[bullimore expert]

I have a problem with a carpet I cleaned this morning.The carpet was clean when I
finished. The room wasn't clear of all furniture I had to move the furniture which included a heavy chair so I could clean the room. I thought moving the chair caused the carpet to ruck up and that it would flatten down as the carpet dried.

The client was very pleased with her clean carpets but she later phoned me to say that this particular carpet had not totally dried but appeared to have stretched giving a wave effect and had not flattened out. Normally carpets that I have cleaned have not developed any problem like this. In fact I would have expected some slight shrinkagel

I use a Ninja 400 machine. Any advice is welcome!

Andy

[derek west]

give her a ring on sunday morning and say "told you it would go back to normal once its completely dry misses jones/smith"

and it will.

derek

[John Kelly]

As Derek says it will probably go back but you do have to be carefull about moving heavy items. If a heavy sofa or chair is dragged across a carpet it can stretch it, especially when wet. Always lift, even if you have to shuffle it a few times.

[daysdeepclean]

Don't worry dude! All will be well

[Simon@arenaclean]

Allways worth mentioning this when you quote, or before you start, then when it happens you'll look a smarty pants and your customer won't worry

[Jim_77]

Andy don't panic   This is one of those anomalies in carpet cleaning.  There are different theories, but it's best explained to the customer that some types of carpet construction relax a little when cleaned.

You have probably got it a little on the wet side, either too much prespray with too long dwell time, or just left a bit too much moisture behind after extraction.  It would probably have done ti a bit anyway, even without so much moisture - if it's gonna go it'll go, nothing you can do about it.

The good news is that it's only temporary.  They normally settle down overnight.  Tell the customer not to try to flatten it, let it go on its own.

After a while, you get to know the look of carpets that will do this so you can broach the subject before cleaning, to soften the shock   Never tell customers this at quote stage, it may lose you a job!

[derek west]

i'm with jim in not mentioning it, allthough i don't know when one is going to stretch or not, what i do though when it happens is be totally confident to the custy that its gonna settle, ive even said "pay me in a couple of days when its gone down"
or...
"ring me in a couple of days so i can say i told you so"

ive even got an email, now where is it ang on a min............i used bits of it as a testimonial on my website, but obviously not the stretchy bit, doesn't come across well. here it is..........

Hi Derek,
           Firstly can I say how very happy we were with your sevice
last Monday, We were just amazed at how clean everything looked!   As
you predicted the carpet in the back bedroom shrunk back to it's normal
size, and looks good as new, ready for my tenants to move in on Friday.
          If or when the tennants move out and before new tennants are
found, I hope you can return and I'll make sure we have some bottled
water too!
    I would be grateful If you could send the invoice to me at this
address,
 Collwyn Jones

don't ask about the bottled water, i'm just a cheeky fker

derek

[Simon@arenaclean]

I always mention the possibility when quoting. The last thing I want is to book the job turn up then mention it might ripple, that just wastes my time if they aren't happy, or worse get asked why I did not mention it when quoting. I had a lounge on Monday that started with just pre-spray, customer not worried, job done.