[jeff1966]

Hi everyone,because  I was going through so many of these crap Chinise vacs I decided to get the machine checked out,the guy at Amtech uk suggested it wasn't the vacs and was probably a wiring problem.Anyway booked the machine in this morning for a pat test and unfortantly it failed.The vacs are all wired in fine but it failed because no earthing was present on the control panel,pressure regulator,heater and solution coulpling outlet.This is the way the machine left the factory is this right?
                                      Jeff

[Pristine Clean]

Did you buy the machine from Amtech uk?

Just wondered as he sells that model as well

Dave

[jeff1966]

No,I got it from Cleansmart,but Amtech supply Cleansmart spoke to Amtech this morning the women who I spoke to told me to f*CK OFF,very nice lady and before you ask I'm not joking.Been on the phone to them alot over the past few weeks about the vacs,had it pat tested because he was fobbing me off insisting that it was may machine that was faulty and not the vacs.
                        Jeff

[JS2]

In electrical products, 'Earthing' (e.g. a connection to the means of earthing via the supply plug and socket) is not needed on exposed metalwork if at least double-insulation or equivalent separates these parts from 'live' parts.  The manufacturer or their agents can confirm this, so try to find out.  On the other hand, a disconnected earth that should attach to exposed metalwork does indicate a faulty product and is potentially unsafe.

Pete (JS2)

[Dave Preece]

Hi Jeff

When did you get the machine?

dave

[jeff1966]

Hi Dave,I've had it about 18 months.

[daysdeepclean]

If the foul mouthed idiot told me to F-Off, I wouldn't settle until she was sacked......

 

[richy27]

If the foul mouthed idiot at Cleansmart told me to F-Off, I wouldn't settle until she was sacked......

 

Colin

Jeff spoke to someone at amtech not cleansmart dont think anyone at cleansmart would be that rude.

Regards

Richard

[Pristine Clean]

My first thought would be maybe to get it re-pat tested at a different place.

I am a qualified Pat tester but unfortunatley I do not have a Pat tester. Otherwise I wopuld offer to test for you.

On some machines you do not require certain metal parts to be earthed. For example  A PC (COMPUTER) case is metal and is not required to be earthed.

It maybe Amtech that is fobbing you all the way here even on the Pat test. (I am not actually saying they are its just a thoughtespecially if the staff told you to go and *** ) As on the pat test machine you have to select the correct type of test to be carried out, the wrong test can even damage the equipment.

Hope you get it resolved.


Dave

[HQCS (John Kastrian)]

A pc case is earthed at numerous points due to the way the components are installed ie power supply fixing screws,motherboard standoffs etc.
I would not want to use a computer that had no earth present.
When installing components it is recommended that you ground yourself with a wrist strap connected to the chassis to discharge any static. 
Back to carpet cleaning machines,I would have thought that as water and electricity are in such close proximity any external metal parts should be earthed to prevent risk of shock.
The service you have received from Amtech is appalling and the company should be boycotted and the word spread as to their dreadful lack of customer service,maybe your local press may be interested in a story.
The problem with commercial suppliers is they think they are a law unto themselves,a customer is a customer be they domestic or commercial and should have the same rights,can you imagine what would happen if someone at Comet told you to F off?-John

[daysdeepclean]

If the foul mouthed idiot at Cleansmart told me to F-Off, I wouldn't settle until she was sacked......

 

Colin

Jeff spoke to someone at amtech not cleansmart dont think anyone at cleansmart would be that rude.

Regards

Richard

I must say, I was a bit surprised as I find Cleansmart very professional and polite. 



I must have been drunk and not realised.... I must say |I

[Pristine Clean]

HQS WROTE

"A pc case is earthed at numerous points due to the way the components are installed ie power supply fixing screws,motherboard standoffs etc."

My point exactly HQCS - the way it is earth is different, I am no expert on actual carpet cleaning equipment but I would assume it is similar in design in the way it is earthed or the actual parts have some kind of barrier to stop electronic shocks.

aS FOR THE STRAP YOURSELF TO THE CASING THATS NOT TO DO WITH EARTHING THAT IS TO DISCARGE STATIC! And not to cause damage to the components and not yourself.

Dave

[Dave Preece]

I dont think Amtech need to be boycotted,Ive never had a problem dealing with them and im sure people would agree.

I dont think pat testing a machine 18 months later will help prove the machine left the factory in a faulty condition. Its not like these machines are made in some garage they, like the prochem, truvox or karcher are made in state of art factories with high quality control levels

It would seem from what you have said that Cleansmart is responsible for you machine as they are the supplier you got it from and any help over the phone or in person from Amtech is a sign of a company willing to help. The law is clear that the retailer has to look after the customer and any problems with the products sold.

Dont be fobbed off by your supplier.Ken

[vacman]

It is quite correct that external parts dont have to be earthed, it's all down to the design. A classic case of misunderstanding this principle is PAT testers who have 'faliled' metal electric kettles for not being 'correctly' earthed (in their eyes), even though they were.

Quite frankly, if i've heard the line about 'involving the press' once, i've heard it a million times. Speaking as i find, in spite of the drival printed in my local rag, i can't for a moment imagine that even they would carry the headline "Man told to eff off by telephonist". And for all we know, the person who began this thread could be lying...i'm sure they aren't, but what proof have we (and the press) got?

[vacman]

It would seem from what you have said that Cleansmart is responsible for you machine as they are the supplier you got it from and any help over the phone or in person from Amtech is a sign of a company willing to help. The law is clear that the retailer has to look after the customer and any problems with the products sold.

Dont be fobbed off by your supplier.Ken

Exactly, couldnt agree more, and in addition if you paid by Credit Card for an order of over £100 then the c/card company is also liable.

[jeff1966]

Lets clear a few things up the problem I have is with the vac motors wich I got from Atech and not with cleansmart who I purchased the machine from.4 vacs in 6 weeks says to me faulty vac motors,Amtech think differant they say there vacs are fine, have you had your wiring on your machine checked out Amteck asked.Thats why I had it tested to prove the wiring was fine, wich it is.when I called them to tell them this I mentioned that it failed the test due to no earthing present thats when it hit the fan. I thought it should be brought to there attention.
                                       Jeff

[Bob Robertson]

Jeff

Have you phoned them back and asked to speak to some one with a bit of authority at Amtech? This would have been my next course of action.I would like to think that the management would want to know that there office staff are telling their customers to F*@K OFF. From what I've read you are not the only one that has problems with these vacs.

Bob

[vacman]

Lets clear a few things up the problem I have is with the vac motors wich I got from Atech and not with cleansmart who I purchased the machine from.4 vacs in 6 weeks says to me faulty vac motors,Amtech think differant they say there vacs are fine, have you had your wiring on your machine checked out Amteck asked.Thats why I had it tested to prove the wiring was fine, wich it is.when I called them to tell them this I mentioned that it failed the test due to no earthing present thats when it hit the fan. I thought it should be brought to there attention.
                                       Jeff

Jeff, i thought you were also saying that there is some question over the quality of the whole machine, seeing how it failed the PAT test? 

[Art]

No,I got it from Cleansmart,but Amtech supply Cleansmart spoke to Amtech this morning the women who I spoke to told me to f*CK OFF,very nice lady and before you ask I'm not joking.Been on the phone to them alot over the past few weeks about the vacs,had it pat tested because he was fobbing me off insisting that it was may machine that was faulty and not the vacs.
                        Jeff

If you bought it from cleansmarts then it's upto them to sort it out