[mystery]

Hi All,

Just wondered in terms of customers skipping regular cleans due to sickness or holidays, whether any of you imposed limits & minimum notice periods etc?

At the moment there are just two of us, very small, I do have in my contracts that I allow customers 4 weeks holiday, without any fee & obviously if I'm off (which is far less than 4 weeks) I also do not charge. Beyond this & I need to charge, I also ask for 2 weeks notice for holidays. Just thinking, as I'm planning on taking on a new member of staff in January, whether this is too harsh & what guidelines other businesses impose. Generally we only do regular cleans, so customers being off means we have no work! And also what other businesses do with their staff when customers are away on holiday, what do you give them to do?? 

[Nick Head]

Hi

If I have got our query right, this is a contractual issue - do you get our clients to sign some type of contractual agreement? If so, this sort of thing should be added into the contract agreement - as long as it is fair and reasonable (which giving notice of holidays etc is) you are covered.

If you need any more help - happy to help

Nick