[Pristine Clean]

hi guys,

We are slowly making small changes to our T&Cs.

Which we are getting drawn up professionally. I was wondering what length you tie the customer into a cleaning contract. (Commercial Office cleaning) not residential.

At present we dont tie anyone in we just have a rolling contract. 30 days cancilation. But wondered if it is any better to tie in for 12 months, 2 years and so on etc.

We have rolling contract as we thought it would appeal more to clients. We have had a great success with it and have kept over 97% of our customers for many years.

cheers

Dave

[Pj]

In most cases I think 3 months is reasonable these days.  You and the client need at least that, to be fair.

Wherever you can tie in 12 months if poss.

[Colin Stokes]

Would totally agree - our T&C's are exactly the same - rolling with 30 days notice.
I think its almost pointless to try and contractually have an extended notice period as if a client has decided for whatever reason its time for a change then you may as well move on and stop them coming up with spurious reasons for canceling wasting your time and money.

[Pristine Clean]

Thanks for the replies lads.

Much appreciated.

Looks like we may just keep the rollong contract.

Dave

[cml]

Hi Dave,

Each cleaning contract varies. 

Rolling is fine and appeals to a lot of clients.  Try negotiationing  contracts with fixed rolling periods if currently using a monthly rolling period. 

[gordonswindows]

Hi Dave

Our latest one is a three year deal with a further year option

Cancellation is 3 mnths both parties

Cheers

Gordon

[Steve Lowe]

If you are planning on building a value to your business you will need each contract to be on a 12 months minimum.
Otherwise should you want to sell it would be worth zero.
At least that is what i have always been told 

Steve