The benefits are, easier to use, no faults or complaints (apart from the things that catch us out anyway- there is less room for operator error as it is virtually idiot proof), and does a better faster job.
The drawbacks are set up cost, daily running cost(£6 pd diesel, £1 pd gas), safety concerns, insurance concerns, and damage if the water is too hot.
The suppliers are correct cold is just as good but needs more care and effort.