[DaveG]

I picked up a new job 3 or 4 months ago and explained to her that i provide a regular service etc etc (you know the drill)..

Anyway the last couple of times ive texted her the eve before to arrange leaving the gate open and she replies "not this time" .....no "thanks" or anything ....which really annoys me!

She saw my van in her road today, so she texts me " can you do mine today"... again no "please" grrrrr!!


I replied " not this time"!!

Lets see how she likes it!

[EZclean]

nicely done 

[ccmids]

 why turn down a job , i dont understand ?

[EZclean]

cos she's a messer 

[ccmids]

up the price its worth it then

[kenaltobelli]

you turn down work if its going to cost you time; ie why do a small job £5.00
when for same time you can get£10.00 plus if they mess you about they take your time plus
 custys that will pay will want to be cleaned end up geting missed and give you the eve ho
 costing more if there not going to play ball do them when its iffy  

[AuRavelling79]

up the price its worth it then

No it's not.

[DaveG]

cos she's a messer 

Excactly!!!

[Sean Dyer]

up the price its worth it then

No it's not.

Exactly

A pita is a pita is a pita

[ccmids]

whats a pita?

[DaveG]

pain in the ARSE!!!

[ccmids]

 

[leapstallbuildings]

up the price its worth it then

No it's not.

I agree with you Malc.  I have some ex customers who I wouldn't work for if they paid me 10x.  My peace of mind is more important to me.  If you think I'm exagerating, I'm talking about the sort ofd customer who would start playing on my mind when the job is still days away.

[leapstallbuildings]

pain in the ARSE!!!

I prefer naan  (not another awful numpty)   

[DaveG]

up the price its worth it then

No it's not.

I agree with you Malc.  I have some ex customers who I wouldn't work for if they paid me 10x.  My peace of mind is more important to me.  If you think I'm exagerating, I'm talking about the sort ofd customer who would start playing on my mind when the job is still days away.

Ive still got a few like that...the sort you really dont look forward to...but im gradually dropping them when better work comes in

[Dave Turley]

messers are demoralising and should be dropped immediately imo.

there's always another custy around the corner!

[ftp]

One of the great things about being full of work. Had one phone this week from an ex custy who was a complete messer. She was absolutely gutted when I told her there was no way I could clean her house  (yes!).
Did I know of anyone else who could do it?
No sorry.
"when will you be taking more work on?"
No idea
Actually took on a new job half an hour later 

[jonnyald]

trouble is that "messers" are often skilled players. theyr skilled at mind games too and probably not so bothered about the glass just wanting to keep you on the hook . about a year ago id finally had it with a showroom messer, and quit, but then my missus got invited to a fancy bash by this firm , so i said id give it another go .

[LWC]

The ones that you give a regular price to instead of a one off clean and then next time your round they say no thanks winds me summit rotten!

[pingu]

When were first starting all work is a 'diamond' but when you start getting to that full point...the playing field changes and it's more about customers fitting into your business model..flash wording but it's true...you lay out your stall and then sell from it.

Numerous times I get asked to do tops only ...this I will generally do but if the whole house price is say 20 then the top price would be 15 and fronts only would be 12, I have been told this is not fair...that it may be but for me that is a part of the way my business operates.

Perhaps at times we all get caught between being a window cleaning business and your local friendly window cleaner chappy. It's a hard nut to crack sometimes.

For me 2009 has been a turning point and at this stage in the year +10% of my business has been removed ranging from Dumped us>Dumped them>moves etc...and to be honest I could do with replacing another 10% customers...

The thing is ...our business's have many re-incarnatons withing the first 10 years I would imagine...but the one thing I have found that has proved its salt is terms and conditions...now we know they are not really legally binding and you cannot really make a customer do something they do not want to...but t&c's or customers charter can help us put over our business 'stall'.

I would recommend anyone starting out to seriously think about t&c's as a part of your customer info pack.

I have had 2 not this times in 3 years...reason...they get billed the full amount if I turn up and they give this reason...

Cheers
Dave.