[geefree]

Thats what the lady said as i put my brush up to the first window...

i said its a glorious day with blue sky and sunshine, take away the snow on the ground and its lovely i said,... trying to be smiley and friendly..

no..! she said its a waste of money leave them please,.. i said well, i am trying to get everyones windows cleaned for xmas,.. and ...

no, leave them..and off in she went.

 :

next house... the lady says...hi, i have just cleaned the insides., im so glad you managed to get me in before xmas... £11 , gave me £15 and wished me a merry xmas.

Strange eh....

dump the first lady sprung straight to mind 

would that be hasty? 

[Lee Pryor]

yes you should dump her, silly cow

[Murdie window cleaning]

Had one this morning as well, the guy looked up to the sky and said "it's to get bad later" I almost skipped away as I was going to miss them anyway as I only got payed for the last clean about a week ago. His wife will probably kill him though as it was her that wanted me to do them in the first place and he didn't seem to pleased with her, but you win some you lose some

[Steve CM]

as i say and keep saying to these numb nuts

"we are paid to keep your windows clean, not clean them when there dirty!"

i would of told her

"its no more a watse of money than having them done each time we are here.

By the way you need a new window cleaner!"

 :

[Murdie window cleaning]

If they would tell the truth and say can you miss me out this time as I'm skint what with Christmas coming, then I'd maybe be a bit more understanding.  :

[daz1977]

i have had 3 over the last few months,  all want me to knock when i am there to see if they want them cleaned  dump and repalced with better

[leapstallbuildings]

yes you should dump her, silly cow

Ha ha.  Say what you think Lee 
Actually, I would dump her too.

[CBCS]

You grabbing get Gary!

[geefree]

 

[pingu]

Replace then dump

[dave f]

got one, can you come back in spring iwould dump but its a good job

[peter holley]

A custie last month asked me to  leave it coz of the rain I took him to a window and asked him if it was clean?? yes , he replied.....well it is a little dirty if you look closely I said, but we have had the wettest windyest november..... so cleaning today in these showers wont make any difference I AM HERE TO KEEP YOUR WINDOWS CLEAN YEAR ROUND

[pingu]

With all this snow on the ground ...you have to admit from the customers side it can seem a bot of a waste to have the glass cleaned..I am not saying they are right but equally they might say the same.

[Window Washers]

With all this snow on the ground ...you have to admit from the customers side it can seem a bot of a waste to have the glass cleaned..I am not saying they are right but equally they might say the same.

if they say this, I just reply I am cleaning the glass so you can get a good look at the snow as it will not be round for long, but don't worry I do not charge extra for taking snow of the sills for you, all part of the service 

[Londoner]

You lot are too sensitive, I wouldn't want to pay to have my windows cleaned this weather. In fact my windows won't get cleaned before the spring.
The customer may be a PIA but they are still the customer and hand you lots of money when you do clean the windows so why blow it.

[Window Washers]

You lot are too sensitive, I wouldn't want to pay to have my windows cleaned this weather. In fact my windows won't get cleaned before the spring.
The customer may be a PIA but they are still the customer and hand you lots of money when you do clean the windows so why blow it.

I think this is a minority, had ladies thanking me yesterday for cleaning there windows, they were hoping we would be round before christmas. I find more people want them done christmas week than any other week of the year, I think it is something to do with the mother inlaws/parents coming to visit. That reminds me I need to get my window cleaner to clean my windows to Christmas eve and I will thank him 

[dazmond]

i do not worry what the custy thinks because a lot of it isnt true its all in the window cleaners head.insecure about their business,worried about losing custys based on irrational fears!the odd one who moan get missed til next time or if its persistant moaning they get dumped.i find cool,calm and matter of fact explanation that u do this job for a living coupled with a bit of humour does the trick usually and they never moan again!!i do tend to gain respect more this way!!

[cozy]

Well put.

[AuRavelling79]

You lot are too sensitive, I wouldn't want to pay to have my windows cleaned this weather. In fact my windows won't get cleaned before the spring.
The customer may be a PIA but they are still the customer and hand you lots of money when you do clean the windows so why blow it.

I think this illustrates the difference between someone who drives his business or someone who lets his business drive him.

If I have a custy who plays the "not this time" card I lose, say £12.50 every time they do it. Now if they do that four times in a year then I've lost £50 ... and the next clean will take a little longer and so I lose time/money there too.

So how do I tackle it?

I politely explain that

"my business is to provide a regular service to my customers and that to keep their windows clean I call on a regular basis and most appreciate this; but if they don't want me at the agreed frequency they can either be dropped from my regular round and go onto an as and when reserve list on a different pricing scale or we can part company. Which would you prefer?"

Now, time baing short and tempers getting "over sensitive" means this occasionally comes out as

"I can't be arsed dealing with idiots like you, so goodbye for ever!"  

[G Griffin]

Replace then dump

....in their garden. Wipe botty, microfibre is good and then ask ex customer can you wash your hands. Go upstairs to wash hands but DON`T remove your muddy boots.