[David Kent @ KentKleen]

Hi , its great that you are trying something new in the options department for customers!! great! I have been self employed for quite a while now and have tryed my hand at all sorts from shops to car transporting! What I have learned (the hard way) is the value of regular repeat guaranteed custom!! I have trad window cleaned in the past and wish I had stuck with the windows years ago. The reason!!! Regular repeat custom!! No going out everyday looking for new custom! no leafleting every week!!  No waiting for the phone to ring!!
I have been wfp for 6 weeks now. From scratch I have built up 108 monthly customers, no 6,8,12,16 weekers just 4 weekers. I know where i am and how many more I need to give me a regular guaranteed income!!
Each to there own tho!!
150 2 week cleans = all i would of needed
300 4 week cleans = is what i am going to get
400,500,600 8week cleans is what i personally dont want!
good luck in banashing the doleys!! What will happen when they call on your 8 weekers and clean them for 25% of the price. You might find they turn into 16 weekers or 32 weekers.
Like i say I am not knocking you. Good luck!
Regards
Dave   

[james44]

Leeo9

the doleies do that now with your 4 weekly it makes no difference if it is 4/8/12 weekly they will still try and undercut you no it wont stop them but it will give them less to target if we take these customers instead!

[james44]

kentclean it does not make any difference about the number of customers 300 8weekly is the  same as 300 4weekly just better payed ones!

The customer numbers are the same its just cleaning cycle that is different

[David Kent @ KentKleen]

regular monthly contact with your customers is surely better for your customer retention??

[james44]

regular monthly contact with your customers is surely better for your customer retention??

not always as you get the odd one who will comment,you back already! thats when you start to think do they want a 4weekly clean every window cleaner i know tells you the same thing and just to add i get on very well with all my customers 4/8/12 weekly i am local so are always seeing them around and always stop for a chat, some i even pop by there house for coffee its this rapport that has stood me in good stead with my customers!

[David Kent @ KentKleen]

like i said each to there own!!
I have had a few of my new customers drop down to every 3 weeks and even 1 who wants every 2 , they have given excellent feed back after the first clean and want there windows to look that perfect all the time. horses for courses i suppose!
happy cleaning James

[lee09]

Good on you James.
It seems you've got it all figured out.
Best of luck.
Lee

[james44]

It seems you've got it all figured out

hopefully lee09

In an earlier post someone asked how i will promote my website!

Well been incontact with someone i know at my local rag and have are setting up a free promotional picture advert,
which will have a pic of me and 4 customers a 4/8/12 weekly and a dial-a-clean customer who will all give their views on my new options service,
there will be a link to my website for the dial-a-clean customers to book and pay online,

now it is not a new business just a new concept

The motto will be Options because everybody is different!

[dai]

James James, Are you in business or what? Why would you need to get the other cleaners on board. Get in first, if the other cleaners want to compete they will have to change, but leave that to them.
Would ASDA consult TESCO in a smart marketing move that was going to give them an advantage?

[james44]

dai,

 They know what i intend to do i did not tell them about the promotional advert,

I have a head start on them already i set up the meeting so as they cant say i didn`t  tell them of my intentions how they promote it is up to them i already knew what i was going to do!

[dai]

dai,

 They know what i intend to do i did not tell them about the promotional advert,

I have a head start on them already i set up the meeting so as they cant say i didn`t  tell them of my intentions how they promote it is up to them i already knew what i was going to do!

After reading your other thread and assuming you and the other guys are JW's,
I can understand why you don't want to rock the boat.

[james44]

me a jw   noooooooooooooooooooooo

[Gav Camm lammy 283]

no god squad ere

[james44]

From your posting on another post dazmond

i do think that 2 monthly cleans will become the regular frequency due to wfp leaving the windows cleaner for longer!! Roll Eyes

so are you now seeing what i see

[dazmond]

its still an agreed frequency james though isnt it and not "one offs"

most of mine(about 90%) are every 4/5 weeks and my custys are fine with that.a few stand alone 6 weeklies and the rest 8 weekly.

i have done the odd "one offs" if asked but charge double at the least from my normal regular price.

regards

dazmond

some windys round here still try and clean fortnightly for pennies as they havent much work so most new custys are fine with 4/5 weekly!and so am i!!

[james44]

Quote
i do think that 2 monthly cleans will become the regular frequency due to wfp leaving the windows cleaner for longer!! Roll Eyes


Admit it dazmond you are seeing what i see  you have already quoted the above 8 weekly will become the norm  

i am not just doing one off`s its 4/8/12 weekly cleans one off!s are an add on the one off!s were the target to convert them into 4/8/12 weeklys

[james44]

Actualcleaning i thought i would post here rather than go of topic on the other post

how you getting on with the dial-a-clean service mate?

it`s been going well have had a few weeks of lately health issues ok now!

We are changing our whole image it`s going to look fantastic!

[actualcleaning]

Goog for you mate...i like the idea and hope you are succesful with it....
 

[james44]

 WE DON`T DO WINDOWS WE DO FRAMES AS WELL

(remember the carlsberg ads)


this is our new motto which we think is quite fitting for wfp

what do you lads think!

[Window Washers]

WE DON`T DO WINDOWS WE DO FRAMES AS WELL

(remember the carlsberg ads)


this is our new motto which we think is quite fitting for wfp

what do you lads think!

Does not sound right, maybe use we don't just do windows we dont frames as well