[LWC]

I cannot stand it when a customer dislikes WFP, theres no need to get arsey and rude about it, dear me, one today,

"are you using hot or cold water"
cold water
"oh come off it you should be using hot, i was speaking to someone who uses hot water when i realised you were doing it wrong, you cant clean windows with cold water, i had to redo the windows last time. "
why didnt you call me, id of been straight back to do them.
"well no i re did them myself"
ok, i know you dislike the system, would you like me to stop coming
"no no we'll see how they go this time"

Needless to say ... i wont be going back. I dont mind if people want to have a whinge etc, but theres ways of putting it! Seriously ges my back up when they are arsey with me about it...especially the amount of moneyive spent on it!

[[GQC] Tim]

Personally the best way to prove them wrong is to ask them to point out the offending window.

9.5/10 it's the inside, rub your finger over it, and look at the customer being embarrassed. After that if there is still a problem, leave it for another window cleaner, but at least you've proven that it's not the system.

[johnny_h]

lets face it some people arent going to embrace the pure water way of doing things if you went back through their family historys i bet their ansestors believed that the candle was always going to be better than that new fangled electricity thing

[weetot]

Yes i clean windows on a well known womans clothes shop, and when she phoned me at 4.45pm to say that i had missed some windows, on getting there at 5pm and pointed out that the marks were on the insides, which i dont do, she went a very pink colour, thats management for you..... dont know their a**e from their elbows.

[gerard mcmanus]

tell them they have to call and report anything they are unhappy with within 7 days and it will be fixed, if not then there inaction would suggest that the work was done to an acceptable standard.

[[GQC] Tim]

tell them they have to call and report anything they are unhappy with within 7 days and it will be fixed, if not then there inaction would suggest that the work was done to an acceptable standard.

7 days?! 24hrs more like for me. One bad night and the windows could have spots on them. 

[LWC]

tell them they have to call and report anything they are unhappy with within 7 days and it will be fixed, if not then there inaction would suggest that the work was done to an acceptable standard.

7 days?! 24hrs more like for me. One bad night and the windows could have spots on them. 

As from my website

"We strive to ensure high standards and provide a first class service with each visit. However, if you are not satisfied with the quality of the finish, please inform us within 24 hours and we will return to re-clean the affected window/s, free of charge."

[ftp]

I had two customers who had to "re-do their windows" so there was no evidence of bad work.
 The thing is, if they are capable of re-doing the windows then they obviously don't need a window cleaner! - Dumped. 

[Gordon Saunders]

i Have to say some window cleaners seem to have a really bad attitude.

[LWC]

Meaning?

[edd]

you dude ..umm very bad attitude young man lol

[LWC]

And WHOS fault was the hot water discussion

[edd]

dont you go using that cold water thing its no good !!!! had to do them again ..what a noob he be off the list them lol


GUESS what he phoned me later and asked me to do them with the HOT lol

[LWC]

dont you go using that cold water thing its no good !!!! had to do them again ..what a noob he be off the list them lol


GUESS what he phoned me later and asked me to do them with the HOT lol

Yeh yeh bla bla bla bla

[edd]

30 quid he said ok but thats more than the cold bloke , I told him it cost more
 to be better lol

[edd]

all custys are numptys i think well most anyway

[brett walker]

Hi matt

you cant please everybody all of the time you can only be professional and do your best we all have customers like this

thanks for all your help and advice over the past couple of weeks with my project youve been very helpful 

cheers mate

Brett

[LWC]

thanks for all your help and advice over the past couple of weeks with my project youve been very helpful 

cheers mate

Thats just what i do 

[peter holley]

I cannot stand it when a customer dislikes WFP, theres no need to get arsey and rude about it, dear me, one today,

"are you using hot or cold water"
cold water
"oh come off it you should be using hot, i was speaking to someone who uses hot water when i realised you were doing it wrong, you cant clean windows with cold water, i had to redo the windows last time. "
why didnt you call me, id of been straight back to do them.
"well no i re did them myself"
ok, i know you dislike the system, would you like me to stop coming
"no no we'll see how they go this time"

Needless to say ... i wont be going back. I dont mind if people want to have a whinge etc, but theres ways of putting it! Seriously ges my back up when they are arsey with me about it...especially the amount of moneyive spent on it!

thats dumped for me ....i dont do rude customers....

[Londoner]

You have to accept that a percentage of customers will always think that WFP is "not doing them properly"

Thats life, when it happens its decision time. I posted on here a year or so back about a customer who was very happy with her windows (cleaned while she was out at work). Then one day, she was at home when I cleaned and thats when the trouble started.

Usually now I just politely walk away. Win some - lose some.

The next lady down the road will think its great.