[GB Window Cleaning]

so today i was doing some paint removal for a new custy and ive scratched two lines about 12 inches and one about 6 inches in an old patio door glass 

after inspection i realised the glass is "toughened" my blade was rust free and clean
so what would you lot do
 its one damn thing after another isnt it  :

oh well not the end of the world i suppose, any advice welcome!

GB

[Grant C]

go back after dark and put a brick through the glass, they'll never see the scratch then  :

[GB Window Cleaning]

go back after dark and put a brick through the glass, they'll never see the scratch then  :

good idea 

[GB Window Cleaning]

im a bit worried its gonna cost a furtune if they want it replacing though 
anyone any ideas how much?

[windiewasher]

Tell them it was a accident and a risk you have to take when removing paint.offer to   try and remove the scratches free of charge as a good will gesture.

[GB Window Cleaning]

Tell them it was a accident and a risk you have to take when removing paint.offer to   try and remove the scratches free of charge as a good will gesture.

how do you remove scratches kev?

thanks, george

[windiewasher]

Tell them it was a accident and a risk you have to take when removing paint.offer to   try and remove the scratches free of charge as a good will gesture.

how do you remove scratches kev?

thanks, george

Colgate toothpaste does the job m8.failing that t.cut.

[GB Window Cleaning]

Tell them it was a accident and a risk you have to take when removing paint.offer to   try and remove the scratches free of charge as a good will gesture.

how do you remove scratches kev?

thanks, george

Colgate toothpaste does the job m8.failing that t.cut.

oh right ok, thats good to know mate. thanks

[Neil Williams]

But practice on a spare piece of glass first (or even your own) before you make the situation any worse.

[GB Window Cleaning]

But practice on a spare piece of glass first (or even your own) before you make the situation any worse.

yeah ok, good thinking

thankyou

[GB Window Cleaning]

does anyone use celulose thinners for glass paint removal to avoid scratching?

[windiewasher]

does anyone use celulose thinners for glass paint removal to avoid scratching?

your best to wet the glass and use a scraper!

[GB Window Cleaning]

does anyone use celulose thinners for glass paint removal to avoid scratching?

your best to wet the glass and use a scraper!

ok

the glass was very well soaped up before i bladed it and the blade was very clean

[windiewasher]

does anyone use celulose thinners for glass paint removal to avoid scratching?

your best to wet the glass and use a scraper!

ok

the glass was very well soaped up before i bladed it and the blade was very clean

never tried celloulose thinners  m8!i do need some though pal for my bouncy castles!

[GB Window Cleaning]

im gonna have to phone them tonight to let them know whats happened!

  hope i dont end up having to fork out 

[GB Window Cleaning]

okay so i finally plucked up the courage and phoned the custy.

she was actually okay with it  

i took kev@cleanerbrights advice really in the end and said

"hi hello i was unable to remove the paint from your patio window because its to old and to long ingrained and ive also scratched the glass. i didnt want to say that its scratched due to my inexperince and i shouldnt have used blades on toughened/tempered glass  

and i said i would do the next clean for free and try and remove the scratched. and she said "okay thankyou"  

RESULT HEY  

so my plan is to toothpaste the scratch and use cellulose thinners to get the paint off the frame and glass then tell her ive got some better chemicals and done the paint removal in the end and hopefully i will gt the scratch out too! and she should be overjoyed

i know its a bit dishonest and i do feel bad, but i cant really afford to replace the glass without skinting myself and its a lesson learned and the patio door is very old too  

what do you guys recon then?

george

[Pure Glass]

Are you insured?

Bit late now I know, but well worth it if not

[davids3511]

okay so i finally plucked up the courage and phoned the custy.

she was actually okay with it  

i took kev@cleanerbrights advice really in the end and said

"hi hello i was unable to remove the paint from your patio window because its to old and to long ingrained and ive also scratched the glass. i didnt want to say that its scratched due to my inexperince and i shouldnt have used blades on toughened/tempered glass  

and i said i would do the next clean for free and try and remove the scratched. and she said "okay thankyou"  

RESULT HEY  

so my plan is to toothpaste the scratch and use cellulose thinners to get the paint off the frame and glass then tell her ive got some better chemicals and done the paint removal in the end and hopefully i will gt the scratch out too! and she should be overjoyed

i know its a bit dishonest and i do feel bad, but i cant really afford to replace the glass without skinting myself and its a lesson learned and the patio door is very old too  

what do you guys recon then?

george

Don't want to burst your bubble but there is no way in hell you are going to get scratches out of glass with toothpaste. I borrowed a kit that attached to my drill from a friend. It came with pads and two grades of powder (cerium oxide, not toothpaste) which I used to get the scratch out. It does work but took some doing. You might want to look on ebay for a kit. Item number 110762522216 is the kinda thing I mean.

[Smudger]

To be insured would be the best answer - if it's not deep then a glass polshing kit may work - but it's not going
to be a quick fix

Tell them it was a accident and a risk you have to take when removing paint.offer to   try and remove the scratches free of charge as a good will gesture.

sorry - but what rubbish - if you failed to warn the customer of the possible damage and did not get them to sign a scratch
waiver it's entirely your fault regardless of the age of the door.
weather it's a freebee or not you have presented yourself as the 'professional' and should have done the job correctly
we all make mistakes and have to learn by them

Darran

[GB Window Cleaning]

  im very bad, but i will learn big from this! i promise it will never happen again!!!