[cleanandshine]

Just some advice please .i used a canvassing company to get me some work as im two busy to go out my self .

the same company as done this for me a couple of times before and iv not had any trouble with the work they have got ..AT THIS TIME I WILL NOT NAME THE COMPANY FOR LEGAL REASONS .

Well the company got me the work but what i found most of the large jobs they put them down as monthly cleans when really they where bimonthly what this means the are chargeing me 2x   not 1x for bimonthly

i do understand that people change there minds so yes this can happen .

But iv had 4 customers tell me that they are 100% that they signed up for bimonthly cleans so why are the companys doing this and also ripping us off

iv sent this company a number of texts and called him but no reply in my eyes this is stealing am i right or not .

why do they do this to companys it also give other canvassing companys a bad name

your options please

 

[niceandclean]

If they have told you its x2 for the work canvassed, its x2. But unless they have said that for bi-monthly you will be charged 1x, then that is wrong for them to charge you x2.
What does the company you use, use for customer details? I get a signed copy of what has been agreed with the customer, ie customers details, frequency of the clean, what i have to clean, price, ect ect. I get a copy, customer gets a copy and copy for canvassing company. 

[cleanandshine]

i think i get a copy and so does the ,,canvassing  company when its bimonthly its only 1x so yes they have charged us double thinking we will just let it go .

where we are lucky one of the lads who works for me his girl works for the police and when ever i have canvassing companys work for me i take there car reg so it wont be hard to find out where he lives,As you know theres not many canvassing companys who give you there home or office address



 

[mci services]

i havent a clue about canvassing companys, but if i had a bill i didnt agree with i wouldnt pay it. or if already paid, just deduct what you think from the next bill and explain why, then its them that have a problem and not you

[cleanandshine]

havent a clue about canvassing companys, but if i had a bill i didnt agree with i wouldnt pay it. or if already paid, just deduct what you think from the next bill and explain why, then its them that have a problem and not you

i would do this but the company will not reply to calls or texts ,,,so im sure he will not come down again and do work ,so this will be hard to do and iv already payed the bill

[niceandclean]

So if you get a copy of what has been agreed, then surely it says that the customer has agreed to a bi-monthly clean? Do you have anything in writing with the canvassing company, like a signed terms and conditions?

[mci services]

havent a clue about canvassing companys, but if i had a bill i didnt agree with i wouldnt pay it. or if already paid, just deduct what you think from the next bill and explain why, then its them that have a problem and not you

i would do this but the company will not reply to calls or texts ,,,so im sure he will not come down again and do work ,so this will be hard to do and iv already payed the bill

fair point, puts me off the whole process, if you do find an address inform trading standards as i am pretty sure they should have an address on all correspondence and paper work, so you may have a case. but i am no expert so good luck

[cleanandshine]

So if you get a copy of what has been agreed, then surely it says that the customer has agreed to a bi-monthly clean? Do you have anything in writing with the canvassing company, like a signed terms and conditions?

yes we have a sheet from the canvassing company saying the customer said they wanted a monthly clean but this is not the case the customer asked the for bi monthly so the canvassing company was lieing on the paper work and we did not know this till the first and scond cleans have been done all paper work id headed with the companys name on it

[cleanandshine]

fair point, puts me off the whole process, if you do find an address inform trading standards as i am pretty sure they should have an address on all correspondence and paper work, so you may have a case. but i am no expert so good luck

thx for your post stu

[niceandclean]

So the canvassing company doesn't use carbon copy forms? I get signed sheets that the customer has signed to agree with what has been agreed. I also have a signed contract with the canvassing company. I recieve a separate sheet with extra information, access   issues ect ect. I see on here and other forums where people have set up a canvassing company thinking, thats a good idea, i will set up a canvassing company and make lots of money. But they don't run it as a proper business, and they come and go very quickly, then you see all the horror stories. I have used roundbuilders for a number of years now, never once had a problem with them, reliable and very professional.
In your case though, i am sure you can track them down, hope you get it all sorted.

[Rogue Trader]

I think you are just gonna have to mark this one off as experience and a lesson learned , NEVER, NEVER, NEVER  trust canvassers/canvassing companies on their word as it is tough working door knocking on a commision only basis and it is very easier for a canvasser to stretch the truth or increase the frequency so that they feel better about their days work and on paper it says they have earned a decent amount. They cross their fingers and hope for the best.
ALWAYS confirm verbally with the customer all details especially price and frequency before any money changes hands. If your canvasser/canvassing company doesnt agree to that then look elsewhere.

