ive used Brasso for light scrathes before , but if you can get a fingernail in the scratch, you will have to use something like Cerium Oxide with a buffing wheel. But, depending on how deep they are they can take anything from 45 mins upwards to polish out, and you would really need to know what you are doing, or practise on some old glass before doing it for a customer. Sometimes it can be more cost effective to replace the sealed unit than mess about with polishing if its really bad.
i thought toughened was the same as float too, but ive heard that its more prone to scratching than float! how can this be?
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ALL glass doors by law should be toughened glass.
Even normal glass will scratch easily at times though, fabricating debris etc mean you can never guarantee that you won't damage so always get a waiver signed.
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ALL glass doors by law should be toughened glass.
Even normal glass will scratch easily at times though, fabricating debris etc mean you can never guarantee that you won't damage so always get a waiver signed.
thanks mate thats sound advice i will follow in future