[JandS]

Derek

I've just been to hang a rat

John

[Mark_Jubb]

Only not got the money for 3 jobs in last 7 years, and they were all tenents.
Didn't know the 1st one was even a rental, until the cheque came back and the house was empty 
2nd one was a regular customer, cleaned his last 3 rentals, always paid up no problem, until house no 4, at least that was the smallest one.
3rd one, single parent, on benefits, small job, went to get cash whilst I did clean, suprise, suprise, no cash available, did make a couple of payments over the next few weeks, but never did get all the money 
But we live & learn, usually, says he, having been caught 3 times

[murky]

Terry and Joe,

It was me that originally suggested Thomas Higgins, they are brill and will guide you through it.

Terry, stop @rsing around and just get the letter sent in, it costs a few quid and shows you have reached the end of your tether.

Go through the motions and then threaten the director with a CCJ, that will do it.

Good luck,

Murky

[Joe H]

Murky
Is that what the first letter does basically. Outline action that could lead to a CCJ - sounds good if it is.

[terrymaloy]

imagine going into tesco's and at the door they say "hand over your credit/debit card then go do your shopping". or at a garage for a service, "park over there now that'll be £200 quid and we'll ring you when its finished"

i would never ask for payment up front unless i really smelt a rat, and so far ive never "smelt" (is that a word?) one.

Its common practice in the US to pull up at  petrol stations...PAY FIRST...then fill you're car up.
Makes sense when you think about it...stops toerags driving off without paying 

[murky]

Joe,

Just had a look at their website, its all there, costs etc etc. They do like to do it all by computer and or fax for the actual Invoice but they are contactable by phone and you get a case handler by name.

As in a previous post on this subject just make sure that your terms and conditions state that all debt recovery costs are bourne by the client, other wise you will have to pay your own costs or again chase them for the costs, which is more agro.

Good luck.

Murky

[Hilton]

James your at it again;

I have not said a 'blanket attitude' or 'whole population' , and you can not find where I come even close to suggesting that.You really must read the posts correctly if you are going to respond with such aggression.

I am amazed that many of you do not have systems in place for bad debt, quite shocking actually.

Whats funny looking through the threads is that all of you that say you do not take payment up front all say you would if you suspected something was wrong , got a bad feeling or smelt a rat, so the same as me then, except we act on it. :

It has nothing to do with repeat business or happy customers, we have them by the shed load its all about taking care of your bottom line.

When confronted with examples on here before your very eyes of cleaners being ripped off some of you think the post is a waste of ink.  . I don't care if you have been in business 40 years and not had a bad moment others would have and for that reason alone the post is relevant.

[james roffey]

Like many other guys on here i have the 100% guarantee or your money back, if your not completely satisfied dont pay me a penny.

It amazes me that i still get people say to me "so how many times you been ripped off"  but its the same principle at work, as asking for payment before doing the work

The work i gain outweighs the money, as yet i have never lost!

Yes one day i may happen but i think its a sound business ethic nonetheless.