Wish I was kidding but thats the score.
I have a client who we clean her house every week, total 6.5 hours.
I pay my cleaners in excess of national min wages but have to increase the clients rate annually to keep ahead of the NMW.
This client wont up her standing order, refuses to reply to my letters, and whenever I ring she is engaged.
Dont want to just pull the plug but apart from knocking on the door I am flumoxed as to what to do next.