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Shaun_Ashmore

  • Posts: 11381
Customer benefits
« on: April 16, 2009, 10:03:02 pm »
What are the customer benefits of a TM? meaning why do they want a cleaner with a big machine? what is in it for them?

Shaun

Re: Customer benefits
« Reply #1 on: April 16, 2009, 10:07:35 pm »
Today, one of my custy's loved the fact that my machine (Porty) is the same colour as my van... ??? Thus, I would have thought the average Joe doesn't have a clue what a Truck Mount is... I didn't until I started looking into becoming a C/C myself ::)

clinton

Re: Customer benefits
« Reply #2 on: April 16, 2009, 10:14:00 pm »
Shaun


Re: Customer benefits
« Reply #3 on: April 16, 2009, 10:16:14 pm »
 ;D Love it!

Shaun_Ashmore

  • Posts: 11381
Re: Customer benefits
« Reply #4 on: April 16, 2009, 10:20:06 pm »
Want to write a piece about on TMs and the benefit to customers.

Shaun

Re: Customer benefits
« Reply #5 on: April 16, 2009, 10:25:46 pm »
I would have thought you would know the benefits Shaun... Not using the custys water, electric etc etc... Quicker drying times! There's even an ad in one of our rags suggesting that cos it's quicker with a TM, it's cheaper ::)

Shaun_Ashmore

  • Posts: 11381
Re: Customer benefits
« Reply #6 on: April 16, 2009, 10:33:25 pm »
Looking for something that I may have over looked.

Shaun

derek west

Re: Customer benefits
« Reply #7 on: April 16, 2009, 10:41:05 pm »
less down time for your customer at the same price.
for me thats the major benefit to my customers,
derek

robert meldrum

  • Posts: 1984
Re: Customer benefits
« Reply #8 on: April 17, 2009, 12:04:28 am »
A feature of our machine.............. is the QUIETNESS as it's well away from the door
An advantage of our machine....... is it's greater power which results in a more thorogh clean
A benefit of our machine .............. is the fact that it does'nt circulate dampness or odour throughout your home as it works.

But I'm sure you've got all that already.

P S

Why bother about the machine when you know what the customer wants. They will either like you or not and that's more important than having a Titan outside growling about how he's BIGGER and MORE powerful than all the little portables put together.

clinton

Re: Customer benefits
« Reply #9 on: April 17, 2009, 08:44:53 am »
 ;D

Jamie James

  • Posts: 48
Re: Customer benefits
« Reply #10 on: April 17, 2009, 10:19:58 am »
More pollution from the diesel engine!!!!!! More power than you really need to clean carpets!!!!! Cant always park close enough to use a TM!!!!!

ICServices
Specialist Carpet Cleaners
NCCA Members
Taunton
Somerset

clive ware

  • Posts: 540
Re: Customer benefits
« Reply #11 on: April 17, 2009, 12:41:10 pm »
Shaun,
are you on short sentence week?

clinton

Re: Customer benefits
« Reply #12 on: April 17, 2009, 01:16:33 pm »
Hes been sentenced to go to meadowhall shoe shopping for a weekend ;D

cleanability

  • Posts: 574
Re: Customer benefits
« Reply #13 on: April 17, 2009, 06:48:45 pm »
I've heard the pros and cons of TM's on here for years. You definitely need both if you've got a truckmount. A portable can do any job in a any situation that a truckmount can but a TM cant do everything a portable can do.

Chris

Mike Halliday

  • Posts: 11581
Re: Customer benefits
« Reply #14 on: April 17, 2009, 06:56:15 pm »
'A portable can do any job in a any situation that a truckmount can'


empty house, no electric? no problem! I've got a T/M 

Chris is your portable steam powered?
Mike Halliday.  www.henryhalliday.co.uk

derek west

Re: Customer benefits
« Reply #15 on: April 17, 2009, 07:00:28 pm »
'A portable can do any job in a any situation that a truckmount can'


empty house, no electric? no problem! I've got a T/M 

Chris is your portable steam powered?

here here
derek

cleanability

  • Posts: 574
Re: Customer benefits
« Reply #16 on: April 17, 2009, 07:01:26 pm »
A house with no electric now thats a great argument for getting a TM  NOT  ;D Been waiting 12yrs of carpet cleaning to see that, a house with no electric.

Chris

derek west

Re: Customer benefits
« Reply #17 on: April 17, 2009, 07:04:59 pm »
i did a house last week, eot, bloke said i'll go get a fiver for the electric, i said don't bother mate.
theres a lot of eot's with no electric.
derek

Mike Halliday

  • Posts: 11581
Re: Customer benefits
« Reply #18 on: April 17, 2009, 07:05:59 pm »
I'm not using it as an argument to get a T/M just answering your sweeping statement.

I've had quite a few problems with electrics when I used a portable, inc no electric & sensitive fusebox.



Mike Halliday.  www.henryhalliday.co.uk

cleanability

  • Posts: 574
Re: Customer benefits
« Reply #19 on: April 17, 2009, 07:09:23 pm »
I'm not slagging off TM's here but you cant deny there  must be lots more occasions when a TM cant do the job a portable can. If I was to get a truckmount I would surely have to carry a portable too?

Chris