Quoted a house yesterday eve and was asked if I could clean today which I did ( £30 regular clean )
As I was round the back cleaning the lady brings me out a cuppa and starts chatting away when she quips now on month 3 the windows will be gleaming then ?
Now love your windows will be gleaming after Ive cleaned them today, oh she says but my friend a couple of miles down the road has also just had her windows cleaned and the guy told her it would take 3 cleans before the windows were right.
I told her that the guy has told her friend a blatent pack of lies so he can rush through as quick as possible and get to the next job, its a total con I told her and explained that if she took her car for a valet and was told that it would take 3 seperate valets to bring it up nice would she pay ? no way she said, yet you were prepared 3 times beore your windows were cleaned properly I said.
I then told her that if the windows were not gleaming after I cleaned then she was NOT TO PAY
anyway after I finished she told me how delighted she was and would be recommending me to others.
with that her friend calls and she tells her everything I said and her friend asked her if I could come to hers after I finished and have a look at her windows. so I went down ther gave her a quote ( 25 ) and cleaned them there and then.
after I finished she said the difference was amazing and that I had actually taken 15 minutes longer than the other guy who she was now calling for everything and I don't blame her.
I don't feel bad about taking his job in fact I feel quite good, maybe if he did the job properly and not try to use that stupid 3 clean con trick he wouldn't lose his work.
I mean how hard is it to clean a window ? it aint rocket science.
Could I ask how long you have been cleaning windows for and how long you have been using wfp ?
cleaned window many years ago but have been WFP just over 3 years and I always clean frames on windows and doors and conservatories and never had a 1st clean yet that hasn't looiked spot on when Ive finnished
Do you stanbd there and wait for the windows to all dry ? and also check them with a ladder ? I am not in anyway knocking your cleaning becaise I do not know what it is like, what I feel is a bit ott is that you seem to think you do not get any problems on any of your cleans, the reason some will say it can take upto three cleans is because they are being honest that there could be a problem, I feel you are leaving yourself wide open to people laughing at you
as I stated cleaning glass isn't rocket science although from some of the replies it is bless em
as for people laughing chief then I have to be honest and say I couldn;t give 2 shiney poopes whether they do or not but hey if they wanna pay my bills then I will worry what they say or think. until then I won't worry.
as for standing waiting for windows to dry I don't need to do that mate as I measure how good my cleans are by customer feedback and the feedback is always excellent so hey I must be doing something right.
I try to provide the best possible service to my customers, I call each and everyone the night before I clean so they know I'm coming and leave access and payment out, so by simple communication I don't have to do any collecting ever, well I tell a lie there the odd one or two do sometimes forget.
by doing this it also means I don't turn up at a customers and get all set up only for the customer to come out and say not this month, they can tell me that when I phone up and if so I just say ok will call you next month.
my customers are my bread and butter and my bread and butter is my business so when I clean I always give them a good clean and thorough rinse.
I know its not just me because Ive met quite a few window cleaners who share my views, in fact it was another w/c who first said to me HOW HARD IS IT TO CLEAN A PIECE OF GLASS
