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It doesn't touch plastic,... sure doesn't it come in a plastic bottle?!!
I have actually used it on limescale where an overflow had been dripping and splashing on a patio door.First,.. dilute it 2:1wear goggles, face mask, gloves etc,.. even diluted its not nice stuff.Don't get it on any stainless steel, cement or natural stone as it will cause damage very quickly.Use a dishwash sponge to apply it and leave for a few minutes, then clean off with 0000 wire wool. Rinse the whole area with clean water. Job done.
DO NOT TOUCH As has been said above, there is a serious problem beneath the plastic. If you start messing with it the manufacturer may refuse to get involved because you have invalidated the guarantee.If the installation is out of guarantee, then you may make the problem worse and then the custy might look to you to put things right.Tell the custy it's not a window cleaning problem, it needs proper investigation by a 'suitably qualified' person.