[Doctor Carpet (Ret'd)]

Maybe  go over it with a buffer and pads wayne.

As paul says above bet she has had a go with vanish etc they always say no when you ask them

Yep that's what I thought when I first read the post.

Clinton's probably got a good way round what may be a problem of the client's own making.

Doc

[wayne zabel]

Problem is that as a newbie I dont have a buffer machine only HWE,can these be hired?

[Jim_77]

Wayne, as said above she's naffed her own rugs up, chucking all that other stuff on it. 

The words "had a go at it" from a customer should set off alarm bells!

Your cleaning wasn't "patchy" was it?  Unless you applied your pre-spray by pouring it from a cup..... or spraying it from a can?

Leave her with her problem that she's created, it's not yours!

If she's very unhappy just refund her money and use it as an experience to learn how not to end up taking on duff jobs in the future


(alternative answer: saturate and power wash but wouldn't recommend practising on an already angry customer's rug)

[Dave_Lee]

Failing all that has already been suggested, could it simply be the pile. Is it a loop pile like a Berber. Sometimes these can look patchy on drying if areas of pile are more raised than others.
Dave.