I am quite happy to pay a certain amount because they have spent time on it but we had a big discussion when I dropped it off, from what they are saying now they should have known that within 30mins that it was not impossible. I will ask for an itemised bill but it must be all labour, but put it this way if 3 men stand and look at a job for 30mins should I expect to pay 1.5hrs 'labour'
I have used this company a few times before so have an idea about their price structure, I have also dropped off a trailer mounted bowser, engine & pump for them to connect up if they are unreasonable about this bill then I will be picking that up.
to be clear I could have done the job myself but I'm just too busy, for them to say its impossible is rubbish.