can you try some one elses reel on it
do you have a turn off valve on pole, if you do, try using this instead of disconnecting the battery, as this might keep the pressure up on the hose and reel
try fully extending your reel and turnng the pump on as if you was working and see if there is any kinks near end, as this might be the reason, it is struggling until you realise the air when you take it off
i use to be a plumber and usually for bad pressure it is usually a blockage or air blockage,
can you try a different pump u might have a faulty pressure switch