[Martin ccs]

anyone from gloucester have a problem with another certain wc company - rather not name n shame them on here.

im finding lots of new customers phone me and saying my wc hasnt been for 5 months or wc has been missing windows so i cancelled and would like u to do it.

so no probs - then the un named company turn up after being cancelled and do them inbetween my cleans.

customers keep cancelling them and they just keep coming! getting annoying as every time we turn up, i have to spend 5 mins explaining that im not the old dodgy wc.

[Ken]

Name and shame, name and shame!

I do some work in Gloucester, but haven't had this problem yet, would like to know who to watch out for!

[Mike_G]

What do they tell the customer when they turn up after missing 5 months? I know we had some bad weather but 5 months worth, I dont think so........I would carry on with them if I were you its upto your customers to boot the old window cleaner out.

[Martin ccs]

Name and shame, name and shame!

I do some work in Gloucester, but haven't had this problem yet, would like to know who to watch out for!

dont think its right to do that on a forum - i will say the bloke who runs the company is an idiot!
was thinking of ringing him cuz its bad business to keep turning up when the customer has cancelled months n months ago!
had one of his old customer the other month - the had moved into a v big bungalow and they just did the windows as they cleaned the windows for prev home owner.
she told them i dont want u to clean my windows - they came for the next 5 months, broke the gate and damaged the con roof. missed windows the lot...
the service was so bad the customer decided to never have a wc again.
but the windows got so bad the woman rang me up to clean the windows, said can u come before my husband gets home as he will go mad if he sees a wc at our house.
been doing it now for 4 months and i have restored their confidence in wc.

[Martin ccs]

What do they tell the customer when they turn up after missing 5 months? I know we had some bad weather but 5 months worth, I dont think so........I would carry on with them if I were you its upto your customers to boot the old window cleaner out.

i think if the customers in they come out and say stop! u havent been for months n months - but they come back, time n time again!
if the customers out they do it and leave a card.
i get about 10 a month from their bad service, so thats good but a pain when the old wc turns up and it confuses the elderly customers.
the bloke that runs the company is an idiot - just drives round and makes the staff do all the work - whilst he just sits in the van with his paper. they always miss windows and charge for a whole clean and just do the front.

[Mike_G]

Do you know if the guy uses this forum Martin?

[Martin ccs]

Do you know if the guy uses this forum Martin?

not sure to be honest but do think its right to name n shame.

was kind of hoping that other wc companies may have the same prob and know the company i was on about.

was thinking of ringing him or getting others together from here to sort this.

[Mike_G]

Chances are he wont listen. If I were you I would just carry on as you are. Why try to reason with the guy when you are reaping the benefits of his or his employees shoddy workmanship.

[Roy Harding]

The Company are they G---- Clean ?

Roy

[Martin ccs]

The Company are they G---- Clean ?

Roy

no mate it not.

anyone who is trading in glos would know who i mean if i say the company starts with K.

seems no one on here has a prob with them or not yet anyway - but i seem to be getting all his old customers so maybe its just my luck hey.

[The Jester of Wibbly]

just name them, and give them a chance to respond

[Mike_G]

What have you decided to do then Martin?

[johnny_h]

do they still pay them? if i cancelled  a service and they kept coming i would refuse to pay them

[Martin ccs]

do they still pay them? if i cancelled  a service and they kept coming i would refuse to pay them

finding some just pay up and then tell me when i phone or turn up not to do them this month.

think some pay cuz they feel the pressure to do so. - thats the impression i get from customers anyway

been busy so havent really acted on it yet.

[AuRavelling79]

How about a making up an A5 card and ask the custy to stick it on their front door. Or on a placard in the front garden!    It might say:-

To Scabby Gloster Carrotcrunching Window Smearers (or put their real name )

I have informed your owner (Mr. Michael Mouse) that I have cancelled my window cleaning agreement with him and his bunch of monkeys company.

If you do trespass upon my property to clean my windows despite my informing you not to then you will not be paid. If you attempt to collect money and become intimidating about it when I tell you to leave then I will inform the police that you are demanding money with menaces.

Yours sincerely



Mrs. Lady
Custy

Or if your custy is elderly then type up the following kind of letter for her to sign and post.

Dear Scabby Gloster etc,

Re Cancelling of Window Cleaning at 25 Cromwell St.

My sons are church going antique lead-roofing recyclers who enjoy travelling the country in their lovely shiney mobile homes and flatbed trucks and when in this area they call to see me for a cuppa and a chat on the way to the scrapyard to sell their latest acquisitions of lead roofing.

If you like I can send them round to your gaff so that they can explain in person that your services are no longer required. They may ask you to join in a friendly game of baseball to ensure you get the message.

Yours truly,



F West (Mrs.)

[bumper]

ok so i got caught missing the odd few windows and having a pee in the grid and nicking the odd Garden Ornaments and flowers i thought that was all widow cleaners do

[Gordon Saunders]

Seems we have some dodgy window cleaners here in Gloucester then. I Know exactly who you mean they clean a few houses near me i got chatting to a couple of guys who work for this company and they didnt seem to give a damn about their standards as they were on very poor money , didnt have a nice word to say about the boss either who just gave them a list of jobs at beginning of the day and came back when they were done.
 Have not had any problems with them personally as all my work is out in the Cotswolds (stroud valleys).
 G
 

[Moderator David@stives]

Bumper

You give window cleaners a bad name. but you do make me laugh, keep them coming

[elite mike]

i know who they are








but ime not telling, go on martin you know you want to

[WCE]

K**** & *****    They are Cowboys LOL!!!!