[Jack Wallace]

I have just been checking the bank account which customers pay into via online banking. On my invoice in big BOLD red letters its clearly states, please use your address as a reference, yet still I get people use it and either put no reference or put something stupid like "susan"
The other night I got 2 separate envelopes through my front door with cash in (£25 in total) with no address, name or anything. How the hell do these people think I am meant to know who put in through my door. Telepathy??

Muppets!!!! 

[stephen s]

sounds like you need to communicate with your customers as judging by this post there is a lack of it.

try to make it your business to know all the names of your customers,  its not hard.


I call each and every customer the night before,  resulting in NO COLLECTING as payment is always left in a convenient place if customer is going out  because they know I'm coming.

a little communication goes a long way

of course you will always get one or two who forget but thats just human nature,   and defo no need to come on here slagging them off.

my customers are my business so they are all very important to me so comming on here calling them muppets is a big NO NO for me.



Monday morning eh, start of a new week and already so called w/cs moaning about customers


VERY SAD

[Sapphire Window Cleaning]

I have just been checking the bank account which customers pay into via online banking. On my invoice in big BOLD red letters its clearly states, please use your address as a reference, yet still I get people use it and either put no reference or put something stupid like "susan"
The other night I got 2 separate envelopes through my front door with cash in (£25 in total) with no address, name or anything. How the hell do these people think I am meant to know who put in through my door. Telepathy??

Muppets!!!! 

We give our customers a SAE and write their reference number on the back.


Matt

[daz1977]

might be a pain, but give them an invoice slip to post back with the money,  that way u know whos payed, and put in it  no invoice will be classed as not paid

[stephen s]

might be a pain, but give them an invoice slip to post back with the money,  that way u know whos payed, and put in it  no invoice will be classed as not paid

naaa     why should a customer post a slip out after every clean ??      it don't make sense

[Jack Wallace]

Ha ha yeh Monday morning blues I guess!  
Stephen s I understand what you say but the last thing I want to do is spend all night on the phone, we get through hundreds of jobs each week, it would take me hours, 
I have great communication thanks. I do know almost all of my customer’s names but if they don’t bother putting ANY reference its impossible to know who sent it.
When my business was small it was easy to manage, any phoning  each night would have been easy as you obviously find. but as your business grows you have to find ways to streamline it to make it efficient. Spending all night on the phone is not efficient.
Each customer gets an invoice which they send back completed with their details or they pay online. Simple and very efficient. Unfortunately the odd muppet forgets.  It may give me a headache but it always sorts itself out.
And as for “so called w/cs moaning about customers”
This is a forum for freedom of speech, you may be unhappy with people airing their frustration on here but they are entitled to do so.
If you don’t like it go phone up all your customers or something. You don’t have to read it SO STOP MOANING ABOUT IT!!!! ;-)

[Clive McDonald]

Hi Jack
i get this too, so i can't claim to be able to sort the problem out.

But it may benefit you to go a bit deeper and do things better.

What you say about systems and being efficient is very true and this 'invoice' of yours is one of the few point of contact you have with the customer.

[formb]

Get some standing order forms made up, give them to your customer to fill in then post to the bank. That way you specify what their ref is.

[Ian Lancaster]

You have to see things from the customer's point of view.

They know you sit on your a**e all month, waiting till it's time to clean their windows again, so how could you possibly not know who the payment is from?  After all, they're your only customer, aren't they? :

[paul rulton]

they will soon letl u when u put on the tickets through the door sayin that they owe 4 2cleans

[tompoole]

yes its fun isn't it , I think most peple think windowcleaners are just sat around doing nothing most of the time, the best one is when someone calls and expects you to come round in 10 minutes to clean a 5 bed house inside and out, when you say it will be next week or next month they act as if youre a lazy low life.
Customers dont you just love em

[A & J Owen Window Cleaning]

yeh they am probably sharing 1 brain mate

[david watts]

got payment the other week;£38 50 p no job i do for 50 p
no address or owt else.
also got payed at xmas for a job last march :

[wizard]

Jack I see were you are coming from a ref no is normal in all business for payments and there own address. You are rite they are moppets. If it was rent or council tax  it would be none payment . Don’t listen to the laid back chaps when they have a problem we all need to listen. To empathise is not skin of any ones nose.

