[Martin ccs]

what a joke!

ordered equipment on friday for a mon/tues del - was told no probs!

its now wednesday and i have just had less than half of my delivery sent!

told the final cost on the phone and now i get the invoice, the full amount taken was £30 more!
taking more from my card is surely theft!

told it was free delivery and now i see i have paid £12.00 for it!

not happy! 

[clean]

Not nice is it when that happens especially on first dealings 
but i got some good luck i orderd my new 500L tank yesterday afternoon from Griggs Direct and it`s just arrived now hows that for top service 

[Xline Systems]

have you recieved the trolley yet. unfortunatly it is out of my hands with the couriers. i try my best for everything to run smoothley, unfortunatly in business this sometimes does not happen as im sure some of you will know. im sure when you recieve the product you will be more than happy. as for the invoice if you had raised this issue with myself it would have got resolved straight away. i can only apolagise

[Nathanael Jones]

In fairness this is the first bad review I've ever heard about X-line,.. and I know the guys there will do their best to sort you out asap. Maybe it would have been a better idea to talk to them first before posting here?

[eclipse]

In fairness this is the first bad review I've ever heard about X-line,.. and I know the guys there will do their best to sort you out asap. Maybe it would have been a better idea to talk to them first before posting here?

I completly agree 100% on this there has been a few posts over the past few weeks slagging suppliers off

while it is in our interest to hear about these problems i feel it is unfair as most times the supplier is unaware they are getting slated on this and other forums and therefor are unable to defend the problem


I am sure you will get sorted out by xline as again i have never heard  anything bad about them

[rg1]

First and foremost, any grievance with a supplier should be taken up with them simply because you won't get it sorted by complaining on here.

However, if you have contacted them and don't get a satisfactory reply then by all means make others aware of the situation without slating them.



 

[Central Window Cleaners]

Slating people on an open forum like this could also leave you wide open for being accused of slander.

[Martin ccs]

im not slating them, its all facts of the problems i have had!

just making people aware and wanted to see if anyone else has had problems, going by the others posts i can see that i should be able to get the probs sorted soon.

and im sure the products i have purchased will be great.

[Martin ccs]

have you recieved the trolley yet. unfortunatly it is out of my hands with the couriers. i try my best for everything to run smoothley, unfortunatly in business this sometimes does not happen as im sure some of you will know. im sure when you recieve the product you will be more than happy. as for the invoice if you had raised this issue with myself it would have got resolved straight away. i can only apolagise

yes i have now got the trolley and it does look very well built and a good bit of kit. still missing the other 2 barrels which is the fault of the del company. i only got the invoice through the post after i spoke to you. i didnt get your email, so i couldnt ring you.

every issue i have had has not been resolved.

[Xline Systems]

i an still in office. been on the phone to the couriers and was promised delivery today. again i can only apologise. martin please give me a call on the mobile number i gave you if you dont recieve goods by 7pm and will give them one last call before the morning. i can understand your frustration.
sorry.

james

[Xline Systems]

i will find out your invoice in the morning and get a cheque in the post with a refund along with two more barrels if a mistake has been made on our side. if the other barrels turn up then you have two spare. glad your pleased with the trolley.

james
 

[Martin ccs]

i dont have the number as i never got your email - my email clockwork-cleaning-glos@live.co.uk.

[LWC]

Bit harsh to post it on here without resolving it first imo. We all make mistakes, its how we deal with them that makes the difference.

[Xline Systems]

i dont have the number as i never got your email - my email clockwork-cleaning-glos@live.co.uk.

hope there is no hard feelings.
just hope you are happy with your purchase
you have mail

[Ian_Giles]

what a joke!

ordered equipment on friday for a mon/tues del - was told no probs!

its now wednesday and i have just had less than half of my delivery sent!

told the final cost on the phone and now i get the invoice, the full amount taken was £30 more!
taking more from my card is surely theft!

told it was free delivery and now i see i have paid £12.00 for it!

not happy! 

Martin,

Before you - or anyone else for that matter - uses the forum to so fully castigate a supplier, please ensure you have;

1.

Exhausted all other legitimate avenues of complaint, more especially please correspond with whoever you have your problem with before you bring it on here.

2.

Should you then air your grievance on the forum, please be circumspect and also be aware of libel laws.

Ian

[John Walker]

what a joke!

ordered equipment on friday for a mon/tues del - was told no probs!

its now wednesday and i have just had less than half of my delivery sent!

told the final cost on the phone and now i get the invoice, the full amount taken was £30 more!
taking more from my card is surely theft!

told it was free delivery and now i see i have paid £12.00 for it!

not happy! 

Martin,

Before you - or anyone else for that matter - uses the forum to so fully castigate a supplier, please ensure you have;

1.

Exhausted all other legitimate avenues of complaint, more especially please correspond with whoever you have your problem with before you bring it on here.

2.

Should you then air your grievance on the forum, please be circumspect and also be aware of libel laws.

Ian

Spot on!!