Sorry to say guys but blaming Yorkys email is a joke! Theres nothing wrong with hotmail accounts at all, they are free! so what!
So are yahoo and gmail accounts! etc etc Hotmail are huge, i think the biggest supplair of email accounts so you are bound to get alot of them.
That reply by "The Big Clean" was totaly and utterly terrible! He could of aleast said, "Hi Mark, give me your telephone number and we can discuss it better on the phone." easy.
For a company that sells niche products to a smallish industry like carpet cleaning he really has no brain if that is his customer service attitude.
Tony