Very true NWH.
I rarely do enquiries from my website, my answer phone message states a regular monthly service.
I never answer my phone unless its a contact already in my phone.
Voicemail is nearly always a messer I.e "I need my windows cleaned soon as I'm getting married and will probably have a regular service in the future" 😁
If the customer is local and sounds 50+ I'll give em a ring!
Walk ups are very rarely done there and then I tell em" back next month, there maybe a chance I can slot you in next week. Here's my card, text me later today and I'll be in touch."
I give them a quote example 1st clean 50-100% extra.
£20 job is £30-£40 1st clean.
Alot don't bother getting in touch.
I don't need anymore work but always happy to have a good customer aboard.
Have the odd customer move, die, or rarely they become a messer 😖
Unfortunately there's no way to 100% protect against messers, just bump up the first clean price not too much but cover your ar5e as much as you can.
By fitting new cleans in when suits me and only taking on work near my existing round helps take the sting out of one offs.
I can't be bothered asking walk ups if its regular, voicemail's I get time to ponder if it's wort it.
All good fun😁