Quote from: AuRavelling79 on Yesterday at 09:12:38 am

A little addition into the emotional bank account that good franchisors and employers donate.

I suspect I may have posted about this before as it's core to everything we do.

We don't really care a great deal about our end-customers directly. Our entire focus, everything we ever do, every decision we make  is based on keeping our franchisees happy. They look after the end-customers, we look after them.

I've bored on about this before but above my desk is a sign I paid to have engraved: "Always do what is in the best interests of the franchisees"

I'd dread taking our business to Dragon's Den. I'd have trouble telling them turnover, return on capital employed, etc. I'd just keep replying "You misunderstand, we just keep the franchisees happy. I don't care about the financials. We do OK and everyone's content."

Sorry for the quasi-religious rant.

Vin

Brilliant. Wish a few more, not necessarily window cleaning, ran their business like you do.👍

Haven’t got time for that poop

got some more questions.

does everyone generally use a hose reel? are these attached to the machine, on a trolley? or just placed on the ground near your machine?

what do you do if you don't have access to the rear garden from the outside? e.g. a midterrace property. do you run all your hoses through the house? or do you lob it over the roof perhaps

wow - you really are THE man !

Just loving your experience of life

 

Once did a gutter clear on a bungalow in the middle of a dry summer. Used the vac and it was a nightmare, dust everywhere. Ended up just using the ladder and it was quicker and far easier. Today I cleared one with grass growing out of the full length of back gutter. The customers were saying that it will be hard with all the grass in it. I told them it will be fairly easy because its been so hot it will have shrunk. The moment I got hold of a big clump the whole lot nearly came out. They were pretty upset that I made it look so easy because nothing was holding the roots in place and it was dry as a bone. I reckon it would have took me three times longer with the vac.