[niceandclean]

I think you are just gonna have to mark this one off as experience and a lesson learned , NEVER, NEVER, NEVER  trust canvassers/canvassing companies on their word as it is tough working door knocking on a commision only basis and it is very easier for a canvasser to stretch the truth or increase the frequency so that they feel better about their days work and on paper it says they have earned a decent amount. They cross their fingers and hope for the best.
ALWAYS confirm verbally with the customer all details especially price and frequency before any money changes hands. If your canvasser/canvassing company doesnt agree to that then look elsewhere.

I trust mine 100%. Don't tar them all with the same brush. Set out with the company before they start how they and how you work, and agree terms with them. I would be weary if they can start work for you straight away, ie yeah we can be with you next week type of thing. Try and find a company that can give you a couple of references.   

[Rogue Trader]

you only have to look out for number 1 , it is your hard earned money you are spending and trusting 100%is fine until there is a problem , even an honest problem like the custy changes his mind between being canvassed and being cleaned , are you telling me you are still happy to pay for cancellations because they are honest cancellations?

[bluez]

Silly disagreement considering you are both saying the same thing.

Nice and clean doesn't trust their word he has said he has agreements with them and signed contracts and matt3 says nerver trust them on their word.

Try reading each others posts before ye get all het up

Clean and shine if you used a canvasser without getting very definite company address and details then you have gotten what you deserve, John Wayne riding into the sunset.

[niceandclean]

Im lucky that i don't experience cancellations between the customer being canvassed and the initial clean, as the customers i receive are quality and 100% confirmed, maybe its the type of customer that i have canvassed. But no i would not be happy if it did happen, but I have a 3 month cancellation policy if they do though. Maybe i have just been lucky. I have had the odd customer cancel many months down the line, but thats been due to the customer moving areas.

[niceandclean]

Silly disagreement considering you are both saying the same thing.

Nice and clean doesn't trust their word he has said he has agreements with them and signed contracts and matt3 says nerver trust them on their word.

Try reading each others posts before ye get all het up

Clean and shine if you used a canvasser without getting very definite company address and details then you have gotten what you deserve, John Wayne riding into the sunset.

I trust them 100% because i have used them for a long time now. But the canvassing company has paperwork in place as a back up, not me, it is there paperwork and it is there contract that i have signed. But i know it is for mutual reassurance, so i know what is expected of me as a customer, and payment terms have been agreed before work being commenced. Obviously its also in my best interest that i have in writing what the canvassing company have agreed to do for me. This way everything is set out on paper and out in the open so both parties know where they stand. If you ordered a sofa, you would have to sign an agreement before you purchased, and in a way its no different to that. I would not expect anything less from a professional company. I know that everyone runs there own companies differently, but i take pride in the professionalism of mine, and have been very lucky that i have found an equally professional canvassing company to help promote my business very successfully.

[cleanandshine]

Clean and shine if you used a canvasser without getting very definite company address and details then you have gotten what you deserve, John Wayne riding into the sunset.

Blue what do u mean im getting what i deserve .read my post then go back and read again.iv used this same company before but it seems like this time he dont want to take calls or texts

there is not many canvassers who will give you there home address why i dont know and if people on here tell the truth they will also say they dont know there canvassers address.

the company i use had a web site as been on this site for years phone numbers, so why would i not trust what they say before they go out there and get me work,

what i will say if he does not take my calls or texts in the next few days il name and shame him on this forum as i would not want the same thing to happen to other companys,

[niceandclean]

Clean and shine if you used a canvasser without getting very definite company address and details then you have gotten what you deserve, John Wayne riding into the sunset.

Blue what do u mean im getting what i deserve .read my post then go back and read again.iv used this same company before but it seems like this time he dont want to take calls or texts

there is not many canvassers who will give you there home address why i dont know and if people on here tell the truth they will also say they dont know there canvassers address.

the company i use had a web site as been on this site for years phone numbers, so why would i not trust what they say before they go out there and get me work,

what i will say if he does not take my calls or texts in the next few days il name and shame him on this forum as i would not want the same thing to happen to other companys,

I hope you get it all sorted cleanandshine.

[cleanandshine]

I hope you get it all sorted cleanandshine. 
 

thx bud

[kenaltobelli]

  if they have a website address should be on that by law as i understand it