[dave123]

I cleaned a rug 5 weeks ago .I was man made fibres .As I was cleaning it pink blotches appeared  I bought this to the customers mothers attention ( as customer was at work ).I thought it was all part of the compositon of the fibres and when dry would dissapear as it was not noticeable until wet . They rang me up yesterday saying that the blotches have got worse and what was i going to do about it . Have any of you guys ever had this problem , if so how did you sort it ?

[daysdeepclean]

Was it wool, patterned or anything? How did you clean it?

[Tony Gill Carpet Smart]

Have had this problem when customers have tried cleaning with VANISH

TONY

[Mike Osbourne]

Agree

[clinton]

Sounds like a reaction with the wool and the cleaning solution,maybe also if it was dried in sunlight

What is the backing of the rug like any pink reaction there

[dave123]

Cleaned with supreme shampoo  brushed in and extarcted with fabric safe . No problem with the backing .Never had this problem in 10 years of cc'ing

[Mike Osbourne]

Is that ashby's

I have cleaned delicate rugs in the past with that no problem. I think it's ph neutral. It will be something she has used.

 

[robert stubbs]

acid sensitive, try sodium bicarb.

 Regards Rob


 ps original post ,man made fibers.

[Len Gribble]

I hate callbacks 5 weeks later how did I deal with it politely but firmly bet it was a top end customer.

Len

[Ricky M]

if its rinsed enough when suspending the dirt anything the client has used should be flushed out.
you some times see the old cleaning product being flushed out
or I do unless im doing it wrong
 

[dave123]

Thanks for all your replies guys .Not top end Len but the son of a regular customer .Might well be a reaction with a chemical that they have used at some point but they never admit to that do they .