[derek west]

2 foot by 2 foot, quite alot by the sounds of it, whats the best way to tackle this bad boy?

derek

[peter maybury]

Methalated spirit will dissolve emulsion paint if has dried the only thing to watch is that it doesnt effect the latex on secondary backed carpets
it is a useful stain remover to have on the van as it will evaporate quickly normally before it has an effect on other materials you just need to be sensible with it. it is best applied with a trigger sprayer.

Peter
www.carpetcleanercardiff.com

[derek west]

cheers pete, is that the same as white spirit, and whats the diff between them and alcohol? cos it was whiye spirit or alcohol i was gonna try.
derek

[markpowell]

Depending what the carpet is worth Derek, its probabley going to take you more time and hassle than its worth.
Mark

[derek west]

oops! quoted £70.

derek

[Joe H]

If its dry I wouldnt like to tackle it.
and even if its wet - I still wouldnt.
Make a right mess of your tools and hoses when you flush.

[clinton]

Joes right its all the resedue that it leaves behind in your tools.

Even worse if it has got through to the back of the carpet :

[Paul_Ashworth]

Derek,
I had a look at something similar last week, was a Red 80 / 20 carpet and the patch was about 2ft x 5 nearly a full 5 litres had gone everywhere and had been in nearly a week the insurance company told them to get somebody to have a look at it, I said on the phone its probably permanent now but i will have a look for you either way its going to cost you £60.00. Went to have a look was a right mess so just charged them £60 for a report to send the insurance.

Paul

[derek west]

paul
this is the same as you.
gonna take photo's and explain methods i will attempt, then if it don't come out, bill the insurance company. still £70 either way. its a win win. woohooooooooooooo.
derek

[Paul_Ashworth]

Derek,
Charge the customer for the report, otherwise you could be in for a long wait for your money, Just say it will be £70.00 leave them your business card and then say you will send a written report in the next few days.

No chasing money then Derek 

[derek west]

Derek,
Charge the customer for the report, otherwise you could be in for a long wait for your money, Just say it will be £70.00 leave them your business card and then say you will send a written report in the next few days.

No chasing money then Derek 

naaaaa.
bill the insurance company for 2 reasons.
1) customer has to pay excess so bit unfair if they have to pay twice cos i couldn't get it out.
2) the guy they rang before me said what you said, thats why they rang me, customer for life with lots of referals, just the way i do business all though its not to everyones taste.

derek

[John Kelly]

With that much paint the carpets a right off. You can't bill the insurance company. You need to bill the customer or else you need to have a mandate signed by the customer giving the insurance company permission to pay you. Then it could take months before you see the money.
Bill the customer, they are going to get it back plus a new carpet.

[derek west]

so should i say to the customer, "i'll have to bill you but don't pay me till the insurance company has payed up for the new carpet and this bill" cos i don't want to go back on my word.
seems wrong that the insurance company has asked the customer to get an independant evaluation of the situation and making the customer foot the bill, very unfair.

derek

[Joe H]

the customer gets it back.
you get your money without delay.

[tony harrison]

Hi Derek,

As John K says bill the customer and in any case your cost generally comes out of their excess so they do not pay any extra.

Tony

[Karl Wildey]

run

[COLIN BRIGHT]

as others say..do the report,get custy to pay and walk away..

[derek west]

ive told the custy i'm not charging them unless i get it out and i'm a man of my word, so charging the custy is not an option.
any help other than that is welcome.
i go monday.

derek

[Darren O]

What happens if you spend the whole morning trying to get it out and you cant are you still not going to charge them to me thats nuts.

[derek west]

pretty sure i'll have a good idea if its gonna come out or not in the first 30 mins.
derek