[eddie d]

mmmmm

had a compliant after cleaning a house for 4 yrs.the customer says the pole is leaving the windows with spots.she told me to think on it.

im tempted to write her a letter explaining it all.telling her i have thought on it.

im not particulary bothered about the job .but i thought it might be a challenge to turn her round.any ideas on how i should word it.?

sometimes it gets me,people telling me my job.

[p1w1]

why do you need to write a letter, can't you just go round and try and resolve the issue with her..why waste time writing letters etc..

paul

[jouk45]

eddie a lot of custy tend to use water sprinklers in there gardens in summer, and it does land on the glass, am not saying that is the cause, but the chances are it is, it has happened to me, so it is best to go see the custy and investigate,

[weetot]

The custy is telling you to think on it............she couldnt be any more patronising could she?

Why dont you tell her to swivel on it mate........walk away and get another custy

[stephen s]

The custy is telling you to think on it............she couldnt be any more patronising could she?

Why dont you tell her to swivel on it mate........walk away and get another custy

Iwitot

why is she being patronising  ? 

she sounds as though she's telling him very politely that the service she has paid him for is not very good on this occasion and is leaving the ball in his court to come and put it right.

Any decent window cleaner would be straight on the phone to her to appologise  and tell her he will be straight back round to clean them again,    after all she's been paying him for 4 years.

your attitude is absolutely diabolical to suggest to a customer of 4 years she should go and swivel on it because she has spotted the fact the windows haven,t been cleaned properly.

Thankfully a lot of window cleaners take pride in their work and like to build up a good working relationship with their customers,   unfortunately there are some that are just in it for greed and don't care if they provide a good or bad service as long as they get paid.



Eddie D

What amazes me is the fact that you have actually come on here to complain about it instead of going to see this lady who has paid you for the last 4 years  to put the job right.

Why write a letter ?    and yet you say your not bothered but would like to turn her around,  well the solution is simple,  do the job properly and she wont complain

[Londoner]

Its probably milky frames and she is probably right. WFP can and does leave spots, we all know that.

First stage is to ask her if you can see some of the spots. Then identify the cause. Then deal with it.

[GWCS]

The custy is telling you to think on it............she couldnt be any more patronising could she?

Why dont you tell her to swivel on it mate........walk away and get another custy

Iwitot

why is she being patronising  ? 

she sounds as though she's telling him very politely that the service she has paid him for is not very good on this occasion and is leaving the ball in his court to come and put it right.

Any decent window cleaner would be straight on the phone to her to appologise  and tell her he will be straight back round to clean them again,    after all she's been paying him for 4 years.

your attitude is absolutely diabolical to suggest to a customer of 4 years she should go and swivel on it because she has spotted the fact the windows haven,t been cleaned properly.

Thankfully a lot of window cleaners take pride in their work and like to build up a good working relationship with their customers,   unfortunately there are some that are just in it for greed and don't care if they provide a good or bad service as long as they get paid.



Eddie D

What amazes me is the fact that you have actually come on here to complain about it instead of going to see this lady who has paid you for the last 4 years  to put the job right.

Why write a letter ?    and yet you say your not bothered but would like to turn her around,  well the solution is simple,  do the job properly and she wont complain

I always take any complaint very seriously. I will always make a point of going back to rectify the problem, however slight, and usually it ends up being the inside  :. Or the neighbour had been out washing the car or watering the flowers..

It may be a window or frame has a particular problem with wfp - had that happen many time.

Custys very happy that i go back to rectify the problem, and solve the issue, so i know a) what was causing it and b) so i can prevent from occurring again.

Where you get custies that just say windows are dirty dont come back, you know its just cos they cant afford to have them done.

[andyjm1]

The first thing you need to estalish is wether she is telling you the truth about the spots. She may have other reasons for wanting to get rid of you.
You need to see the spots, find out whats causing them and then put it right.
Good luck, hope you manage to sort it out.

[SteveAllan]

You do get some funny custys but dont tell her to swivel, go take a look customer service and all that. I had one last week where the custy complained of spots on the ground floor so  i went to take a look, i knew the ground floor were ok when i left as i do the bottoms trad, turns out hubby came in off night shift and watered the garden hence a few spots. No harm done custy still happy with me in general.

[Londoner]

Yes.   Hanging baskets have a lot to answer for this time of year. I dropped a £25 customer last year because his gardener kept spraying all the windows.

[martinsadie]

Yes.   Hanging baskets have a lot to answer for this time of year. I dropped a £25 customer last year because his gardener kept spraying all the windows.

im fed up with keep nutting the buggers 

[elite mike]

Yes.   Hanging baskets have a lot to answer for this time of year. I dropped a £25 customer last year because his gardener kept spraying all the windows.

im fed up with keep nutting the buggers 

i hate the ones with a water tray at the bottom stan 

[Helen]

The custy is telling you to think on it............she couldnt be any more patronising could she?

Why dont you tell her to swivel on it mate........walk away and get another custy

Great customer service.....not

[kenaltobelli]

  its a bird just ignore her

[steve m]

how long have you been using wfp on her windows? I bet that shes only just seen you using it and doesnt like it, so this is her way out

[stephen s]

how long have you been using wfp on her windows? I bet that shes only just seen you using it and doesnt like it, so this is her way out

who said she's looking for a way out ?      she told him the windows have spots after he cleaned them so its up to him to go and rectify the problem,  whats wrong with her saying that,  after all she's paying for a service

[kenaltobelli]

  steven m has a point thats happend to me before 6 mths washing a caravan 1st time
  someones at home whats this dont like it

[martinsadie]

Yes.   Hanging baskets have a lot to answer for this time of year. I dropped a £25 customer last year because his gardener kept spraying all the windows.

im fed up with keep nutting the buggers 

i hate the ones with a water tray at the bottom stan 

working with a lad last week and somehow he was right under it and caught it with his ladder,a stream of water caught him bang in the middle of the head,funnist thing ive seen for a while 

[stephen s]

  steven m has a point thats happend to me before 6 mths washing a caravan 1st time
  someones at home whats this dont like it

so what if the windows do actually have spots,  that means she has paid to have them cleaned and there not cleaned.

if windows are not cleaned properly and rinsed then they will result in spots.

[elite mike]

Yes.   Hanging baskets have a lot to answer for this time of year. I dropped a £25 customer last year because his gardener kept spraying all the windows.

im fed up with keep nutting the buggers 

i hate the ones with a water tray at the bottom stan 

working with a lad last week and somehow he was right under it and caught it with his ladder,a stream of water caught him bang in the middle of the head,funnist thing ive seen for a while