[tacky]

i do my custies for free .that way i have no prob collecting .                    then i wake up in a cold sweat

[stephen s]

Ha ha yeh Monday morning blues I guess!  
Stephen s I understand what you say but the last thing I want to do is spend all night on the phone, we get through hundreds of jobs each week, it would take me hours, 
I have great communication thanks. I do know almost all of my customer’s names but if they don’t bother putting ANY reference its impossible to know who sent it.
When my business was small it was easy to manage, any phoning  each night would have been easy as you obviously find. but as your business grows you have to find ways to streamline it to make it efficient. Spending all night on the phone is not efficient.
Each customer gets an invoice which they send back completed with their details or they pay online. Simple and very efficient. Unfortunately the odd muppet forgets.  It may give me a headache but it always sorts itself out.
And as for “so called w/cs moaning about customers”
This is a forum for freedom of speech, you may be unhappy with people airing their frustration on here but they are entitled to do so.
If you don’t like it go phone up all your customers or something. You don’t have to read it SO STOP MOANING ABOUT IT!!!! ;-)

so what your saying is Jacky boy that the people who pay your wages deserve to get slagged off on a forum full of strangers ?     wonder what your customers thought about you if they found you were slagging them off ?

maybe its the way you conduct your business  but I would never slag my customers off to anyone on here beacuse thast to me is spineless as if you cant say it their face then then why say it to comp-lete strangers in their absence ?

as for the communication you say your good at  then why not put it to proper use and communicate with the people who pay your wages

as for cant be botheredf to call everyone up each night cos your busy  ha ha ha a belter    you have time to come on here and slag your customers off so surely you have time to send a group text.


you see Jacky baby my main gripe is w/c who moan moan moan on here about their very own customers  just like yo9u did this morning,  just to start the week off.


were you and sqeaky clean seperated at birth ?    

[prestige cleaners]

Ha ha yeh Monday morning blues I guess!  
Stephen s I understand what you say but the last thing I want to do is spend all night on the phone, we get through hundreds of jobs each week, it would take me hours, 
I have great communication thanks. I do know almost all of my customer’s names but if they don’t bother putting ANY reference its impossible to know who sent it.
When my business was small it was easy to manage, any phoning  each night would have been easy as you obviously find. but as your business grows you have to find ways to streamline it to make it efficient. Spending all night on the phone is not efficient.
Each customer gets an invoice which they send back completed with their details or they pay online. Simple and very efficient. Unfortunately the odd muppet forgets.  It may give me a headache but it always sorts itself out.
And as for “so called w/cs moaning about customers”
This is a forum for freedom of speech, you may be unhappy with people airing their frustration on here but they are entitled to do so.
If you don’t like it go phone up all your customers or something. You don’t have to read it SO STOP MOANING ABOUT IT!!!! ;-)

so what your saying is Jacky boy that the people who pay your wages deserve to get slagged off on a forum full of strangers ?     wonder what your customers thought about you if they found you were slagging them off ?

maybe its the way you conduct your business  but I would never slag my customers off to anyone on here beacuse thast to me is spineless as if you cant say it their face then then why say it to comp-lete strangers in their absence ?

as for the communication you say your good at  then why not put it to proper use and communicate with the people who pay your wages

as for cant be botheredf to call everyone up each night cos your busy  ha ha ha a belter    you have time to come on here and slag your customers off so surely you have time to send a group text.


you see Jacky baby my main gripe is w/c who moan moan moan on here about their very own customers  just like yo9u did this morning,  just to start the week off.


were you and sqeaky clean seperated at birth ?    

ignore this moron jack, (patronising jumped up twerp) im like you mate, i only ring when absolutely necessary. ive never had an unknown envelope turn up, but i leave a sae and write the custs name and address on the back, that might help in the future.

also that is what this forum is for, to air your views, i dont think calling a cust a muppet is that bad, you didnt name them.

[AuRavelling79]

I wish I was as "professional" as stephen s! (SS)

Then I could go through this rigmarole from time to time:

Custy (upon receiving SS's text informing them of his impending arrival) sends back text: "Leave it this time please, rain is forecast"

SS: Ok that's fine!

Or this exchange:

SS: I hope you don't mind my mentioning it but the £8.50 wasn't under the plant pot.

Custy: Well I put it there - my young son saw me do it as we left this morning.

SS: Well it wasn't there at 3.47 this afternoon because my Ikonic Tymotherm System would have logged it straight to my accounts if I had collected it.

Custy: You calling me a liar?
Custy's son: Ymmmmph! Chmmmph, Flmmmph! (Translated as : Yeh! Wotchit mate - but can't be heard because he is eating £8.50's worth of sweets)

SS: Errr no - the custy is always King in my book!

You really are in danger of becoming a sanctimonious prig stephen s!

[richywilts]

I have just been checking the bank account which customers pay into via online banking. On my invoice in big BOLD red letters its clearly states, please use your address as a reference, yet still I get people use it and either put no reference or put something stupid like "susan"
The other night I got 2 separate envelopes through my front door with cash in (£25 in total) with no address, name or anything. How the hell do these people think I am meant to know who put in through my door. Telepathy??

Muppets!!!! 

We give our customers a SAE and write their reference number on the back.


Matt

good idea that matt il do that myself from now on

[wizard]

Stephen SS: Wally is slaging of his costy of he has not mentioned any one by name. Better then you trying to slag off window cleaners to there face on here.Pull the lemon out and put your sword away.Also please go to spec saver and have test,Read his first post properly your like a dog with bone, never let go do you!