[Simon Gerrard]

I think the problem here is that some of the less experienced CC's might try raising a potential problem with a customer in order to get them to sign a disclaimer.
My son is a lawyer and he tells me this:

If you know a carpet is going to shrink, or may shrink, it is negligence on your part to go ahead and do the job, with or without a disclaimer, simply because you knew the risk in advance and took it.
I never ask for disclaimers? Why? Because whenever I'm not happy with something, I don't do the job simply because I've been in this business for 34 years and have far too much experience of what customers are like when things go wrong and believe me going ahead with an iffy job just ain't worth it and besides, there's always some other idiot prepared to take it on.

Simon

[paul.g]

I think the problem here is that some of the less experienced CC's might try raising a potential problem with a customer in order to get them to sign a disclaimer.
My son is a lawyer and he tells me this:

If you know a carpet is going to shrink, or may shrink, it is negligence on your part to go ahead and do the job, with or without a disclaimer, simply because you knew the risk in advance and took it.
I never ask for disclaimers? Why? Because whenever I'm not happy with something, I don't do the job simply because I've been in this business for 34 years and have far too much experience of what customers are like when things go wrong and believe me going ahead with an iffy job just ain't worth it and besides, there's always some other idiot prepared to take it on.

Simon

I think you have raised a few good points, but how do you know that the carpet is fitted correctly in the first place. i.e. stretched too tightly, or wrong gripper, or in some cases no fixing at all in parts of a room.

Surely the integrity of the fit has to be assumed as sound before cleaning a carpet liable to excessive shrinkage such as a Wilton.

[derek west]

i suppose you could lift the carpet up and check the grippers see if its double grippered like it should be,  see if the carpets tight, check the backing see if its woven, check the face fibre with a burn test to see if its man made. or you could fck that for a game of soldiers and just get the custy to sign a waiver.

derek

[paul.g]

BRILLIANT!
That's it sorted then.

[derek west]

well yeah! it is!
easy when ya think about it innit.

even easier if you've had the training to do it all.

yet again, unbelievable.
 :
derek